Meal tokens and coupons
Sell a single meal token, a pack of 20 meals or a value coupon. Each is valid for a set time, at chosen outlets and sessions. Every token has its own code, printed as a QR on the slip. The counter serves it from the slip or the holder's card.
PLANSEvery plan
The problem it solves
- Paper tokens are copied or reused, and the counter cannot tell.
- Unused tokens pile up and nobody knows how much money is held for meals not yet served.
- A visitor's lunch token is used at the wrong canteen or for dinner.
How it works
- Create a type under Food Service > Configuration > Meals and Menu > Token / Coupon Types. It is a meal (single or pack) or a value coupon. Give its price, validity and what happens when it expires.
- Choose where it is valid (outlets and sessions), who may buy it, and whether anyone holding it may use it.
- Switch on Tokens / Coupons on the outlet. The type appears among the items on the counter's Sell tab.
- The cashier sells it like an item. After payment the slip prints with the code as a QR and in letters.
- At the Serve tab the cashier scans the slip, or the holder's card, and taps Serve. The meal is taken off the token.
Everything it does
Token types
- Kind: Meal (single or pack) or Value coupon
- Meals in one token: 1 for a single meal, 20 for a pack, for example; a value coupon has a value to spend
- Price; Valid for (days): 30 to start with, 0 for no expiry
- Valid at (outlets), Sessions and Sold to (customer types); empty means all
- Transferable: anyone presenting it may use it; otherwise only its holder
- On Expiry: Expires (no refund), Validity extended once (7 days to start with), or Unused part to the wallet
Tokens
- One token per unit sold, each with its own 10-character code
- Meals Left or Value Left; state Active, Used, Expired or Cancelled
- The revenue of each meal is the price divided by the meals; the last meal takes the rounding
- A personal token is also found by the holder's card or app QR, so the slip is not needed
- Second serving in the same session follows the outlet's rule: not allowed to start with
- Reversing the sale cancels the tokens, unless one was already used
Value coupons
- A value coupon pays part or all of a bill with the Coupon payment mode and its code
- Today this is done in the back office with Pay on an order; the counter tablet has no button for it yet
Also issued as tokens
- Guest meals: complimentary tokens charged to a cost centre
- Rewards bought with points (Growth): a free treat as a token
Who uses it
Food AdministratorSets up the token types, their prices, validity and expiry.
CashierSells tokens, prints slips and serves meals from them.
CustomerKeeps the slip or uses their card, and sees what is left on the portal and in the app (Growth).
AccountsWith Scale, reads tokens sold and not yet served as advances in the daily entry.
Where you use it
- Web: Food Service > Configuration > Meals and Menu > Token / Coupon Types; Food Service > Selling > Meals and Plans > Tokens / Coupons
- The SmartMy Feast Counter app: Sell (sells tokens, prints the slip) and Serve (scans the slip or card). Built and in testing, not in the app stores yet
- The diner portal and the SmartMy Feast app: active tokens and what is left (Growth)
- Not built: buying tokens on the portal or in the app; paying with a value coupon on the tablet
What you control
Settings
- Valid for (days): 30; On Expiry: Expires (no refund); Extension (days): 7
- Transferable: off
- Tokens / Coupons on the outlet: off
- Token slips print on the token printer, else on the receipt printer
Notifications
- Food Token Expiring: to the holder three days before a token with meals or value left expires. In the app and by email, WhatsApp and SMS from your message credits, app push once the apps are in the stores. A promotional message the holder can switch off
Questions
Can a token be copied?
Each token has its own code, and a meal taken is recorded against it. A copied slip is refused once the meals are used up.What happens to a pack with meals left when it expires?
What the token type says: it expires, its validity is extended once, or the unused part goes to the holder's wallet.Can a visitor use a token without a card?
Yes, if the token type is Transferable. The counter scans the slip by itself.Can parents buy tokens online?
Not yet. Tokens are sold at the counter. Parents see the active tokens and what is left on the portal and in the app.Is it in Starter?
Yes. Meal tokens, packs and value coupons are in every plan.Related features
COUNTEROne-tap serve of plan and token mealsScan the card and the meal a plan or token covers is served in one tap, or on the scan itself. The counter checks the session, the opt-out and a second helping, also without the network.SELLINGPay per item at the counterThe cashier scans the customer's card or picks the customer type, taps the items and takes payment. Prices, subsidy and taxes follow the customer type, the bill gets a number without gaps and the receipt prints on the counter's printer.PAYINGComplimentary and guest mealsGive meals on the house with a reason and an approval, and issue guest meal tokens for visitors and events. Each one is charged to a cost centre, so the free meals of a month have a value and an owner.TABLE SERVICE AND KITCHENReceipts and token slips on thermal printersThe counter tablet prints receipts, token slips and kitchen tickets on network thermal printers that take ESC/POS. On cash sales it opens the cash drawer through the receipt printer. Printers are set up once in the back office and reach every tablet.PAYINGPrepaid walletEach customer has a food wallet. It is topped up at the counter or in the office, in Growth also online, and spent at every counter by scanning the card. Every change is an entry that is never edited, only reversed, and a low balance raises an alert.SELLINGMeal plans with opt-outs and creditSell a meal plan for a day, a week, a month, a term or a year, covering the sessions and weekdays you choose. A member who says "not eating" before the cut-off gets that meal back as wallet credit, a refund at the end or an extra day. Joining late is charged only for the meals left.
See it with your own menu.
Tell us how many outlets you run and how people pay today. We will show you a day in your mess or canteen on SmartMy Feast.