Takeaway, pre-order pickup and in-campus delivery
Sell food as dine-in or parcel at the counter. Takeaway, pickup and in-campus delivery bills go to the kitchen and are handed over when ready. Parcels take their own prices, GST rules and packing charges.
PLANSFrom Growth
Built and tested against our test server. The counter app has not yet run on a real tablet at an outlet and is not in the Play Store. Try it at one counter before you rely on it.
The problem it solves
- Parcel orders are billed at dine-in prices and the packing cost is lost.
- A department orders lunch for 1 pm, and the kitchen hears about it at 12:55.
- Food for the staff room goes out, and nobody knows whether it reached the right block.
- Customers crowd the counter asking whether their order is ready.
How it works
- On the Sell tab the cashier chooses Dine-in or Parcel. Parcel uses the parcel price list and adds the packing charge. This works offline too.
- For an order that waits for the kitchen, the cashier taps New takeaway / delivery on the Tables tab. They choose Takeaway, Pickup with a time, or Delivery with "Deliver to (block, room)".
- Items go to the kitchen stations as tickets, marked PARCEL. The bill is paid now or at handover.
- When every ticket is ready, the bill shows Ready to hand over. A known customer gets "Your order is ready" with where to collect it, and the menu display lists the number under Ready to collect.
- The cashier taps Handed over when the customer has the food or the delivery has left.
Everything it does
Order types
- Counter (dine-in), Takeaway, Pre-order Pickup with a time, Dine-in at a table, In-campus Delivery to a block, department or room
- Online Aggregator orders from delivery platforms (Scale)
- Takeaway, pickup and delivery bills are listed under Takeaway / Delivery on the Tables tab
- Progress: Not sent, In the kitchen, Ready, Handed over
Parcel prices and charges
- Parcel Price List per outlet; empty uses the customer type's prices
- Tax rules can depend on the order type, such as parcel GST different from dine-in
- Packing charge per order on the outlet and per unit on each item, billed as the Packing Charge Item
- The packing charge follows the items, takes no discount and never goes to the kitchen
- Only a supervisor removes it; a whole bill on the house takes its packing charge with it
- Receipts and kitchen tickets print PARCEL
Who uses it
CashierSells parcels, opens takeaway, pickup and delivery bills, hands them over.
KitchenPrepares the tickets and marks them ready.
CustomerGets the ready message and collects the food.
Food AdministratorSets the packing charge, the parcel prices and the tax rules.
Where you use it
- The SmartMy Feast Counter app: Dine-in / Parcel on the Sell tab; New takeaway / delivery and Takeaway / Delivery on the Tables tab. Built and in testing, not in the app stores yet
- Web: the Parcel tab on each order; Packing Charge Item, Packing Charge per Order and Parcel Price List on the outlet's Selling tab
- Not built: diners placing a takeaway or pickup order themselves in the app or on the portal; they pre-book meals instead
- Not built: delivery staff tracking, addresses outside the campus or delivery charges by distance
What you control
Settings
- Packing Charge Item: empty (no packing charge); Packing Charge per Order: 0
- Packing Charge per unit: per item, 0
- Parcel Price List: empty (the customer type's prices)
- Tax rules by order type: per outlet and customer type
- Table Service on the outlet: needed for takeaway, pickup and delivery bills
Approvals
- Counter approval: removing the packing charge, decided at once with the supervisor's PIN
Notifications
- Food Order Ready: to the customer on a takeaway, pickup or delivery order when all its kitchen tickets are ready. It says "Please collect it at" the outlet or "It is on its way to" the delivery place. In the SmartMy Feast app, by SMS from your message credits, and app push once the apps are in the stores. Not by email or WhatsApp. Sent at once
Questions
Can parcel food have different prices?
Yes. Give the outlet a Parcel Price List, and add a packing charge per order, per item or both.Is GST on parcels different from dine-in?
You can set tax rules by order type, so parcels and dine-in each take their own taxes.Can staff order lunch from their phones for pickup?
Not as a takeaway order. Diners can pre-book a meal from the app, and the counter collects it. A pickup order is opened at the counter.Who gets the "order is ready" message?
The customer named on the order, in the SmartMy Feast app and by SMS from your message credits. An order without a customer gets no message.Related features
TABLE SERVICE AND KITCHENTables, captains, split and merged billsSet up floors and tables, and captains take orders by table on a tablet: guests, seats, notes and courses held and fired. Bills are split by items, seats, equally or by amounts, moved, merged and paid in several ways or in parts.TABLE SERVICE AND KITCHENKitchen screens and station ticketsEach kitchen station sees its tickets on a tablet or prints them on its own printer. A tap moves a ticket from new to preparing, ready and done. Late tickets turn red, and a ticket cleared by mistake can be recalled.TABLE SERVICE AND KITCHENMenu board and order-ready screenA TV in the dining hall shows the meal's menu with prices, photos and offers. It also shows the order numbers being prepared and ready, with a chime. It opens at a secret web address or in the SmartMy Feast Display app.TABLE SERVICE AND KITCHENOrders from delivery platformsOrders from a food delivery platform arrive as paid orders of the outlet, billed to the platform's account. They go to the kitchen stations with the others. Each platform is connected with you during set-up.SELLINGPre-booking of mealsCustomers and parents book a meal or items for a coming session, paid at once from the wallet or online. They can cancel with a full refund before the booking cut-off, and each outlet decides what happens to a booking nobody collects.SET-UPTax rules for foodSay which taxes apply by outlet, customer type and food category, and with Growth by order type such as dine-in or parcel. The most specific rule wins, a rule without taxes makes the sale exempt, and every bill shows its taxes.
See it with your own menu.
Tell us how many outlets you run and how people pay today. We will show you a day in your mess or canteen on SmartMy Feast.