Family page: who approves visitors and who gets alerts
Each flat keeps its own Family members page. The owner or primary contact adds members and decides who may let visitors in and who hears about the gate, without calling the office.
PLANSEvery plan
The problem it solves
- The teenager in the flat approves a stranger at the gate because every login can.
- Grandparents get a notification for every delivery and stop reading any of them.
- Adding a new family member means a visit to the society office and a form.
- The office is asked to switch alerts on and off for people it has never met.
How it works
- A resident opens Family members on the resident portal or in the Resident app (Household > Family). Each member of the flat has a card with their name, masked mobile and relation.
- Each card has two switches: Can approve visitors (they are asked when someone is at the gate) and Gets gate alerts (arrivals, parcels and children).
- The owner or the primary contact can change both switches for anyone in the flat. Everyone else can change only their own alerts.
- To add someone, the owner or primary contact fills in Add member: name, mobile, optional email, relation and Can approve visitors.
- The new member gets a login. With an email they get a link to choose a password. From then on they see the flat and, if allowed, answer the gate.
Everything it does
Members
- Every active resident of the flat, with name, relation and mobile shown masked (98••••3210)
- The primary contact is marked on their card
- Members are added with a name and a mobile number or an email
- Relation: Owner, Tenant, Family (the default on the form) or Other
- Can approve visitors is ticked on the add form; untick it for a member who should only be told
- A line in the flat's history says who added the member
Who may change what
- The owner (relation Owner) or the primary contact adds members and sets both switches for anyone
- Every member can switch their own gate alerts on or off
- Nobody but the owner or primary contact can give someone the right to approve visitors
- The society office can change anything from the back office (Visitors > Residents)
What the switches do
- Can approve visitors: the member is asked when a walk-in waits for the flat and sees the answer buttons. Others see that a resident who approves visitors will answer
- Gets gate alerts: the member hears of arrivals, exits, parcels and children. Off, they are told nothing of these, though the flat's alerts feed still keeps them
- Each member also has their own Notify me about switches on the Alerts page, kind by kind
Children
- Where children going out is in your plan, children are added on the same page. Give name, date of birth, photo and May go out alone
- Children have no login and never approve visitors
Who uses it
Owner or primary contactAdds family members, tenants and others, and decides who may approve visitors.
Family memberSees the flat, answers the gate if allowed, and switches their own alerts.
Society officeCorrects members, switches and the primary contact from the back office.
Where you use it
- Resident portal: Family members (VMS menu)
- The SmartMy Society Resident app: Household > Family (built and in testing, not in the app stores yet)
- Web (office): Visitors > Residents > Homes and People > Residents and the flat's Residents tab
What you control
Settings
- Can approve visitors: ticked on the add form
- Gets gate alerts: on for a new member
- Relation on the add form: Family
Notifications
- The invitation email with the link to choose a password, to a new member who has an email
Questions
Can my teenager see the flat without letting visitors in?
Yes. Add them with Can approve visitors off. They see the flat and its alerts, and the gate never waits for their answer.Who can add a member to our flat?
The owner of the flat or its primary contact, on the Family members page. Others ask one of them, or the society office.My parents do not want every notification. What do we do?
Switch off Gets gate alerts on their card, or let them choose kinds under Alerts > Notify me about. A visitor waiting for an answer still reaches those who approve visitors.Can we add our tenant ourselves?
Yes. Add them with the relation Tenant. Most societies also tell the office, which can make the tenant the primary contact.We added a member with only a mobile number. How do they sign in?
A login is made with the mobile number, but no invitation is sent without an email. Add their email, or ask the office to send the invitation. Sign-in by OTP is not built yet.Related features
FLATS AND RESIDENTSTowers, flats and resident loginsSet up your towers and flats once, add the owners, tenants and family of each flat, and give every resident a login of their own. Each resident sees only their own flat.FLATS AND RESIDENTSAlerts feed for the flat, with switches per personEverything the flat is told, from the gate and from the society office, is kept on one Alerts page. Each person in the flat chooses which kinds they want to hear about, and the feed keeps the rest for them to read later.VISITORS AT THE GATEWalk-in visitors approved by the flatThe guard registers a visitor without a pass for a flat. Every resident of that flat who approves visitors is asked on their phone. The first answer wins, with five answers to choose from. If nobody answers, the guard or the office decides and the flat is told who did.FLATS AND RESIDENTSResident app and resident web portalResidents answer the gate, invite guests, follow daily help and parcels and read alerts in the SmartMy Society Resident app or in a browser. Both show the same flat and do the same things.PARCELS AND CHILDRENChildren going out, with parent approval and exit passesA child who is not allowed out alone waits at the gate until a parent says yes on the phone. Parents can make an exit pass in advance, alone or with someone, with a time to be back and a call first. The flat is told when the child goes out, comes back or is late.
See it set up for your own society.
Tell us how many towers, flats and gates you have. We will show you and your committee the resident app, the guard app and the office screens, set up that way.