The SmartMy Events app for buyers and staff
One app for both sides. Buyers find events, buy with the seat map and keep their tickets on the phone. Staff check tickets in, sell at the counter, hand over add-ons, give complimentary tickets and decide stall applications, each as their role allows.
PLANSEvery plan
Built and in testing, not in the app stores yet.
The problem it solves
- Parents want their tickets on the phone, not in an email they cannot find.
- Staff juggle a scanner app, a counter spreadsheet and WhatsApp groups on the day.
- Organisers have to go to a computer to check sales or approve a stall.
How it works
- Sign in with your organisation's address, login and password, or a passkey. The app opens where your role starts: organisers on Events, gate staff on Gate, sellers on Counter, buyers on My Tickets.
- The Menu holds the same areas as the web: Events, Check-ins > Gate and Counter > Sell at the Counter. Offline, Buy Tickets and My Tickets are on the phone only. You see only what your role and plan allow.
- Buyers browse their organisation's events, choose tickets or seats, apply a promo code and add-ons, accept the terms and pay in the phone's browser. The tickets appear by themselves.
- Staff pick the event and session under Events. One event with one session to come is picked at once.
- Under each event, organisers find Complimentary tickets, Figures and Stalls; those who hand over add-ons find Hand over add-ons.
Everything it does
For buyers
- Events: search and buy, with Choose seats on the map or Best available on Growth
- Pay in the browser; the order shows the time left to pay
- My Tickets: Upcoming and Past, full-screen QR, kept on the phone and shown without signal
- Cancel tickets and Give to someone, where the event allows (Growth; needs signal)
- Tell me when tickets are free, and the place on the waiting list (Growth)
- The app needs a login; public buyers use the web pages
For staff
- Gate: scanner, Find a ticket, check-in by hand, Coming in and Going out, the count
- Offline: what waits to be sent, the lists on the phone, Download, Refresh, Send now and Remove
- Counter (Growth): Sell, Today and Close the day
- Hand over add-ons (Growth): scan a ticket or type a number; needs signal
- Complimentary tickets (Scale) and Figures, for organisers
- Stalls (Scale): To decide, Approve or Decline with a reason
- My approvals: what waits for you in any product
On the phone
- Phones and tablets, Android and iOS
- What is kept on the phone (tickets, gate lists, waiting scans) is kept per server, database and user
- Push messages are built in and not switched on yet; messages arrive in the inbox, by email, WhatsApp or SMS
- Parts of a plan you do not have are hidden
Who uses it
Buyer (parent, student, staff, alumnus)Buys, carries and manages their tickets.
Gate staffScans and checks in by hand.
Counter sellerSells, hands over add-ons and closes the day.
Event organiser or managerWatches the figures and count, gives complimentary tickets and decides stalls.
Where you use it
- The SmartMy Events app on Android and iOS, phone and tablet (built and in testing, not in the app stores yet)
- Not in the app: setting up events, refunds and reports; these are on the web
- Not in the app: stalls beyond deciding applications
What you control
Settings
- Nothing to set in the app; what each person sees follows their role on each event and your plan
Notifications
- Buyers' messages (tickets, reminders, changes) arrive in the app's inbox
- App push is built in and comes on once the apps are in the stores
Questions
Is the app in the Play Store?
Not yet. It is built and in testing, not in the app stores yet.Can a parent without a login use the app?
No. The app needs a login. Anyone can buy on the web pages with a name, mobile and email.Do tickets show without signal?
Yes. The tickets are kept on the phone and shown with a note that there is no signal. Cancelling and giving a ticket away need signal.Is the app the same for staff and buyers?
Yes, one app. What you see depends on your role on each event. Gate volunteers can use the separate Gate app, which has the gate only.Related features
PHONE APPSThe Gate app for gate volunteers, working without signalSmartMy Events Gate is the gate alone, for phones you hand to volunteers: scan, find a ticket, check in by hand and see the count. It keeps scanning when the signal drops and sends the scans when it is back. Nothing else is in it.AT THE GATETickets as a PDF and on the phoneAfter paying, the buyer sees the tickets with their QR codes and gets a link to them by message. They can save each one as a PDF. Signed-in buyers find every order under My tickets, and the app keeps the tickets on the phone for when there is no signal.AT THE GATEQR tickets checked in at the gateEvery paid or complimentary ticket carries a QR code. Gate staff scan it with a phone; the screen turns green with the name and seat, or red with the reason. Each ticket lets one person in, once.SELLINGCounter sales at the venue and the day's closingSell tickets at the venue or the school office, by cash, UPI or card, from the same count as the website. At the end of the day each seller declares what they took, any difference is explained, and a manager confirms.SELLINGStalls booked by vendors, with approvalVendors apply for a stall on the event page without a login. Your organisers approve or decline, the vendor pays online or at the counter, and their staff get passes for each session.SELLINGPublic event pages, order form and My ticketsYour events get their own pages. There is a list with search, a page per event with its sessions and prices, an order form, and a tickets page for each order. Signed-in buyers also find every order under My tickets.
See your next event on it.
Tell us what you are running, how many people come and how you sell today. We will set up the event with you on SmartMy Events.