Resident app and resident web portal
Residents answer the gate, invite guests, follow daily help and parcels and read alerts in the SmartMy Society Resident app or in a browser. Both show the same flat and do the same things.
PLANSEvery plan
The Resident app is built and was tried on iPhone and iPad simulators; it is not in the app stores yet. The web portal works today.
The problem it solves
- Some residents will not install another app, so the gate still calls them.
- Elderly residents use a tablet at home, and phone-only apps look wrong on it.
- A resident with two flats needs two apps or two logins.
- The society pays for features nobody can find in a crowded app.
How it works
- The office invites a resident. They choose a password and sign in in the Resident app, or in a browser at your society's address ending in /my.
- My flat (Home in the app) is the first page. It shows whoever is at the gate with the answer buttons, a child asking to go out, counters and shortcuts to invite or pre-approve.
- The menu lists the flat's pages, from invite a guest and visitor history to daily help, family, parcels and alerts. Community, goods and work pages follow where your plan has them.
- A number beside a menu item shows what waits: a visitor at the gate, a parcel, an unread alert.
- The Emergency SOS button is always on screen. In the app a button is held for 2 seconds to send, so it is not sent by accident.
Everything it does
The Resident app on a phone
- It opens on Home (the flat). Every other page is in the Menu. Visitors: Invite a guest, Pre-approvals, Visitor history, Frequent visitors. Household: Daily help, Family members, Vehicles, Parcels, Kids' exit pass, Work permits, Gate passes. Society: Maintenance, Notice board, Documents, Elections & polls, Homes for rent, Amenities. Community: Chat, Useful contacts, Report an incident, Lost and found. Alerts: Alerts, Emergencies
- Forms open as a sheet from the bottom of the screen
- Light or dark from the phone, and a colour of your choice
- Photos and videos for incidents and chat from the camera or the gallery, made smaller before upload
On a tablet
- From 840 pixels wide the screens that have two panes show them side by side
- Lists and details sit side by side, and forms open as a panel on the right
The web portal
- The same pages in a browser on a computer, tablet or phone
- Society and flat switcher at the top for a person with more than one flat
- The bell for alerts, a grid of other SmartMy products the society uses, light or dark theme
- My profile (name, mobile, email), Password and security, and Turn on notifications for the browser
- Passkeys can be added on Password and security
- Only the pages of your society's plan are shown
Notifications
- On the phone: app notifications once your society's app is set up with the notification service. Otherwise email, and SMS or WhatsApp where your society buys credits
- In the browser: Turn on notifications under your name; on an iPhone the portal is added to the Home Screen first
- Everything the flat is told is also kept on the Alerts page
Privacy
- A resident sees their own flats only
- Mobile numbers of other members are masked
- The app needs a connection: it shows live information from the gate
Who uses it
ResidentAnswers the gate, invites guests, follows daily help, parcels and alerts, and sends an SOS.
Owner or primary contactAlso manages the family members of the flat.
Society officeInvites residents and decides which features are in the society's plan.
Where you use it
- The SmartMy Society Resident app for Android and iPhone, phone and tablet (built and in testing, not in the app stores yet)
- Resident portal: any browser, at your society's address ending in /my
- Not in the Resident app: helpdesk tickets, which are in the SmartMy Desk app where your society uses it
- The Resident app's Menu: Visitors, Household, Society (maintenance, notice board, documents, elections and polls, homes for rent, amenities), Community and Alerts. Paying online, PDFs and booking open in the phone's browser
What you control
Settings
- Theme: light or dark, and the colour, per person
- Turn on notifications: per browser
- Let neighbours message me: per person, where chat is in your plan
Approvals
- Visitor at the gate: residents who approve visitors answer from Home or My flat
- Everything waiting for the resident, from any SmartMy product the society uses, is also on the portal's My approvals page
Notifications
- Flat: Visitor Waiting for Approval, Flat: Visitor In / Out and the other events of the flat arrive in the app and the portal's alerts. See Notifications
Works with
SmartMy FacilityAmenity booking opens from the grid of products on the portal.
SmartMy DeskHelpdesk tickets for the flat open from the grid on the portal, and in the SmartMy Desk app on the phone.
Questions
Can residents use it without installing an app?
Yes. The web portal does everything the app does, in any browser. Residents sign in with the same email and password.Is the app in the Play Store and the App Store?
Not yet. The Resident app is built and in testing. Until it is published, residents use the web portal.Does the app work on a tablet?
Yes. Every page is in the Menu, and on a wide screen lists and forms sit side by side.Will the app show adverts?
No. There are no adverts in the app or the portal.Can we have the app under our own name?
An own-brand resident app is part of the Enterprise plan and is agreed with us.Related features
FLATS AND RESIDENTSTowers, flats and resident loginsSet up your towers and flats once, add the owners, tenants and family of each flat, and give every resident a login of their own. Each resident sees only their own flat.FLATS AND RESIDENTSFamily page: who approves visitors and who gets alertsEach flat keeps its own Family members page. The owner or primary contact adds members and decides who may let visitors in and who hears about the gate, without calling the office.FLATS AND RESIDENTSAlerts feed for the flat, with switches per personEverything the flat is told, from the gate and from the society office, is kept on one Alerts page. Each person in the flat chooses which kinds they want to hear about, and the feed keeps the rest for them to read later.VISITORS AT THE GATEWalk-in visitors approved by the flatThe guard registers a visitor without a pass for a flat. Every resident of that flat who approves visitors is asked on their phone. The first answer wins, with five answers to choose from. If nobody answers, the guard or the office decides and the flat is told who did.GUESTS AND PRE-APPROVALGuest invitations with a QR and a six-digit codeA resident invites a guest from the portal or the Resident app. The guest gets a pass with a QR and a six-digit code, with the way to the flat. The gate lets them in without ringing the flat.GATE, GUARDS AND KIOSKResident SOS to every guard and the officeA resident presses SOS on the portal or the Resident app, picks Medical, Fire, Intruder or Lift stuck, and confirms. Every guard and the society office are alerted at once with the flat, and the resident sees who is responding.
See it set up for your own society.
Tell us how many towers, flats and gates you have. We will show you and your committee the resident app, the guard app and the office screens, set up that way.