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Customer experience
They followtheir car.
A private link to their job: status in plain words, photos, the estimate to approve line by line, the inspection, the invoice and Pay now. No app, no login. A message at every step.
WhatsApp · Your GarageHi Alex, the estimate for 8GTR998 is ready. Photos and prices: tap to see and approve.
Your Garage · Job page
Waiting for your approval
8GTR998 Promised today 17:30
- Front brake pads, setFound at inspection · photo₹3,450
- Brake fluid changeDark: change due₹1,280
- Wiper blades, pairStreaking₹780
Approved, incl. taxes₹4,730
Signed Alex R.
Messages
Ping. Ping. Ping.
WhatsApp first, then SMS, then email: if one cannot send, the next one does. Each with the job page link. On or off, and which channels, per branch.
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01
Checked in
With the link: photos and readings from the counter.
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02
Estimate ready
Approve or decline each line.
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03
Extra work found
A photo of the problem, waiting for a yes.
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04
Ready for pickup
With the invoice and Pay now.
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05
Delivered
The invoice, and later the payment received.
Also: waiting on you (a colour to confirm, a part you bring), part payments with what is left, came back, appointment booked, moved and reminded, inspection ready, service due by date or km, and, when you charge for storage, free storage ending tomorrow and storage charges started.
The job page
What they see.
Status in plain words
Where the car is, the promised time, and what it is waiting on.
Photos and damage
Check-in, work and delivery photos, the damage marked, the readings and the km driven while with you.
Estimate
Prices with taxes; approve or decline each line or all, with their name and a typed signature.
Inspection
Lights, measurements, notes and photos, and the recommended work in the estimate.
Invoice and Pay now
Paid online through your branch's payment provider; part payments say what is left.
Book a visit
For one of their vehicles, inside your opening hours; full days refused.
Storage
When you charge for it: free until, the rate, the maximum, what is charged so far; “Stored” for a car kept with you, with the next bill and the agreed end.
Private by design
Their link. Their car only.
The link opens that job card and nothing else. It ends 30 days after delivery by default, and you can turn it off or replace it at any time.
- One job card per link. A wrong or old link shows the same “not found” page.
- Packs and memberships. On the Business plan, what is included, used and left.
- Unsubscribe respected. Campaigns carry an unsubscribe link; job messages follow your settings.
FAQ
Questions, answered
What does the customer see?
Their car's status in plain words, the promised time, the estimate with prices, photos from check-in, the work and delivery, the inspection, invoices and a Pay now button.
Can they approve only part of the estimate?
Yes, line by line or all at once, with their name and a typed signature.
How long does the link work?
Until 30 days after delivery by default (you can change it). You can turn a link off or replace it at any time.
Which channel do messages go by?
WhatsApp first, then SMS, then email: if one cannot send, the next one does. You choose the channels and which messages go, per branch.
Will my customer see storage charges coming?
Yes, if you have switched storage on: their job page shows the free days, the date charges start, the rate and the maximum, and a message goes the day before and when charges start.
Book a demo
Ready to start it up?
Thirty minutes, on a video call or at your workshop. Bring your messiest job card; we'll run it through.
Rather write? Contact page