Notifications
SmartMy Society tells the right person the moment something happens. It might be a visitor waiting for the flat, a parcel at the gate or the maid late. It might be a child at the gate, a bill due, an emergency. Each event has its own recipients and channels: app notification, in-app, email, and SMS or WhatsApp on paid credits.
PLANSEvery plan
The problem it solves
- The intercom rings in an empty flat while the family is out.
- A parcel waits at the gate for three days because nobody told the flat.
- Residents complain about a flood of messages, and the important ones get missed.
- When a resident says they were never told, the office cannot check what was sent.
How it works
- Something happens: a walk-in waits for a flat, a parcel is logged, the daily help is late, a bill is sent, a guard presses panic.
- The event finds its recipients. They are the residents who approve visitors, the flat's members who keep that kind of alert on, the office, or the guards on duty.
- Most events go as an app notification and to the in-app inbox, plus the first of WhatsApp, SMS or email that reaches the person. Emergencies and panic alerts go on every channel at once.
- Society events are work messages and go out at once, at any hour. A person can switch off a channel, such as email; only Chat Message can be switched off as an event.
- Every message leaves a line in the Delivery Log, with the reason when it could not be sent. An administrator changes channels per society and the wording.
Everything it does
Visitors and the gate
- Flat: Visitor Waiting for Approval: to the residents who approve visitors, always; app notification, WhatsApp, SMS and in-app (no email)
- Flat: Visitor In / Out: to members with Gate alerts on, when a visitor comes in or leaves, or how a waiting visitor was answered. All five channels
- Visitor Approval Escalated: to reception when the flat did not answer in time; all five
- Visitor Pass: the code and validity to the guest, by WhatsApp or else SMS; residents can also share the pass from their own phone
- Visit Request (Public Page): to the office; all five
- Visitor Asks for a Call: from the kiosk to the gate's guards and reception; app notification, SMS and in-app
Daily help, parcels and children
- Flat: Daily Help In / Out, Daily Help Late and Daily Help Stays Long: to members with Daily help on; app notification, email and in-app
- Flat: Parcel at the Gate / Collected: with the collection code, to members with Parcels on; all five
- Child Wants to Go Out: to the parents, always; all five
- Flat: Kids: a parent allowed or refused a child going out; all five
- Exit Pass Code, Went Out, Came Back and Not Back in Time: for a kids' exit pass, to the people it names; all five
The society office
- Flat: Society News: notices from the office, to members with Society on; app notification, email and in-app
- Flat: Maintenance Bill / Reminder / Receipt, Flat: Homes for Rent and Flat: Elections and Polls: to members with that kind on; all five
- Chat Message: to the members of a chat group, except the author and those who muted it; app notification and in-app
- Chat Report to Review, Chat Report Answered, Chat Warning, Chat Paused and Chat Back On: to the office, who reported, or the person concerned. App notification, email and in-app
Goods, permits and approvals
- Gate Pass to Approve: app notification, email and in-app; Approved (with the six-digit code), Rejected and Held at the Gate: all five
- Gate Pass Goods Out: to the flat's residents; app notification and in-app. Items Back and Returnables Overdue (every three days): app notification, email and in-app
- Work permits, 14 events: to the office by app notification, email and in-app. The flat that asked gets all five. Crew Inside After Hours on all five
- Request Waits for Your Approval: to approvers no product event reaches, such as for a suggested contact; app notification, email and in-app
Security
- Security Alert (Panic), from a guard or a resident's SOS: to the guards and the office; app notification, SMS and in-app, all at once
- Security Alert Answered: to whoever raised the alert; app notification, SMS and in-app
- Emergency Broadcast and its all clear: to everyone in the towers chosen and visitors inside; all five, all at once
- Serious Incident (all five) and Incident Update (app notification, email, in-app)
- Patrol Round Assigned and Patrol Round Due, 10 minutes before (app notification, in-app); Patrol Round Missed / Incomplete and Patrol Issue Reported (all five)
- Lost Item Reported, Found Item Claimed, Lost Item Found and Lost Item Handed Over: all five
Channels, credits and choices
- All five means app notification (push), WhatsApp, SMS, email and in-app; an event uses only the channels it has
- App notifications reach residents and guards signed in to the Resident or Guard app, once the app is set up for notifications
- WhatsApp and SMS are paid credits only; nothing is included. Without credits the first message channel is email, where the event has it
- Email: 1,000 a month through our service, or unlimited through the society's own mail server
- Every Society event except Chat Message is transactional: sent at once, also at night. A person can switch off a channel such as email, never the event
- Chat Message does not wait for quiet hours, and a member can switch it off
- The flat's own Notify me about switches decide which members get each kind of flat alert. The in-app inbox always gets what a person is sent
Own WhatsApp number and agreed terms
- Messages can go out from your own WhatsApp number: a WhatsApp Cloud API (Meta) provider set for your Entity under Providers
- Each template is submitted to Meta for your number under Template Approvals; the provider starts in Test Mode
- Your own SMS or WhatsApp account with MSG91 is installed by our support team with you
- Limits and terms for a group of societies are agreed with us in the contract
- A resident app under your own brand is not a product we have built. Ask us, and anything we do is agreed with you case by case
Who uses it
ResidentGets visitors waiting, parcels, daily help, children and society news, and chooses which kinds and channels they want.
GuardGets panic alerts, kiosk call requests and patrol rounds due.
Society officeGets escalations, visit requests, gate passes and work permits to approve, chat reports and missed rounds.
VisitorGets the pass code by WhatsApp or SMS, and emergency messages while inside.
AdministratorSwitches events and channels per society, edits the wording and checks the Delivery Log.
Where you use it
- Web: each user's inbox, and Notifications > Delivery Log, Analysis and Configuration (Events, Entity Settings, Templates, Providers, Template Approvals, Opt-outs, Push Devices)
- Resident portal: the flat's alerts feed and Notify me about switches; My profile for channels
- The Resident app and the SmartMy Society Guard app: app notifications that open the visit, parcel or alert. They are built and in testing, not in the app stores yet
- WhatsApp and SMS: for people without the app, on paid credits
- Not an own-brand resident app: residents use the SmartMy Society Resident app
What you control
Settings
- Per event: on or off, its delivery and channels, for everyone or per society (Entity Settings)
- Notify me about, per resident: Gate, Parcels, Daily help, Kids, Society and the kinds of the plan's features; all on for a new member
- Host Approval Timeout before escalation: 10 minutes
- Patrol reminder: 10 minutes before a planned round
- Quiet hours per Entity: 21:00 to 7:00; no Society event waits for them
- Templates per channel and language; a WhatsApp or SMS provider per Entity
Questions
Do residents get WhatsApp messages for visitors?
Only when the society buys WhatsApp credits. Without them residents with the app get an app notification and in-app notice, and email where the event has it.Can a resident stop alerts about the daily help but keep visitor alerts?
Yes. Each member switches kinds on or off under Notify me about. A visitor waiting for approval always reaches the members who approve visitors.Do messages wait until morning?
No. Society events are work messages and go out at once. Chat Message does not wait either, but members can switch it off.Can messages come from our own WhatsApp number?
Yes. Your number is set as the WhatsApp provider for your Entity, and Meta approves your templates on it.Can we have the resident app under our own brand?
There is no own-brand app ready to switch on. Talk to us; anything we do for it is agreed with you separately.How do I check whether a flat was told?
Open Notifications > Delivery Log. Each message shows its status, and the reason when it was not sent, such as no app or no credits.Related features
FLATS AND RESIDENTSAlerts feed for the flat, with switches per personEverything the flat is told, from the gate and from the society office, is kept on one Alerts page. Each person in the flat chooses which kinds they want to hear about, and the feed keeps the rest for them to read later.ACROSS SMARTMY SOCIETYApproval chainsEvery approval in SmartMy Society goes through a chain. Examples: a visitor waiting for a flat, a child going out, a visit request, a suggested contact, a goods gate pass, a work permit. With no set-up the usual people decide; you add levels, such as the estate manager then the secretary, without code.VISITORS AT THE GATEWalk-in visitors approved by the flatThe guard registers a visitor without a pass for a flat. Every resident of that flat who approves visitors is asked on their phone. The first answer wins, with five answers to choose from. If nobody answers, the guard or the office decides and the flat is told who did.PARCELS AND CHILDRENParcels at the gate with a collection codeThe guard logs each parcel for a flat with the courier, a photo and the shelf. The flat is told at once with a four-digit collection code, and the parcel is handed over only to someone who gives that code.SECURITY OPERATIONSEmergency broadcast and muster listSend one emergency to the whole society or only the towers affected, on every channel at once. Residents, guards, the office and the visitors and daily help inside are told. A red banner stays on every screen until the all clear, and the muster list serves the roll call.FLATS AND RESIDENTSResident app and resident web portalResidents answer the gate, invite guests, follow daily help and parcels and read alerts in the SmartMy Society Resident app or in a browser. Both show the same flat and do the same things.
See it set up for your own society.
Tell us how many towers, flats and gates you have. We will show you and your committee the resident app, the guard app and the office screens, set up that way.