"Not riding" for a day or one leg
A parent, the rider or the transport office says a rider will not ride on a day, for one leg or both. The run's rider list changes at once, and the office, the people you name and the driver are told.
PLANSEvery plan
Why it matters
The driver waits five minutes for a child who is not coming, because the parent told the class teacher and it never reached the transport desk. A parent, the rider or the office marks a day or a leg as not riding, the run's list changes at once, and the driver is told. Everyone can see who cancelled and when.
The problem it solves
- The driver waits five minutes at a stop for a child who is not coming.
- A parent collects the child at 1 pm, and the evening bus still counts her as missed.
- The parent told the class teacher, and the message never reached the transport desk.
- Nobody can say who cancelled a ride, or when.
How it works
- The parent, the rider or the office picks the date, today or later.
- They choose why: Not Travelling, Parent Drops (no pickup), Parent Picks Up (no drop) or Other, and add a note if it helps.
- They choose the leg: Pickup and Drop, Pickup or Drop. Parent Drops and Parent Picks Up set the leg by themselves.
- On that day's planned runs the rider shows as Not Riding, with the reason, so the driver does not wait. A day not yet planned is applied when its run is made.
- The transport office, the people in Also Tell About Not Riding and the driver and helper are told at once. Nobody needs to approve it.
- If plans change, Rides as usual takes it back: the rider is expected again and the same people are told.
Everything it does
Saying not riding
- Date: today or later; past days are refused
- Reason: Not Travelling (the default), Parent Drops (no pickup), Parent Picks Up (no drop), Other
- Leg: Pickup and Drop, Pickup or Drop; a leg the rider does not use is refused
- A note, such as grandfather picks up
- One day at a time; the same day and leg again updates the reason and note
- Set By shows who recorded it: the office, the rider or a parent
What changes
- Planned runs of that day: the rider becomes Not Riding with the reason as the note
- Not counted as expected, so not marked Missed when the run ends
- A run already running is not changed; phone the office as well
- Taking it back makes the rider Expected again on the planned runs
Who may do it
- The rider
- Everyone listed under Told About This Rider: parents, guardians, others
- The transport office, for any rider
Who uses it
Parent or guardianSays the child will not ride, or that they drop or collect the child themselves.
RiderSays they will not ride on a day, for one leg or both.
Transport officeRecords it after a call, and is told whenever a rider will not ride.
Driver or helperIs told, and sees the rider as Not Riding on the run.
School admin or other named staffIs told, when named in Also Tell About Not Riding.
Where you use it
- Web: the rider's Not Riding tab, for the transport office
- Rider and parent web page: Tell the School and Rides as usual on My transport, from Growth
- The SmartMy Transit Rider app: Tell the office and Riding again (built and in testing, not in the app stores yet)
- With SmartMy Campus, from Growth: the Transport page of the Campus app
- The SmartMy Transit Crew app shows the reason on the run's rider list
What you control
Settings
- Also Tell About Not Riding on the Entity: back-office users told besides the office and the crew, for example the school admin. Empty to start with
Notifications
- Rider Not Riding: to the transport office, the people in Also Tell About Not Riding, and the day's driver and helper
- Rider Riding Again: to the same people when it is taken back
- Both go out at once, in the app and by email; phone notifications follow once the phone apps are in use
- A person can switch off a channel, such as email, never the event; in-app notices always arrive
Works with
SmartMy CampusParents of student riders can tell the office from the Transport page of the Campus app, from Growth.
Questions
Does the office have to approve it?
No. It applies at once and the office is told. The office sees who set each day under Set By.Can a parent mark a whole week?
One day at a time. For a week away, send it for each day.What if the bus has already left?
A run that is already running does not change. The driver is told, but may not read it in time, so phone the transport office as well.Our parents call the office today. Does that still work?
Yes. The office records it on the rider's Not Riding tab, and the same people are told. On Starter that is the way, until your parents use the Rider app.Is the school admin told?
Yes, if you name them in Also Tell About Not Riding on the Entity. Any back-office user can be named.Related features
STOPS, ROUTES, RIDERSRiders with their route, stop and daysEach rider has their service (pickup, drop or both), the route and stop for each leg, and the days they ride. You choose who is told about each rider, the rider, a parent or a guardian, topic by topic.DAILY RUNSDaily runs planned by themselvesEvery route gets its run for today and the coming days by itself: vehicle, crew, stops, times and that day's riders. The driver starts it, each stop records the delay, and the run ends or is cancelled.WEB PAGES FOR RIDERS AND PARENTSThe My transport web pageA web page for riders and parents, with no app to install. It shows today's rides with the planned and expected time at the stop and the rider's state. "Tell the school" says the rider is not riding. To watch the bus move, parents use the Rider app.PHONE APPSThe Rider app for riders and parentsSmartMy Transit Rider shows riders and parents today's rides, the stop time, the rider's state and past rides. They can also say "not riding". From Growth the bus moves on a map with the expected time at your stop.MESSAGES TO RIDERS AND PARENTSParents told when the bus starts, nears the stop and the child boardsRiders and parents hear when the run starts, when the bus is a few minutes away and when it reaches the stop. Then they hear when the rider boards, is dropped or misses the bus. Delays, a change of vehicle or driver and a cancelled run are told too, the moment they happen.WITH SMARTMY CAMPUSStudents as riders, with transport attendanceWith SmartMy Campus, a student becomes a rider from their own record, with class and admission number. In a school the parents are told, in a college the student and the parents. Transport attendance shows each student by class, day and leg, and parents see a Transport card on each child's page.
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