Promotions, happy hours and coupon codes
Run percent or amount off, buy X get Y free, mix and match, bundle prices and rewards for spending more. Choose the items, outlets, customer types, dates, weekdays and hours. A promotion changes prices only once it is approved.
PLANSFrom Growth
The problem it solves
- A cashier gives the happy-hour price at 8 pm because nobody switched it off.
- Discounts are typed by hand at the counter and the owner finds out at month end.
- A combo offer is announced but each cashier prices it differently.
How it works
- Create the promotion under Food Service > Configuration > Billing > Promotions: its kind, value, items or categories, outlets and customer types.
- Set when it runs: dates, weekdays and hours (local time at the outlet).
- Save. It waits as a draft and the approvers are told.
- An approver presses Approve, on the web or in the SmartMy Feast Manager app (Scale).
- From then on the counter, the kiosk and bookings price each item with the best promotion for the customer. The receipt names the promotion.
- Close ends it; Back to Draft lets you change it, and it must be approved again.
Everything it does
Kinds
- Percent off, or Amount off per item
- Buy X Get Y Free, of the same item (Buy 2, Get Free 1 to start with)
- Buy X, Get Another Item, at a lower price or free (100 % off to start with)
- Mix and Match: the cheapest of the items bought together is free
- Bundle Price: a set number of units for one price, taxes included
- Spend Over an Amount: percent or amount off the bill, or an item free; the counter suggests spending more within 30 % of the amount
When and for whom
- Items and categories; empty means every item
- Outlets (empty: every outlet of the Entity) and customer types (empty: everyone)
- Date from and to, weekdays, and hours from and to for happy hours
- Coupon Code: the promotion applies only to a bill that carries the code
Pricing
- Line promotions first, the best one per line; then order promotions; then any bill discount
- The price before the discount is kept on each line, and the bill shows You save
- A free reward item is added by itself and taken off when no longer earned
- The counter tablet prices promotions offline as the server does
- The menu board shows the offers running now (Growth)
Who uses it
Food Administrator or outlet managerCreates promotions and closes them.
Approver (Food Administrators to start with)Approves or rejects each promotion.
CashierSells; promotions apply by themselves.
Where you use it
- Web: Food Service > Configuration > Billing > Promotions
- The SmartMy Feast Manager app (Scale): Counter Approvals lists promotions to approve (built and in testing, not in the app stores yet)
- The SmartMy Feast Counter app and kiosk: prices with the approved promotions, also offline (built and in testing, not in the app stores yet)
- Not built: a box to type a coupon code on the counter, the kiosk, the portal or the app. Keep the code empty for promotions the counter must give
What you control
Settings
- Hours: 0 to 24; all weekdays ticked
- Buy 2 Get Free 1; Reward Discount 100 %; Units in the Bundle 3; Suggest Within 30 %
Approvals
- Promotion: one chain per Entity; Food Administrators approve to start with; you can add levels or name other approvers. Whoever raised a promotion may approve it at a level they approve
Notifications
- Food: Promotion to Approve: to the approvers of the level it waits at. In the app and by email, app push once the apps are in the stores. Sent at once
Questions
Can we run a happy hour from 4 to 6 pm on weekdays?
Yes. Choose Percent off or Amount off per item, set the hours from 16:00 to 18:00 and tick Monday to Friday.Can a cashier start a discount without approval?
Not a promotion: it applies only after approval. A cashier's own line or bill discount has its own limits and needs a supervisor above them.What if two promotions fit the same item?
Each line takes the one best for the customer.Can customers use a coupon code at the counter?
Not yet. Codes are stored and checked on the server, but no screen lets anyone type one. Keep the code empty for offers the counter should give.Is it in Starter?
No. Promotions are in Growth and Scale. Starter has cashier and supervisor discounts with limits.Related features
COUNTERVoids, refunds and discounts with a supervisor PINDiscounts on a line or a whole bill need a reason and stay within the cashier's, supervisor's and administrator's limits. Voids and part refunds need a reason and a supervisor, who approves with a PIN on the cashier's own tablet.MEAL PLANNING AND ENGAGEMENTLoyalty points for paying customersCustomers who pay per item, such as the public at a campus café or visitors at a canteen, earn points on what they pay. They spend the points on part of a bill at the counter, on a booking in the portal or app, or on a reward.TABLE SERVICE AND KITCHENMenu board and order-ready screenA TV in the dining hall shows the meal's menu with prices, photos and offers. It also shows the order numbers being prepared and ready, with a chime. It opens at a secret web address or in the SmartMy Feast Display app.ACROSS SMARTMY FEASTApproval chainsDecide who approves what in your canteen. It may be a void or discount at the counter, a guest meal or a promotion. Or an indent, a purchase request, a stock count difference or wastage. Each kind has its own chain per Entity, with levels and amounts, and small requests can go through at once.SELLINGPay per item at the counterThe cashier scans the customer's card or picks the customer type, taps the items and takes payment. Prices, subsidy and taxes follow the customer type, the bill gets a number without gaps and the receipt prints on the counter's printer.TABLE SERVICE AND KITCHENSelf-order kioskA tablet stands at the entrance as a kiosk. Diners scan their card to take their plan meal or pick dishes. They pay from the wallet, on a card machine beside it, or at the counter with a printed slip. Visitors can order without a card at their own prices.
See it with your own menu.
Tell us how many outlets you run and how people pay today. We will show you a day in your mess or canteen on SmartMy Feast.