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FEATURES
The full feature list.
All 57 features of SmartMy Society, grouped by area, each with the first plan that has it. Features marked "With SmartMy …" work when you also use that product.
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01Flats and residents02Visitors at the gate03Guests and pre-approval04Daily help05Parcels and children06Gate, guards and kiosk07Vehicles and parking08Security operations09Community10Lost and found11Controlled work and goods12Management13With SmartMy Desk (helpdesk)14Approval chains and chat01
Flats and residents
4 featuresTowers, flats and residents, each resident with a loginSet up towers and flats once; every resident gets a login of their own.
Family page: who can approve visitors, who gets gate alerts, add a memberEach flat decides who may approve visitors, who gets gate alerts, and adds family members itself.
Resident app (phone and tablet) and resident web portalResidents use the app on phone or tablet, or the web portal, for everything at the gate.
Alerts feed of everything the flat is told, with "notify me about" switches per personOne feed of everything the flat was told, with switches so each person chooses what they hear about.
02
Visitors at the gate
6 featuresA walk-in is sent to the flat; any approving resident answers, the first answer winsThe guard sends a walk-in to the flat; whoever in the family answers first decides.
Five answers: let in, leave it at the gate, coming down, send with security, don't let inResidents answer in one tap: let in, leave it at the gate, coming down, send with security, or don't let in.
Nobody answers: the guard or the office lets in, leaves the delivery at the gate or turns away; the flat is told who decidedIf nobody answers, the guard or the office decides, and the flat is told who decided what.
Guard records the answer given on the intercom; escort to the flat timedWhen a flat answers on the intercom, the guard records it, and the walk to the flat is timed.
Returning visitor found by mobile with photo and ID on fileA visitor who came before is found by mobile number with photo and ID already on file.
Flat told when the visitor enters and leaves; visitor history with filters and spreadsheet exportThe flat hears when a visitor comes in and leaves, and can look back at its visitors and export them.
03
Guests and pre-approval
6 featuresInvite a guest: pass with QR and six-digit code, shared by link or WhatsApp, with the way to the flatResidents invite a guest with a QR and a code, sent by link or WhatsApp with the way to the flat.
Pre-approve a cab, a delivery or a service visit, once or for a time windowApprove a cab, a delivery or a service visit in advance, once or for a time window, so the gate does not call.
"Always allow" rules and frequent visitors invited again in one tapLet some visitors in always, and invite frequent visitors again in one tap.
Directions per tower and flat, where to park, pin on the site map (kiosk, invitation, guard card)Give visitors directions to each tower and flat and where to park, with a pin on the site map, on the kiosk, the invitation and the guard's card.
Recurring passes (weekdays, daily hours, gates) for regular visitors and vendorsA regular visitor or vendor gets one pass for set weekdays, hours and gates.
Public "ask for a visit" link: the visitor asks, the flat approves, the pass is sentA visitor asks for a visit by a link, the flat approves, and the pass goes out by itself.
04
Daily help
4 featuresDaily help register (maid, cook, driver) with photo, ID and the flats they work for; standing gate passKeep maids, cooks and drivers on record with photo, ID and the flats they work for, with a standing gate pass.
Office verification before a pass is issued; society-wide block with a reasonThe office verifies daily help before a pass is issued and can block someone society-wide, with a reason.
In and out told to the flat; residents pause and resume their helpThe flat hears when its help comes and goes, and can pause or resume them, for example during a holiday.
Expected hours shown to the guard; optional "only in their hours" rule and "late / staying long" alerts to the flatThe guard sees each helper's usual hours; optionally they are let in only then, and the flat is told when they are late or stay long.
05
Parcels and children
3 featuresParcels kept at the gate with a collection code for the flat; handed over only with the codeParcels wait at the gate with a collection code sent to the flat, and are handed over only against the code.
Children going out: young children wait for a parent's approval; out, back and late told to the flatYoung children wait at the gate for a parent's approval, and the flat is told when they go out, come back or are late.
Kids' exit pass made by a parent (alone or with someone, back by, "guard calls first")A parent makes an exit pass for a child, alone or with someone, with a time to be back and whether the guard should call first.
06
Gate, guards and kiosk
6 featuresGuard app and guard web page: expected, waiting, inside, pre-approved, asking parentsGuards see who is expected, waiting, inside, pre-approved, and which children are waiting for their parents.
Visitor kiosk that asks for the flat (web or kiosk app)Visitors register themselves at a kiosk that asks which flat they are visiting.
Blacklist with manager override; automatic check-out; overstays flaggedBlacklisted people are stopped unless a manager overrides; visits close by themselves and overstays are flagged.
Resident SOS (medical, fire, intruder, lift stuck) with hold-to-send, to every guard and the officeResidents hold a button to send an SOS for medical, fire, intruder or a stuck lift to every guard and the office.
Guard panic alert to the other guards and the officeA guard raises a panic alert to the other guards and the office in one tap.
Visitor badge with photo and QR, printed from the back office, guard page or the Guard appPrint a visitor badge with photo and QR from the back office, the guard page or the Guard app.
07
Vehicles and parking
3 featuresResidents' vehicles (number, type, make, colour, tag lost / active)Keep residents' vehicles with number, type, make and colour, and mark a tag as lost or active.
Parking slots by tower and level, allotted to flats; each vehicle parked in one of its flat's slotsAllot parking slots to flats by tower and level; each vehicle is parked in one of its own flat's slots.
Guard looks up a resident's vehicle; visitor vehicle number read from a photo of the plateThe guard looks up whose vehicle it is, and reads a visitor's number plate from a photo.
08
Security operations
5 featuresPatrol rounds: QR or NFC checkpoints, schedules, scans without signal, missed checkpoints flaggedGuards scan QR or NFC checkpoints on a schedule, even without signal; missed checkpoints are flagged.
Emergency broadcast to the whole society or chosen towers, with "all clear", on apps and kioskSend an emergency to the whole society or chosen towers on the apps and the kiosk, then the all clear.
Incident register: residents and guards report with photos / videos; severity, owner, deadlines, police referenceResidents and guards report incidents with photos or videos; the office tracks severity, owner, deadlines and police reference.
Residents follow their report and the office's answersResidents follow what happens to their report and read the office's answers.
Shift handover between guardsGuards hand over their shift with notes for the next one.
09
Community
5 featuresSociety group for announcements (only the office posts, or everyone)One society group for announcements, where only the office posts or everyone can.
Custom groups (a tower, the committee), with photosMake groups for a tower, the committee or anything else, with photos.
Residents create their own groups with the people they may message (the office sees them) and leave groups they were added toResidents make their own groups with people they are allowed to message, and can leave groups; the office can see them.
One-to-one messages between residents, the office and guards, with block, report and "let neighbours message me"Residents, the office and guards message each other one to one, with block, report and a choice to let neighbours message you.
Useful contacts (plumber, doctor) suggested and rated by residents, published by the officeResidents suggest and rate useful contacts such as plumbers and doctors, and the office publishes them.
10
Lost and found
2 featuresFound items logged at the gate with a photo and kept until claimed; handed over against a signatureFound items are logged with a photo, kept until claimed and handed over against a signature.
Residents report a lost item, see what the gates hold, say "this is mine" and hear when it is found, on the portal and appResidents report what they lost, see what the gate holds, claim an item and hear when theirs is found, on the portal and app.
11
Controlled work and goods
3 featuresWork permits for flat interiors: resident asks, office approves with conditions, crew passes limited to dates and hours, photo and ID at first entryFor interior work, the resident asks, the office approves with conditions, and the crew get passes for set dates and hours with photo and ID at first entry.
Gate pass for goods leaving a flat (moving out, repairs): raised by the resident, approved by the office, checked or held by the guardResidents raise a pass for goods leaving their flat, such as a move or repairs; the office approves and the guard checks or holds it.
Returnable items logged back at the gate with overdue remindersItems that went out to come back are logged in again, with reminders when they are overdue.
12
Management
5 featuresPatrol duty rota: rounds assigned to the guard on duty, handed over by the office, late rounds flaggedRounds go to the guard on duty, the office can hand them over, and late rounds are flagged.
Incidents written up from an SOS or a patrol check; printable report; analysis by month and severityAn SOS or a failed patrol check becomes an incident; print the report and see incidents by month and severity.
Printable muster list (roll call) of everyone inside, by flatPrint a roll call of everyone inside, flat by flat, for an evacuation or a drill.
Several societies in one account, each seeing only its own data; management staff allowed several see them togetherA management company runs several societies in one account; each society sees only its own data, and its staff see the ones they are given together.
Own WhatsApp number, own-brand resident app, agreed termsYour own WhatsApp number, a resident app under your own brand, and terms agreed with you.
13
With SmartMy Desk (helpdesk)
3 featuresResidents raise and follow helpdesk tickets (maintenance, common areas) for their flat, in the helpdesk's own portal and appResidents raise maintenance and common-area tickets for their flat and follow them in the helpdesk portal and app.
Guards report broken gate equipment (kiosk, scanner, barrier, lights) as a helpdesk ticket for the gate, from the back office, the guard portal and the Guard appA broken kiosk, scanner, barrier or light becomes a helpdesk ticket for that gate, from the back office, the guard page or the Guard app.
A helpdesk ticket about a lost item becomes a lost report; the requester hears on the ticket when it is foundA lost item reported to the helpdesk becomes a lost report at the gate, and the person hears on the ticket when it is found.
14
Approval chains and chat
2 featuresGoods passes and work permits approved through approval chains (several levels)Goods passes and work permits can need approval in several steps before the gate accepts them.
Staff chatOffice staff and guards chat with each other inside SmartMy, one to one or in groups.
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