Staff app
The staff app for phones and tablets
The SmartMy Garage app puts the job card in your team's hands at the car. Check in with the camera, mark damage on a car outline, scan the VIN, run tasks with timers, invoice and deliver. It runs on Android and iPhone, phones and tablets.
PlansEvery plan
Built and in testing, not in the app stores yet.
The problem it solves
- Advisors walk back to a desktop to type what they saw at the car.
- Mechanics never start their timers because the computer is across the workshop.
- Check-in photos sit on personal phones and never reach the job card.
How it works
- 01
Sign in with the same login as on the web. Advisors open on Job Cards, technicians on My Tasks.
- 02
Find the car by plate or VIN, or tap Scan VIN and point the camera at the barcode. New car and owner are added on the spot.
- 03
Check in step by step: reading, photos, damage tapped on a car outline, belongings and details, then the customer's finger signature.
- 04
Build the estimate, record the customer's decision, and let technicians start, pause and finish their tasks.
- 05
Take the car out and back, put it on hold, move it, send it back from quality check.
- 06
Invoice, take payment or tap to pay, and deliver with reading, photos and signature.
Everything it does
The Menu (by role and plan)
- Workshop: Jobs > Board (Job Cards for advisors) and Tasks and Inspections > My Tasks
- Appointments (Growth), with Book a visit
- Customers > Enquiries (Growth), with New enquiry and services due soon
- Parts > Stock > Service Vans (Scale, advisors): van refills and supplier claims
- Parts > Stock > Transfers Between Branches (Enterprise, advisors): Ask for parts
- Counter > Counter Sales (Growth, cashiers): sell, orders and session
- The + in the header is the screen's create action
On a job card
- Board chips: Board, Mine, Waiting, Ready, Closed; badges Urgent, Alert, Out, On hold, Waiting on customer, Approval, Late, Rework, Stored
- Buttons: Check in, Vehicle out and back, Move, Hold and Resume, Invoice, Payment, Tap to pay. Also Deliver, Send back, Damage, Came back, Bill anyway, Cancel, PDF
- Sections: estimate, tasks, parts, photos by step, readings with Driven while with us, damage, invoices. With your plan: inspection, declined last time, contracts, insurance claim, storage, deposits, counter items, card payments, other branches
- Call the customer and Vehicle history
- An advisor can time a mechanic who has no login
- VIN by barcode; number plates are typed, not read by the camera
Phones, tablets and sign-in
- Phones and tablets; on a tablet lists and details sit side by side
- Same login and roles as the web; other branches' job cards, vehicles and tasks are refused
- Enterprise: Sign in with your company account (Microsoft, Google or another OpenID Connect provider)
- Inbox for messages to you, and My approvals for anything waiting for you in SmartMy
- Phone notifications once the push service is set up for your organisation's app
Who uses it
Where you use it
- The SmartMy Garage app on Android and iPhone, phones and tablets (built and in testing, not in the app stores yet)
- Not in the app: head office reports, franchise, contract and campaign set-up, settings; these stay on the web
- Not in the app: staff chat; use Chat on the web
- Not for customers: customers use the job page in the browser
What you control
Settings
- Server address at first sign-in
- Keep me signed in: on
- What each person sees follows their role and the branch's plan
Messages and alerts
- Vehicle Movement Alert, Customer Decided Online, Online Booking Request (Growth), Enquiry Assigned (Growth): phone notification, in the app, else email
FAQ
Questions, answered.
Can I download it today?
Not from the app stores yet. The app is built and in testing; we tell you when it is in Google Play and the App Store.
Does each mechanic need a login?
No. An advisor can start and stop the timer for a mechanic without a login. Mechanics without an account are not counted in your staff accounts.
Does it read number plates with the camera?
No. The camera scans the VIN barcode; plates are typed, with or without spaces and dashes.
Can a technician see other branches' cars?
No. The app shows only the branches the person is allowed in.
Does it work in a basement with no signal?
Yes, for most workshop steps. See Work without signal for what is kept on the phone and what needs signal.
Related
Related features.
Work without signal, sent in order when back onlineEvery plan
Workshops, basements and car parks often have no signal. The staff app keeps your work on the phone, in the order you did it and with the time you did it. It sends it when the signal is back. Nothing is lost when the office refuses a step.
Check-in with odometer, fuel or battery, photos, belongings, consent and signatureEvery plan
Record how each car arrived before anyone touches it. Take the odometer, the fuel or battery level, a dashboard photo and the walk-around photos your branch asks for. Note what was left inside, test drive consent and what to do about work found, and get the customer's signature.
Damage already on the car, marked by panel with a photoEvery plan
Mark every scratch, dent and chip the car arrives with, by panel and kind, with a note and a photo. Do it before the customer signs the check-in. Damage found later is kept apart, so there is no argument at delivery.
Tasks per mechanic with Start, Pause and Done timersEvery plan
Each approved service becomes a task for a technician, planned from its standard hours. Technicians press Start, Pause and Done on the web or their phone, one timer at a time. You see each person's tasks, the workload and the hours worked against the hours planned.
Card payment on a terminalFrom Growth
Charge a job card's invoice on your card machine from the staff app. The amount goes to the terminal and the customer taps or inserts the card. An approved payment is registered on the invoice by itself, even if the app was closed.
Single sign-on on the web and in the staff appEnterprise only
Garage staff sign in with their company account, from Microsoft, Google or another OpenID Connect provider, on the web and in the SmartMy Garage app. An administrator adds the provider, people are matched to their users, and an Entity can close password sign-in for its staff.
Want to see it on your own job cards? Book a demo and we walk you through it with your workshop's work.