Tickets as a PDF and on the phone
After paying, the buyer sees the tickets with their QR codes and gets a link to them by message. They can save each one as a PDF. Signed-in buyers find every order under My tickets, and the app keeps the tickets on the phone for when there is no signal.
PLANSEvery plan
The problem it solves
- Buyers lose the email with the ticket and call the office on the day.
- Printed tickets are made by hand, one by one, from a spreadsheet.
- The phone has no signal at the gate, and the ticket page will not load.
How it works
- When the order is paid, or a free order is made, the page shows the tickets at once.
- The buyer is sent Tickets of a Paid Order with the link to that page. It goes in the app inbox for buyers with a login and by the first of WhatsApp, SMS or email that reaches them.
- On the page each ticket shows its QR, type, seat, name and state, with PDF under it. Download all (PDF) gives one page per ticket. A paid order has Receipt (PDF).
- Signed-in buyers find all their orders under My tickets: Upcoming, Over, Cancelled, Refunded or New date, and the tickets given to them.
- In the SmartMy Events app, My Tickets lists the tickets by session; a tap shows one full screen with its QR, also without signal.
Everything it does
The tickets page
- Reached by the link in the message, with no login needed; the link is the key
- QR, ticket type, seat, attendee name and state for each ticket
- PDF per ticket, Download all (PDF), and Receipt (PDF) for a paid order (titled Tax Invoice when there is tax)
- The add-ons bought, with their state: to collect, collected or given back
- Cancel tickets and Transfer where your terms allow (Growth)
The PDF ticket
- One page per ticket, on your Entity's report layout
- The event, the session, the time the gates open and the venue
- Ticket type, VIP for a complimentary ticket, seat, name, ticket number and order
- The QR, with the line that it admits one person, once
- A free ticket prints Registration only: this is not an entry pass, and no QR
- A cancelled or refunded ticket prints CANCELLED or REFUNDED: not valid for entry
In the app
- Upcoming and Past, by session; swipe from one ticket to the next
- Tickets kept on the phone and shown without signal, with a note that says so
- An order still waiting for payment is offered again at the top
- Cancel tickets and Give to someone need signal
For the office
- Print Tickets on the order: the PDFs, one page each
- Receipt on a paid order
- Buyer's Page opens the page the buyer sees, to help someone who lost the link
Who uses it
BuyerShows the QR on the phone or on paper, saves PDFs, and finds the tickets again from the link or My tickets.
Counter sellerPrints the tickets and the receipt for a buyer at the counter.
Event organiserOpens the buyer's page or reprints the tickets when a buyer calls.
Where you use it
- Web: the tickets page from the link, and My tickets for signed-in buyers
- The SmartMy Events app: My Tickets (built and in testing, not in the app stores yet)
- Web back office: Print Tickets, Receipt and Buyer's Page on the order
- Not built: tickets in a phone wallet such as Apple Wallet or Google Wallet
What you control
Settings
- The look of the PDF follows your Entity's report layout and logo
- WhatsApp and SMS need your organisation's messaging set-up; email works with the normal email set-up
Notifications
- Tickets of a Paid Order: to the buyer when an order is paid or a free order is made, with the link to the tickets. It goes in the app and by the first of WhatsApp, SMS or email. It goes out at once and only a channel can be switched off
- Ticket Transferred to You: to the person a ticket is given to (Growth)
Questions
Does the buyer need an account?
No. Public buyers give a name, mobile and email and get their tickets as a link. Buyers with a login also see them under My tickets.What if the message never arrives?
The tickets show on the screen right after payment. The office can open Buyer's Page on the order to give the buyer the link again, or print the tickets.Do the tickets work without signal at the gate?
In the app, yes: the tickets are kept on the phone. A PDF or a printout works too. The gate itself also keeps working without signal.Why does a free ticket have no QR code?
A free ticket is a registration, not an entry pass. Give a complimentary ticket (Scale) when a guest should come in free.Related features
AT THE GATEQR tickets checked in at the gateEvery paid or complimentary ticket carries a QR code. Gate staff scan it with a phone; the screen turns green with the name and seat, or red with the reason. Each ticket lets one person in, once.SELLINGPublic event pages, order form and My ticketsYour events get their own pages. There is a list with search, a page per event with its sessions and prices, an order form, and a tickets page for each order. Signed-in buyers also find every order under My tickets.PHONE APPSThe SmartMy Events app for buyers and staffOne app for both sides. Buyers find events, buy with the seat map and keep their tickets on the phone. Staff check tickets in, sell at the counter, hand over add-ons, give complimentary tickets and decide stall applications, each as their role allows.MESSAGESTickets, reminders and session changes sent to buyersBuyers get their tickets the moment they pay. They get a reminder the day before and on the day with the time the gates open. They get a message when a session moves or is cancelled. Messages go in the app and by WhatsApp, SMS or email.SELLINGNumbered receipts and one accounting entry per orderEvery paid order gets a numbered receipt, titled Tax Invoice when it carries tax. It is posted to your books once, with the payment set against it. Ticket income, discount, booking fee and tax each go on their own line.FANS AND SEATINGTicket transfers to someone elseWhen a buyer cannot come, they pass the ticket to someone else from their tickets page or the app. The ticket gets a new QR code, the old one stops working at the gate, and the new holder gets a link.
See your next event on it.
Tell us what you are running, how many people come and how you sell today. We will set up the event with you on SmartMy Events.