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PLANS
Every plan, side by side.
Four plans. Each one has everything of the plan before it. Below is every feature of SmartMy Feast, area by area, with the plans that include it.
Plans
Starter
Menu, counter selling, prepaid wallet, voids and refunds, receipts, shift report
GrowthRecommended
Everything in Starter, and: table service and kitchen screens, meal plans and pre-booking, customer app, selling without internet, parents' limits
Business
Everything in Growth, and: stock, purchase, kitchen production, food safety, accounting, sales and meal reports
Enterprise
Everything in Business, with the limits, terms and messaging number agreed for your group.
Every plan includes all of the plan before it. Tell us your size and we will give you a figure. Talk to us to try it or to start.
| Feature | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| Limits and what every plan includes | ||||
| Counters / tills per outlet (selling devices: counter, captain, self-order kiosk) | 2 | 8 | unlimited | unlimited |
| Kitchen screens per outlet | – | 2 | unlimited | unlimited |
| Back-office users included (food administrator, supervisor, kitchen manager, storekeeper, purchase officer, accounts) | 3 | 10 | 25 | as agreed |
| Cashiers and captains who sign in with a PIN on a counter device | not counted | not counted | not counted | not counted |
| Customers, parents, wallets, cards | unlimited | unlimited | unlimited | unlimited |
| Sites / branches | priced per outlet | priced per outlet | priced per outlet | priced per outlet |
| Items, menus, customer types, price lists | unlimited | unlimited | unlimited | unlimited |
| Kitchens | 1 per outlet | 1 per outlet | + central kitchen | as agreed |
| Stores (main, kitchen, outlet) | – | – | unlimited | unlimited |
| Meal plans and plan members | – | unlimited | unlimited | unlimited |
| Back-office users (staff who run the product) | 3 | 10 | 25 | as agreed |
| App and portal users (the people you serve) | unlimited | unlimited | unlimited | unlimited |
| Storage for files, photos and documents | 2 GB | 10 GB | 50 GB | as agreed |
| Web address | a SmartMy address (yourname.smartmy….com) | + your own domain | + own domain | + own domain |
| Single sign-on (Microsoft / Google) | add-on | add-on | included | included |
| Getting started | self-start | self-start; guided set-up half price on a yearly plan | guided set-up included on a yearly plan | planned with you |
| Support | email, 2 working days | email and chat, 1 working day | + phone, 4 working hours | named contact |
| Backups kept (taken every day) | 7 days | 7 days + one up to 14 days old | 7 days + one up to 14 and one up to 30 days old | as agreed |
| A test copy of your data, to try changes safely | – | add-on | 1 included | included |
| Set-up | ||||
| Outlets with counters, open days and their own selling methods, payment modes and rules | ||||
| Meal sessions (breakfast, lunch ...) with serving times, changeable per outlet and weekday | ||||
| Customer types (student, staff, visitor, public ...) with their own price list, subsidy and payment modes | ||||
| Items with diet, allergens, calories, add-ons, variants and combos | ||||
| A fixed menu per session, with all-day items | ||||
| Rotating menu cycles, daily menus built by themselves, festival and "not served" days | – | |||
| Tax rules per outlet, customer type, food category and order type | ||||
| Selling | ||||
| Pay per item at the counter | ||||
| Tokens and coupons: single meal, pack or value, with validity and a code for print, QR or card | ||||
| Meal plans (daily to yearly) with sessions, weekdays, holidays, opt-out with credit, joining and leaving part-way | – | |||
| Pre-booking of meals paid from the wallet, cancel with refund, no-show rule per outlet | – | |||
| Promotions: percent or amount off, buy X get Y, happy hour, coupon code, applied after approval | – | |||
| Account customers with a credit limit and one monthly invoice | – | – | ||
| Catering orders with advance and final invoice | – | – | ||
| Paying | ||||
| Cash, card and UPI recorded with a reference; UPI QR with the amount on the counter screen (the cashier confirms) | ||||
| Prepaid wallet with top-up at the counter, minimum balance, low-balance alert and refund at exit | ||||
| Wallet top-up online from the portal or the app | – | |||
| Spending controls per customer: daily / weekly limits, blocked items, allergy and diet alerts | – | |||
| Complimentary and guest meals with approval above a limit | ||||
| One wallet per person across the group's companies, with settlement between companies | – | – | ||
| Counter | ||||
| Customer found by card or QR; the screen shows name, wallet, entitlement, limits and alerts | ||||
| One-tap serve of the meal a token or plan covers; second serving blocked unless allowed | tokens | |||
| Shifts: opening cash, cash in / out, count by note and coin, short / excess, X and Z reports | ||||
| Voids and refunds (full, part, by item) with a reason and supervisor PIN | ||||
| Line and bill discounts with reason and limits by cashier, supervisor and administrator | ||||
| Bill numbers without gaps per counter; reprints marked "duplicate copy" | ||||
| Tax invoice on a paid order | – | |||
| Selling without the network | ||||
| The counter keeps selling offline, checking entitlement, limits and wallet itself; sales sent once when back; conflicts go to the supervisor | – | |||
| Table service and kitchen | ||||
| Floors and tables; captain bills with guests, seats and notes; courses with hold and fire | – | |||
| Split, merge and move bills; several payment methods and part payments on a bill | – | |||
| Takeaway, pre-order pickup, dine-in and in-campus delivery orders, with packing charges | – | |||
| Kitchen screens by station: new / preparing / ready / done, late flag, recall | – | |||
| Self-order kiosk (scan the card, pick, pay from the wallet) | – | |||
| Printing | ||||
| Receipts and token slips on network thermal printers, cash drawer through the printer | ||||
| Kitchen tickets printed at the printer of their station | – | |||
| Meal planning and engagement | ||||
| "Are you eating?" answers per meal before the cut-off; headcount per session frozen at the cut-off | – | |||
| Polls on future menus and star ratings per dish | – | |||
| Points, streaks, badges, leaderboards and rewards; no-show penalty | – | |||
| Loyalty points for public customers, spent at the counter or the portal | – | |||
| Weekly menu emailed to plan members and parents | – | |||
| Parents told of each meal their child is served (where the outlet says so) | – | |||
| Stock | ||||
| Stock per store with batches and use-by dates, reorder levels and suggested requests | – | – | ||
| Issue, return and transfer requests with approval; stock counts; wastage with reason | – | – | ||
| Purchase | ||||
| Purchase requests, quotations compared, orders, receipts with accepted / rejected, bills checked against receipts | – | – | ||
| Rate contracts, daily market rates, vendor rating, vendors' food licence expiry | – | – | ||
| Central purchase for a group, each company's share billed | – | – | ||
| Kitchen production | ||||
| Recipes with yield, loss and cost; forecast per session; production plan with shortfall and one-click request | – | – | ||
| Central kitchen dispatch to outlets with receipt, and billing between companies | – | – | ||
| Leftovers, plate waste, cost per plate and food cost % | – | – | ||
| Food safety records | ||||
| Equipment temperature log, cleaning / opening / closing checklists, food samples kept | – | – | ||
| Portal and apps | ||||
| Customer web portal: menu for 14 days, wallet, plans and tokens, answers, polls, ratings | – | |||
| Parents look after their children's accounts and set spending limits | – | |||
| Customer app: QR card, today's meals, menu, wallet, bookings, history | – | |||
| Counter app in counter mode (serve, sell, wallet, sales, shift) | ||||
| Counter app in captain, kitchen screen and kiosk modes | – | |||
| Counter app in chef and storekeeper modes | – | – | ||
| With other SmartMy products | ||||
| Mess plan given at hostel check-in and ended at check-out; leave opts outWith SmartMy Hostel | – | |||
| Residents out of the hostel for hours left out of the day's kitchen headcountWith SmartMy Hostel | – | |||
| Students as customers, parents as contacts; meals charged to the fee ledgerWith SmartMy Campus | – | |||
| Late fee on mess fee duesWith SmartMy Campus | – | |||
| Staff meal policyWith SmartMy HRMS | – | |||
| Staff meals and wallet top-ups deducted from salary, with a monthly limitWith SmartMy HRMS | – | – | ||
| Kitchen staff roster of the day from their shifts, leave and holidays; medical fitness certificates with remindersWith SmartMy HRMS | ||||
| Visitor meals charged to the host departmentWith SmartMy VMSWith SmartMy HRMS | – | |||
| Complaints about food as helpdesk tickets: a low meal rating with a comment opens a ticketWith SmartMy Desk | – | |||
| Spreadsheet import of customers with type, diet, card and opening wallet balance | ||||
| Accounting and reports | ||||
| Shift report (X and Z) with the day's takings by payment mode | ||||
| The day's sales by counter, cashier, item and payment mode | – | – | ||
| Meals planned / served / opted out / no-shows | – | – | ||
| Daily accounting entry: advances, revenue on serving, subsidy and complimentary by cost centre, food cost, wastage | – | – | ||
| Full analysis and dashboard: stock, purchase, production, discounts, liabilities, scorecards per outlet | – | – | ||
| More in the product | ||||
| Menu board and order-ready screen per outlet (web address or TV app), with running promotions | – | |||
| "Your order is ready" message to the customer | – | |||
| Manager app: today and tomorrow per meal, prepared and served, money and food cost, ratings, the week's menu | – | – | ||
| Push to those who run the service: approvals waiting, a meal ran short or was over-cooked | – | – | ||
| Staff chat | ||||
| Card machines take the amount from the counter | – | |||
| Orders from delivery platforms | – | – | ||
| Face recognition at the counter | – | – | ||
Tell us your size and we will put the figure in writing.
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