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PLANS
Every plan, side by side.
Four plans. Each one has everything of the plan before it. Below is every feature of SmartMy Society, area by area, with the plans that include it.
Plans
Starter
Visitors approved by residents, pre-approved guests / cabs / deliveries, daily help, parcels, children going out, lost and found, guard and resident apps
GrowthRecommended
Everything in Starter, and: patrol, incidents, up to 3 societies, vehicles and parking, resident chat groups
Business
Everything in Growth, and: emergency broadcasts, any number of societies (for management companies), work permits for flat interiors, residents' goods passes, patrol rota and incident analysis
Enterprise
Everything in Business, with the limits, terms and messaging number agreed for your group.
Every plan includes all of the plan before it. Tell us your size and we will give you a figure. Talk to us to try it or to start.
| Feature | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| Limits and what every plan includes | ||||
| Residents (app and portal), family members | unlimited | unlimited | unlimited | unlimited |
| Guards and guard devices | unlimited | unlimited | unlimited | unlimited |
| Societies (legal entities) in the account | 1 | 3 | unlimited | as agreed |
| Towers / blocks | unlimited | unlimited | unlimited | unlimited |
| Gates | 2 | 5 | unlimited | unlimited |
| Kiosks | 1 | 3 | unlimited | unlimited |
| Chat groups besides the society group | – | 10 | unlimited | unlimited |
| Back-office users (staff who run the product) | 3 | 10 | 25 | as agreed |
| App and portal users (the people you serve) | unlimited | unlimited | unlimited | unlimited |
| Storage for files, photos and documents | 2 GB | 10 GB | 50 GB | as agreed |
| Web address | a SmartMy address (yourname.smartmy….com) | + your own domain | + own domain | + own domain |
| Single sign-on (Microsoft / Google) | add-on | add-on | included | included |
| Getting started | self-start | self-start; guided set-up half price on a yearly plan | guided set-up included on a yearly plan | planned with you |
| Support | email, 2 working days | email and chat, 1 working day | + phone, 4 working hours | named contact |
| Backups kept (taken every day) | 7 days | 7 days + one up to 14 days old | 7 days + one up to 14 and one up to 30 days old | as agreed |
| A test copy of your data, to try changes safely | – | add-on | 1 included | included |
| Flats and residents | ||||
| Towers, flats and residents, each resident with a login | ||||
| Family page: who can approve visitors, who gets gate alerts, add a member | ||||
| Resident app (phone and tablet) and resident web portal | ||||
| Alerts feed of everything the flat is told, with "notify me about" switches per person | ||||
| Visitors at the gate | ||||
| A walk-in is sent to the flat; any approving resident answers, the first answer wins | ||||
| Five answers: let in, leave it at the gate, coming down, send with security, don't let in | ||||
| Nobody answers: the guard or the office lets in, leaves the delivery at the gate or turns away; the flat is told who decided | ||||
| Guard records the answer given on the intercom; escort to the flat timed | ||||
| Returning visitor found by mobile with photo and ID on file | ||||
| Flat told when the visitor enters and leaves; visitor history with filters and spreadsheet export | ||||
| Guests and pre-approval | ||||
| Invite a guest: pass with QR and six-digit code, shared by link or WhatsApp, with the way to the flat | ||||
| Pre-approve a cab, a delivery or a service visit, once or for a time window | ||||
| "Always allow" rules and frequent visitors invited again in one tap | ||||
| Directions per tower and flat, where to park, pin on the site map (kiosk, invitation, guard card) | ||||
| Recurring passes (weekdays, daily hours, gates) for regular visitors and vendors | ||||
| Public "ask for a visit" link: the visitor asks, the flat approves, the pass is sent | ||||
| Daily help | ||||
| Daily help register (maid, cook, driver) with photo, ID and the flats they work for; standing gate pass | ||||
| Office verification before a pass is issued; society-wide block with a reason | ||||
| In and out told to the flat; residents pause and resume their help | ||||
| Expected hours shown to the guard; optional "only in their hours" rule and "late / staying long" alerts to the flat | ||||
| Parcels and children | ||||
| Parcels kept at the gate with a collection code for the flat; handed over only with the code | ||||
| Children going out: young children wait for a parent's approval; out, back and late told to the flat | ||||
| Kids' exit pass made by a parent (alone or with someone, back by, "guard calls first") | ||||
| Gate, guards and kiosk | ||||
| Guard app and guard web page: expected, waiting, inside, pre-approved, asking parents | ||||
| Visitor kiosk that asks for the flat (web or kiosk app) | ||||
| Blacklist with manager override; automatic check-out; overstays flagged | ||||
| Resident SOS (medical, fire, intruder, lift stuck) with hold-to-send, to every guard and the office | ||||
| Guard panic alert to the other guards and the office | ||||
| Visitor badge with photo and QR, printed from the back office, guard page or the Guard app | – | |||
| Vehicles and parking | ||||
| Residents' vehicles (number, type, make, colour, tag lost / active) | – | |||
| Parking slots by tower and level, allotted to flats; each vehicle parked in one of its flat's slots | – | |||
| Guard looks up a resident's vehicle; visitor vehicle number read from a photo of the plate | – | |||
| Security operations | ||||
| Patrol rounds: QR or NFC checkpoints, schedules, scans without signal, missed checkpoints flagged | – | |||
| Emergency broadcast to the whole society or chosen towers, with "all clear", on apps and kiosk | – | – | ||
| Incident register: residents and guards report with photos / videos; severity, owner, deadlines, police reference | – | |||
| Residents follow their report and the office's answers | – | |||
| Shift handover between guards | – | |||
| Community | ||||
| Society group for announcements (only the office posts, or everyone) | – | |||
| Custom groups (a tower, the committee), with photos | – | |||
| Residents create their own groups with the people they may message (the office sees them) and leave groups they were added to | – | |||
| One-to-one messages between residents, the office and guards, with block, report and "let neighbours message me" | – | |||
| Useful contacts (plumber, doctor) suggested and rated by residents, published by the office | – | |||
| Lost and found | ||||
| Found items logged at the gate with a photo and kept until claimed; handed over against a signature | ||||
| Residents report a lost item, see what the gates hold, say "this is mine" and hear when it is found, on the portal and app | ||||
| Controlled work and goods | ||||
| Work permits for flat interiors: resident asks, office approves with conditions, crew passes limited to dates and hours, photo and ID at first entry | – | – | ||
| Gate pass for goods leaving a flat (moving out, repairs): raised by the resident, approved by the office, checked or held by the guard | – | – | ||
| Returnable items logged back at the gate with overdue reminders | – | – | ||
| Management | ||||
| Patrol duty rota: rounds assigned to the guard on duty, handed over by the office, late rounds flagged | – | – | ||
| Incidents written up from an SOS or a patrol check; printable report; analysis by month and severity | – | – | ||
| Printable muster list (roll call) of everyone inside, by flat | – | – | ||
| Several societies in one account, each seeing only its own data; management staff allowed several see them together | – | up to 3 | ||
| Own WhatsApp number, own-brand resident app, agreed terms | – | – | – | |
| With SmartMy Desk (helpdesk) | ||||
| Residents raise and follow helpdesk tickets (maintenance, common areas) for their flat, in the helpdesk's own portal and appWith SmartMy Desk | ||||
| Guards report broken gate equipment (kiosk, scanner, barrier, lights) as a helpdesk ticket for the gate, from the back office, the guard portal and the Guard appWith SmartMy Desk | ||||
| A helpdesk ticket about a lost item becomes a lost report; the requester hears on the ticket when it is foundWith SmartMy Desk | ||||
| Approval chains and chat | ||||
| Goods passes and work permits approved through approval chains (several levels) | – | – | ||
| Staff chat | ||||
Tell us your size and we will put the figure in writing.
Ask for a quote