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Children going out, with parent approval and exit passes

A child who is not allowed out alone waits at the gate until a parent says yes on the phone. Parents can make an exit pass in advance, alone or with someone, with a time to be back and a call first. The flat is told when the child goes out, comes back or is late.

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The problem it solves

Your eight-year-old walks out of the gate to the shop, and the guard does not know whether that is allowed.
The guard calls the flat from the cabin while the child waits, and nobody picks up the landline.
Your child should be back from cricket by 7, and you only find out at 8 that they are not.
A new guard does not know which children may go out alone and which may not.

How it works

The office or the parent registers each child on the flat with a photo and a date of birth. May Go Out Alone is ticked only for those allowed.
A child at the gate wants to leave. The guard opens Going out, taps the child and types where they are going.
For a child who may not go out alone, the guard presses Send to the parents. The parents get "(name) wants to go out" and press Allow or Don't allow.
When a parent allows it, the guard presses Let Out. For a child who may go out alone, the guard presses Log going out.
A parent can make a kids' exit pass in advance. It holds the child, Alone or With someone, Where to, Leaves after, Back by, and Guard calls me first.
The guard presses Came Back on return. The flat is told when the child goes out and comes back, and if they are not back by the time set.

Everything it does

Children on the flat

Name, Photo, Birth Date (the age shows on the cards) and May Go Out Alone
May Go Out Alone is a switch per child, set by the family; there is no automatic age rule
Only the flat's primary contact or the owner adds children and changes the rule; the office can too
Children have no login; the guard knows them by name and photo
The child's record lists past exits under Going Out

At the gate

Going out: search the child or the flat, say where they are going, then Send to the parents or Log going out
Asking Parents: the children waiting for a parent, with Do not let the child out until a parent approves
Children: every registered child with filters All, Out now and Inside; out since, back by, and late
A pass a parent made shows under Going Out; with Guard calls me first the card says Call the parent first
The back office has a Going out button on the child, with Back By two hours ahead to start with

Kids' exit pass by a parent

Made by a resident who approves visitors; it needs no further approval
Alone or With someone: pick from the flat's people and companions named before, or type a name
Where to (needed), Leaves after and Back by, today; the form starts at now and two hours later
Guard calls me first: on to start with
Right now shows each child Inside the society or Out; Exit passes lists the last 7 days with who made each
Back home marks a child returned who came in without passing the guard

Statuses

Asking a parent, Ready, Out now, Returned, Not allowed, Cancelled
A refused request is cancelled
Late returns are checked every 15 minutes and flagged on the pass

Who uses it

ParentSets which children may go out alone, answers the gate, makes exit passes in advance.

GuardAsks the parents, lets the child out, records the return, calls first when asked.

Society officeRegisters children, and can decide for the parents from the exit pass.

Where you use it

Web: the resident portal, My flat for the answer, Kids' exit pass, and Family members for the children
The Resident app: the answer on Home, New exit pass, Add child (built and in testing, not in the app stores yet)
Web: the guard page, Going out and Children; the Guard app (built and in testing, not in the app stores yet)
Web: Visitors > Residents > Homes and People > Children and Visitors > Gate > Visitors > Exit Passes in the back office
Not GPS tracking: the product records the gate, not where the child is

What you control

Settings

May Go Out Alone: off for a new child
Guard calls me first: on for a new exit pass
Back by: two hours after now on the parent's form and on the office's Going out button

Approvals

Exit Pass: for a child who may not go out alone, the parents (the residents of the flat who approve visitors) decide. The society office can decide for them. A child who may go out alone, and a pass a parent makes in advance, need no approval

Notifications

Child Wants to Go Out: to the parents, at once, by app push, the first of WhatsApp, SMS or email, and in-app. It cannot be switched off
Flat: Kids: to the flat's residents with Kids alerts on, when a parent allows or refuses, by the same channels
Went Out, Came Back and Not Back in Time: to the flat's residents on the pass, by the same channels
Each person can switch off a channel, such as email, for themselves; in-app notices always arrive

Questions

Who decides which children may go out alone?

The family. The primary contact or the owner ticks May Go Out Alone for each child. The office can set it too. There is no automatic age rule.

What if neither parent answers?

The child stays inside: the guard lets them out only once a parent allows it. The society office can decide for the parents from the exit pass.

Can my son go to a friend's house with the friend's mother?

Yes. Make an exit pass, choose With someone and type her name. The guard sees it on the card.

Will I know if my daughter is late?

Yes. If she is not back by the Back by time, you get Not Back in Time. The check runs every 15 minutes.

Can the exit pass be for tomorrow?

No. A parent's exit pass is for today, between Leaves after and Back by. Make it on the day.

Related features

FLATS AND RESIDENTSFamily page: who approves visitors and who gets alertsEach flat keeps its own Family members page. The owner or primary contact adds members and decides who may let visitors in and who hears about the gate, without calling the office.VISITORS AT THE GATEWalk-in visitors approved by the flatThe guard registers a visitor without a pass for a flat. Every resident of that flat who approves visitors is asked on their phone. The first answer wins, with five answers to choose from. If nobody answers, the guard or the office decides and the flat is told who did.FLATS AND RESIDENTSAlerts feed for the flat, with switches per personEverything the flat is told, from the gate and from the society office, is kept on one Alerts page. Each person in the flat chooses which kinds they want to hear about, and the feed keeps the rest for them to read later.GATE, GUARDS AND KIOSKGuard app and guard web pageOne screen shows the guard who is expected, waiting for a flat's answer, inside or pre-approved, and which children wait for a parent. It runs in any browser at /guard and as the SmartMy Society Guard app.FLATS AND RESIDENTSResident app and resident web portalResidents answer the gate, invite guests, follow daily help and parcels and read alerts in the SmartMy Society Resident app or in a browser. Both show the same flat and do the same things.ACROSS SMARTMY SOCIETYApproval chainsEvery approval in SmartMy Society goes through a chain. Examples: a visitor waiting for a flat, a child going out, a visit request, a suggested contact, a goods gate pass, a work permit. With no set-up the usual people decide; you add levels, such as the estate manager then the secretary, without code.

See it set up for your own society.

Tell us how many towers, flats and gates you have. We will show you and your committee the resident app, the guard app and the office screens, set up that way.

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