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Features
Everythingon the job card.
Every feature on this page is in the product today, on the web and in the staff app. Grouped the way a workshop runs: from the keys on the counter to the group's scoreboard.
- 01Check-in and custody evidence
- 02Estimates and approvals
- 03Customer job page and messages
- 04Workshop: tasks, inspections, bays, floor board
- 05Parts and stock
- 06Counter sales
- 07Customers, reminders and campaigns
- 08Contracts, packs, memberships, fleet, insurance
- 09Branches, franchise, connections, sign-in
- 10The staff app, with or without signal
- 11Storage charges
Proof, not arguments
Check-in and custody evidence
Every time the car changes hands, the shop records what it looked like. Readings and photos are never edited after they are saved.
Check-in in one screenStarter
Odometer, fuel in eighths (or battery % for electric cars), a dashboard photo, the walk-around photo set your shop chose, the complaint, the promised time and the customer's signature.
Damage mapStarter
Tap the panel on a top-view car outline, pick scratch, dent, crack, broken, paint, rust or missing, add a note and a photo. Damage found later is recorded with when and who.
BelongingsStarter
Spare wheel, jack, documents, floor mats, key count: listed at check-in and shown again at delivery.
Vehicle out and backStarter
Test drives, outside work (painter, alignment, AC), pickup, drop and transfers: who took it, why, when it is due back, with readings and photos both ways.
AlertsStarter
A test drive over the km limit, a fuel or battery drop above your limit, a car not back on time, a test drive without consent: the advisor and the managers hear about it.
Odometer going backwardsStarter
A reading lower than the last one needs a note and is flagged on the job card and the vehicle.
The car's timelineStarter
“Received 45,210 km at 1/2, returned 45,228 km at 1/2”: every reading in order and the km driven while the car was with you.
Damage at check-in · 8GTR998
- Rear left doorDent09:12
- Front bumperScratch09:13
Tap a panel to mark it, tap again to clear. In the app, each mark takes a note and a photo.
Only approved work is done
Estimates and approvals
Each line of the estimate is approved or declined, with how, by whom and when. Only approved lines are worked and invoiced.
Approval per lineStarter
In person, by phone, by message or on the customer's job page, recorded with who and when.
Standing approvalStarter
Asked at check-in: ask for each item, approved up to an amount, or fix everything. Work found below the amount goes ahead; above it, the line waits for the customer.
Work found and work addedStarter
Each line keeps where it came from: the estimate, found during the work, or added by the customer. More work later stays on the same job card, on a further invoice.
Stage checksStarter
No work before an approved line, no “ready” with tasks open, no delivery without the reading and the invoice. A workshop manager can move it anyway, with a reason.
Declined last timeGrowth
Work declined on the last visit shows on the vehicle and the next job card: propose it again or mark it not needed.
No more “is my car ready?” calls
Customer job page and messages
The customer gets a link to their job: no app, no login. Messages go by WhatsApp, else SMS, else email.
Job page by linkStarter
Status and promised time in plain words, the estimate with prices and taxes, check-in, work and delivery photos, damage, readings and km driven while with you, invoices.
Approve on the phoneStarter
Approve or decline each line or all of them, with a name and a typed signature. Extra work found waits there too.
Pay onlineStarter
“Pay now” through the payment providers of your branch; the payment lands on the invoice.
Messages at every stepStarter
Checked in, estimate ready, extra work found, waiting on you, ready for pickup, delivered with the invoice, payment received (part payments say what is left), came back.
Inspection and booking on the pageGrowth
The finished inspection with its lights, measurements and photos; “Book a visit” for one of their vehicles.
A link that stays privateStarter
It opens that job card only, ends 30 days after delivery by default, and can be turned off or replaced.
Every minute on the board
Workshop: tasks, inspections, bays, floor board
Work is split into tasks with Start / Pause / Done timers, checked with traffic-light inspections, booked into bays and shown on a screen on the wall.
Tasks and timersStarter
Approved services become tasks with planned hours. Start, pause, done; one running timer per person. An advisor can time a mechanic who has no login.
Technician hoursStarter
Planned against actual hours per person, My Tasks, a workload board.
Quality check send-backStarter
Send a job back from quality check: the task to redo is reopened and send-backs are reported per technician.
On hold, and whyStarter
Waiting on the customer, a supplier, the insurer or your side, with days counted. Time lost waiting on the customer is not counted against the shop.
InspectionsGrowth
Pass / attention / fail, measurements with limits (tyre tread in mm, brake pads in %, battery volts), notes and a photo per item. A 26-point checklist comes ready.
Recommended work in one clickGrowth
Attention and fail items become work found, approved like any other work.
Appointments and bay calendarGrowth
Book by bay with opening hours and capacity, warnings on double booking, reminders the day before; “Arrived” opens the job card and check-in.
Floor TV boardGrowth
A screen for the workshop: plates, models, technicians, promised times (overdue in red), holds, waiting for parts, today's arrivals. Refreshes by itself.
Rework and warrantyStarter
“Came back” opens a linked rework job card; within the warranty days and km it is free to the customer and counted as rework cost. A root cause is required.
Floor Sample branch
14:52
Checked in 2
7SMG042
18:00 in 3 h 5 min
9LAP005
17:30 in 2 h 35 min
On hold · customer
In progress 3
8GTR998
16:30 in 1 h 38 min
6PIT311
14:35 overdue 17 min
8BOX774
19:00 in 4 h 8 min
Waiting for parts
Quality check 1
7RPM260
16:00 in 1 h 8 min
Ready 1
9GRD118
14:30 ready
Scan it onto the job
Parts and stock
Parts and consumables are issued to the job card by scanning, with cost and margin per job.
Parts per jobGrowth
Issue and return by barcode or reference, with who and why; “Issue approved parts”; a part used without approval goes to the estimate.
Job cost and marginGrowth
Labour from timer hours at each person's cost, parts at cost, margin per job card for managers.
Shop suppliesGrowth
A fixed or % charge on labour with a cap, once per job card.
Stock per branch and vanBusiness
Branch parts stores and service vans, lots and serials scanned, reorder rules, van refills.
Order partsBusiness
Buy the shortage from the part's vendor; the job card waits on the supplier until the parts arrive. Supplier bills from the order.
Supplier warranty claimsBusiness
From a rework job: the part sent back, then a credit note or a replacement.
Air fresheners to wiper blades
Counter sales
A till for what you sell over the counter, with cash, cards, refunds and invoices.
The counterGrowth
Sessions, cash in and out, payments, refunds and invoices on a register in the garage menu and the Sell tab of the staff app.
Put it on the job cardGrowth
A customer buying while they wait can have the items added to their job card: one invoice.
DepositsGrowth
Take an advance on the job card; it pays the invoice when the invoice is confirmed.
Tap to payGrowth
Card terminals pay the job card's invoice from the staff app.
Bring them back
Customers, reminders and campaigns
Enquiries, follow-ups on estimates, service reminders by date and km, and campaigns that count who booked.
EnquiriesGrowth
From walk-ins, phone, your website form, WhatsApp, referrals and campaigns; book an appointment or open the job card from them.
Estimate follow-upsGrowth
Work waiting for approval and work declined are followed up after the days you set, with a call reminder for the advisor.
Service reminders by date and kmGrowth
The next service is planned at delivery; due by the date or the day the km is reached at the car's own average.
CampaignsGrowth
Pick customers by brand, model, fuel, last visit, odometer or services had; count sent, clicked and booked; unsubscribe respected.
Retention reportsGrowth
Active, at risk and lapsed customers; due against came back.
Money that comes back every month
Contracts, packs, memberships, fleet, insurance
Annual maintenance contracts, prepaid packs, wash clubs, fleet accounts and insurance claims, all charged from the job card.
Annual maintenance contractsBusiness
Included services and parts with limits, invoiced upfront or monthly, renewal reminders.
Service packsBusiness
Prepaid items used from the job card, the balance going down, expiry dates.
Memberships and wash clubsBusiness
A monthly fee invoiced each month, a discount on labour or parts, free items each month.
Fleet accountsBusiness
Credit limit, approvers, PO numbers, one consolidated invoice a month or one per job card.
Insurance claimsBusiness
Insurer, policy, surveyor visit, approved amount, excess and depreciation; two invoices: the insurer's share and the customer's.
Plans on the job pageBusiness
Customers see their packs, memberships and contracts: what is included, used and left.
Built for the whole group
Branches, franchise, connections, sign-in
Each branch keeps its own job cards and staff; head office sees all of them.
Head office scorecardsEnterprise
Per branch per month: job cards, revenue (labour / parts), average repair order, hours worked, labour efficiency, comeback and approval rates; compare branches for any dates.
Parts between branchesEnterprise
Request, approve, ship and receive, with lots and serials; resold between the branches or moved at cost.
A car to another branchEnterprise
Send the car to your body shop branch: its own job card there, the bill charged back to the first job card.
Franchise royaltiesEnterprise
Royalty % of labour, parts or both, a minimum monthly fee and a marketing fund; monthly statements and invoices.
Connect your systemsEnterprise
Appointments and enquiries come in from your website or call centre; job card events go out to your systems, signed.
Single sign-onEnterprise
Staff sign in with Microsoft, Google or another OpenID Connect provider, on the web and in the app.
Roles and branchesStarter
Technician, service advisor, workshop manager and administrator; each branch keeps its own job cards, and each person sees their own branches.
Works in the basement bay
The staff app, with or without signal
Phones and tablets for advisors and technicians. The steps done at the car keep working without signal and are sent, in order, when it comes back.
At the carStarter
Find the car by plate or scan the VIN barcode, check in with photos and the damage map, take the signature.
In the bayStarter
My Tasks with timers, readings, work photos, holds, inspection answers, parts scanned.
Without signalStarter
Timers, readings, photos, damage, holds, inspections, parts, new vehicles and job cards, check-in, appointments and enquiries are kept on the phone and sent when the signal is back.
TabletsStarter
Two columns: the list and the job side by side.
Storage that pays
Storage charges
When you switch it on for a branch (it is off until you do): a car left after the work is done, or brought in only to be stored, is charged by the night, and the customer is told before charges start.
Storage after workStarter
Free days after the car is ready (3 by default, counted by the night), then a daily rate, or the rate for the vehicle's category, up to a maximum if you set one.
The customer is toldStarter
A message the day before free storage ends, with the daily rate, and another when charges start. Their job page shows it growing.
Waived, with a reasonStarter
When the delay was the shop's, a workshop manager waives storage or takes days off; the reason is recorded on the job card.
Storage job cardsStarter
A car brought in only to be stored: checked in with the usual photos, readings and signature, shown as “Stored”, charged by the day or by the month.
Billed at pickup or every monthStarter
One bill at pickup, or an invoice at the end of every full month; an advance taken at check-in pays them. An agreed end date, with a reminder before it.
On the job page and in the appStarter
Free until, the rate, the maximum, the next bill and what is charged so far, for the customer on their link and for staff on the phone.
Off until you switch it onStarter
Each branch turns storage after work and storage job cards on separately. While they are off, nothing is added and no message goes.
7SMG042 Ready 12 Sep · waiting for pickup
FreeCharged6 nights
- Free until
- 15 Sep
- Per night
- ₹250
- Maximum
- ₹5,000
- So far
- ₹750
Told on 14 Sep: “Free storage ends tomorrow, then ₹250 a night.”
Plan tags show the first plan with each feature; every higher plan includes it. Compare the plans.
The complete list
Every feature. All 61.
All 61 features of SmartMy Garage, area by area, each in a sentence, with the first plan that has it.
- 01Vehicles
- 02Job card
- 03Check-in
- 04Readings and vehicle movements
- 05Estimate, approval and work
- 06Invoice, payment and delivery
- 07Counter sales
- 08Rework and warranty
- 09Customer job page and messages
- 10Staff app
- 11Workshop
- 12Parts and stock
- 13Customers: enquiries, reminders, campaigns
- 14Contracts
- 15Chain
- 16More in the product
Vehicles
2 features
Customer vehicles with owner, plate, VIN, brand and model, year, fuel type, km or miles, and their visit historyStarter
Keep every customer vehicle with owner, plate, VIN, brand, model, year, fuel type, km or miles and its full visit history.
Found by plate or VIN typed with or without spaces and dashesStarter
Find a vehicle by plate or VIN however it is typed, with or without spaces and dashes.
Job card
2 features
Job card per visit: number per branch, kind (service, repair, body / paint, detailing, inspection), advisor, technician, bay, promised timeStarter
Open a job card per visit, numbered per branch, with its kind (service, repair, body and paint, detailing, inspection), advisor, technician, bay and promised time.
Board by stage with plate, customer, promised time, approval and alert badges; list and calendarStarter
See every car on a board by stage with plate, customer, promised time and approval and alert badges, or as a list and calendar.
Check-in
2 features
Check-in: odometer, fuel level or battery %, dashboard photo, walk-around photo set, belongings, test-drive consent, customer signatureStarter
Check a car in with odometer, fuel or battery level, a dashboard photo, walk-around photos, belongings, test-drive consent and the customer's signature.
Damage already on the car, by panel and kind, with a photoStarter
Record damage already on the car by panel and kind, with a photo, so there is no argument at delivery.
Readings and vehicle movements
4 features
Readings and photos never edited; an odometer going backwards needs a note and is flaggedStarter
Readings and photos cannot be edited; an odometer going backwards needs a note and is flagged.
Vehicle out and back (test drive, outside work, pickup, drop) with readings and photos both waysStarter
Every time a car leaves and comes back (test drive, outside work, pickup, drop) is recorded with readings and photos both ways.
Alerts: test drive over the allowed km, fuel or battery drop, not back in time, no consentStarter
You are alerted when a test drive goes over the allowed km, fuel or battery drops, a car is not back on time or there was no consent.
Timeline of every reading: km driven and fuel used while the car was with the shopStarter
A timeline of every reading shows the km driven and fuel used while the car was with you.
Estimate, approval and work
6 features
Estimate lines priced and taxed; approved or declined line by line, with how, who and whenStarter
Estimate lines are priced and taxed, and the customer approves or declines each line, with how, who and when recorded.
Standing approval asked at check-in: ask each time, up to an amount, or fix everythingStarter
At check-in, ask how to handle extra work: ask each time, go ahead up to an amount, or fix everything.
Checks before in progress, ready and delivered; a manager can move anyway with a reasonStarter
Checks run before a job moves to in progress, ready and delivered; a manager can move it anyway with a reason.
Tasks per mechanic with Start / Pause / Done timers; My Tasks, Workload, Technician HoursStarter
Each mechanic starts, pauses and finishes tasks with a timer; see each person's tasks, workload and hours.
On hold by who it waits on (customer, supplier, insurance, us); parts the customer brings; Waiting Time reportStarter
Put a job on hold by who it waits on, the customer, a supplier, the insurer or you; record parts the customer brings; see waiting time.
Send back from quality check; more work added later on the same job cardStarter
Quality check can send a job back, and more work can be added later on the same job card.
Invoice, payment and delivery
5 features
Invoice from approved work, part invoices allowed; "deliver only when paid" settingStarter
Invoice the approved work, in parts if needed, and choose to deliver only once it is paid.
Delivery with reading, photos, belongings returned and signatureStarter
Hand the car back with a reading, photos, belongings returned and the customer's signature.
Storage charges when the branch switches them on: free days, daily rate, maximum, waiver; storage job cards by day or monthStarter
Charge storage after free days at a daily rate up to a maximum, with waivers, on storage job cards by day or month.
Advances (deposits) taken on a job card and used against its invoicesGrowth
Take an advance on a job card and use it against its invoices.
Card payment on a terminal, registered on the invoiceGrowth
Card payments taken on a terminal are recorded on the invoice.
Counter sales
3 features
Counter with registers, sessions, cash, refunds and invoices; items a waiting customer buys put on their job cardGrowth
Sell parts and accessories at a counter with registers, sessions, cash, refunds and invoices; what a waiting customer buys can go on their job card.
Counter sales and job card parts taken out of stockBusiness
Counter sales and parts used on job cards come out of stock.
Counter extras (SmartMy POS): discounts and receipt copies approved by a manager, price lists, pay later on account, cash limits, shift report, receipt printerGrowth
With SmartMy POS, the counter adds manager-approved discounts and receipt copies, price lists, pay later on account, cash limits, the shift report and a receipt printer.
Rework and warranty
2 features
"Came back" opens a linked rework job card; workmanship warranty by days and km; free within warranty, manager can bill anywayStarter
A car that comes back opens a linked rework job; workmanship warranty by days and km keeps it free, and a manager can still bill.
Root cause before delivery; comeback and send-back reports per technicianStarter
Record the root cause before delivery, and see comebacks and send-backs per technician.
Customer job page and messages
4 features
Job page by a private link, no login: status, estimate, photos, damage, readings, invoicesStarter
Customers follow their job on a private page without a login: status, estimate, photos, damage, readings and invoices.
Approve or decline each line on the page with a typed signature; Pay now onlineStarter
Customers approve or decline each estimate line on the page with a typed signature, and pay online.
Messages to the customer: checked in, estimate ready, extra work found, ready, delivered, payment received (channel by tier)Starter
Customers hear when the car is checked in, the estimate is ready, extra work is found, it is ready, delivered and paid; the channels depend on the plan.
Packs, memberships and AMCs shown on the customer's pageBusiness
Customers see their service packs, memberships and AMCs on their page.
Staff app
2 features
Staff app on phones and tablets: check-in with camera and damage on a car outline, VIN barcode scan, estimate, tasks, vehicle out / back, invoice, deliveryStarter
Staff check cars in with the camera and mark damage on a car outline, scan the VIN, build estimates, run tasks, move cars, invoice and deliver from the app.
Work kept on the phone without signal and sent in order: timers, readings, photos, damage, holds, check-in, new job cardStarter
Work done without signal stays on the phone and is sent in order later: timers, readings, photos, damage, holds, check-ins and new job cards.
Workshop
6 features
Inspection checklists with pass / attention / fail, measurements with limits and photos; recommended work in one click; on the customer's pageGrowth
Inspect with checklists marked pass, attention or fail, with measurements against limits and photos; turn findings into recommended work in one click and show them to the customer.
Work declined last time shown on the next visit: propose again or not neededGrowth
Work the customer declined last time comes up on the next visit to propose again or mark as not needed.
Appointments with a bay calendar, opening hours, daily capacity, double booking warned or refused, reminders, no-showsGrowth
Book appointments on a bay calendar with opening hours and daily capacity, double bookings warned or refused, reminders and no-shows tracked.
"Book a visit" from the job page, and a public booking page per branch for new customersGrowth
Customers book their next visit from the job page, and new customers book on each branch's public booking page.
Floor TV board by a private link: plates, technician, promised time, overdue in redGrowth
A TV on the shop floor shows plates, technicians and promised times, with overdue jobs in red.
Reports: inspection results, appointments and no-shows, bay utilisationGrowth
Inspection results, appointments and no-shows, and how busy each bay is.
Parts and stock
5 features
Parts and consumables used per job card by scan, returns with a reason, shop supplies chargeGrowth
Scan parts and consumables used on each job card, return them with a reason, and add a shop supplies charge.
Job cost and margin: labour from the timers at the employee's cost, parts at costGrowth
See each job's cost and margin, with labour from the timers at the employee's cost and parts at cost.
Stock per branch and per service van, lots and serial numbers, van refillsBusiness
Keep stock per branch and per service van, with lots, serial numbers and van refills.
Order Parts for a job (the job waits on the supplier), reorder rules, supplier billsBusiness
Order parts for a job (it waits on the supplier), set reorder rules and record supplier bills.
Supplier warranty claims: part sent back, credit note or replacementBusiness
Send a faulty part back to the supplier and get a credit note or a replacement.
Customers: enquiries, reminders, campaigns
5 features
Enquiries from walk-in, phone or a website form, turned into an appointment or a job cardGrowth
Take enquiries from walk-ins, calls or a website form and turn them into an appointment or a job card.
Follow-ups on estimates waiting or declinedGrowth
Follow up estimates that are waiting or were declined.
Service reminders by date and by km, with a booking linkGrowth
Remind customers when service is due by date or km, with a link to book.
Campaigns to a segment (brand, model, last visit, services had), scheduled, with unsubscribe and sent / clicked / booked countsGrowth
Send campaigns to customers by brand, model, last visit or services had, scheduled, with unsubscribe and counts of sent, clicked and booked.
Customer retention, due vs came back, enquiries by source reportsGrowth
Retention, due against came back, and enquiries by source.
Contracts
4 features
AMC for vehicles with included services and parts, invoiced upfront or monthly, renewal reminderBusiness
Sell vehicle AMCs with included services and parts, invoiced upfront or monthly, with a renewal reminder.
Prepaid service packs used from the job card; memberships with a monthly fee, discounts and free itemsBusiness
Sell prepaid service packs used from the job card, and memberships with a monthly fee, discounts and free items.
Fleet accounts: credit limit, approvers, PO number, one invoice a monthBusiness
Fleet customers get a credit limit, approvers, PO numbers and one invoice a month.
Insurance claims: surveyor, approved amount, excess and depreciation, separate invoices for the insurer and the customerBusiness
Handle insurance jobs with the surveyor, approved amount, excess and depreciation, and separate invoices for the insurer and the customer.
Chain
5 features
Head office: branch scorecards, compare branches, trends, a read-only head office roleEnterprise
Head office sees branch scorecards, compares branches and trends, with a read-only head office role.
Parts between branches (request, approve, ship, receive) and a vehicle sent to another branch's workshop with charge-backEnterprise
Branches request, approve, ship and receive parts from each other, and send a car to another branch's workshop with a charge-back.
Franchise agreements and monthly royalty statements from the franchisees' invoices and counter salesEnterprise
Keep franchise agreements and make monthly royalty statements from the franchisees' invoices and counter sales.
Connections to other systems: keys per branch, appointments and enquiries created from outside, signed notifications of job card eventsEnterprise
Connect your other systems with keys per branch: appointments and enquiries come in from outside, and job card events go out as signed notifications.
Single sign-on on the web and in the staff appEnterprise
Staff sign in with Microsoft, Google or another OpenID Connect account on the web and in the staff app.
More in the product
4 features
Employees sell at a shared counter under their own name after a PINGrowth
Staff share a counter and sell under their own name after entering a PIN.
Counter authorisations approved through approval chains (several levels)Growth
Counter discounts and other authorisations can need approval from several people in turn.
Parts requests between branches approved through the supplying branch's approval chain (several levels)Enterprise
A parts request between branches goes through the supplying branch's approvers.
Staff chatStarter
Your team chats inside SmartMy, one to one or in groups.
The tag shows the first plan with each feature; every higher plan includes it. Compare the plans side by side.
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Thirty minutes, on a video call or at your workshop. Bring your messiest job card; we'll run it through.
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