Spending limits, blocked items and allergy alerts
Set a daily and a weekly spending limit for a customer, and block items or categories they must not buy. The counter shows a red alert for their allergies and diet. Parents set limits for their children on the portal or in the app.
PLANSFrom Growth
The problem it solves
- A child spends a week's pocket money on chips in a day.
- A student with a nut allergy is sold a dish with peanuts by a new cashier.
- Parents ask the school to stop fizzy drinks for their child and the counter cannot check.
How it works
- Open the customer's contact and, on the Food Service tab, fill in the daily and weekly limits.
- Add blocked items and categories, and the customer's allergens and diet note.
- Or a parent sets the limits on the portal or in the app, for the child on their list.
- At the counter, scanning the card checks the limits and the blocked items before payment.
- A sale over a limit or with a blocked item is refused with the reason. Allergy and diet warnings show in red.
Everything it does
Limits
- Daily Spending Limit and Weekly Spending Limit (Monday to Sunday); 0 means no limit
- They count what the customer paid on all orders that day or week, at every Entity
- Checked at the counter, the kiosk, bookings and the back office
Blocked items
- Blocked categories and blocked items per customer
- Set by staff in the back office
Allergy and diet alerts
- The customer's allergens against the item's allergens
- The diet note, and veg or non-veg against the item
- Shown in red at the counter; they warn but do not stop the sale
Parents
- A parent listed as a menu contact of the child sets the daily and weekly limits on the portal or in the app
- The child cannot change their own limits
Without network
- An offline counter reports a sale over a limit when it syncs; it does not stop it
Who uses it
ParentSets the child's daily and weekly limits.
Food Administrator or school officeSets limits, blocked items, allergens and diet notes.
CashierSees the refusal or the red alert and acts on it.
Where you use it
- Web: the contact's Food Service tab
- The diner portal: Spending limits for parents
- The SmartMy Feast app: spending limits for parents (built and in testing, not in the app stores yet)
- The SmartMy Feast Counter app: refusals and red alerts on scan (built and in testing, not in the app stores yet)
- Not built: parents blocking items themselves; blocked items are set by staff
What you control
Settings
- Daily and Weekly Spending Limit: 0 (no limit)
- Blocked items and categories: none
Notifications
- Food Diet or Allergy Reported: to the food managers when a diner reports a diet or allergy
Questions
Can a parent limit how much a child spends a day?
Yes. On the portal or in the app, the parent sets a daily and a weekly limit. The counter refuses a sale over it.Does an allergy alert stop the sale?
No. It shows in red for the cashier. To stop an item entirely, block it on the customer.Can parents block items?
Not yet. Parents set limits; the school or canteen office blocks items and categories.Does the limit work when the counter is offline?
The offline counter cannot stop the sale. It reports the sale over the limit when it syncs.Related features
PORTAL AND APPSParents manage children's meals and limitsParents see each child's wallet, meals and bookings on the portal and in the SmartMy Feast app. They top up, book a meal, answer for the child, report allergies and set daily and weekly spending limits that the counter enforces.PAYINGPrepaid walletEach customer has a food wallet. It is topped up at the counter or in the office, in Growth also online, and spent at every counter by scanning the card. Every change is an entry that is never edited, only reversed, and a low balance raises an alert.PORTAL AND APPSSmartMy Feast app for dinersThe SmartMy Feast app for iPhone and Android holds the diner's QR card for the counter. It also has today's meals to answer, two weeks of menus, the wallet, bookings with their slips, meal plans and history. Parents switch between their children.PORTAL AND APPSDiner web portal with online top-upStudents, staff, residents and parents open one Food page in any browser. They answer meals, vote, rate, book a meal, print its slip, see two weeks of menus and top up the wallet online.COUNTERCustomer found by card or QR at the counterThe cashier scans a card or the QR code in the diner's app. The counter shows the name, customer type, photo, wallet balance and the meal due. Lost, blocked and expired cards stop working at the next sync.
See it with your own menu.
Tell us how many outlets you run and how people pay today. We will show you a day in your mess or canteen on SmartMy Feast.