Booking fee passed to the buyer
Per event, choose who bears SmartMy's fee on each paid ticket: you, or the buyer as a booking fee on top of the price. With the booking fee you keep the full ticket price, and the fee shows as a line of its own everywhere.
PLANSEvery plan
The problem it solves
- The ticketing fee eats into a school's ticket income, and the treasurer has to explain the gap.
- A convenience fee appears only at the last step, and buyers feel cheated.
- The fee is mixed into the ticket income, so the accounts never show it apart.
How it works
- On the event's Accounting tab, set SmartMy's Fee is: Borne by Us (to start with), or Added to the Buyer's Total as a Booking Fee.
- With the booking fee, each paid ticket carries a fee equal to SmartMy's fee on that ticket, with the GST on it.
- The event page says that a booking fee is added to each paid ticket, and the order form shows it as its own line.
- The receipt and the accounting entry show the booking fee apart, on its own income account.
- Beside each price, You Get then shows the full ticket price.
Everything it does
How it is worked out
- Per paid ticket, on what the buyer pays for the ticket itself, after any promo code
- Equal to SmartMy's fee on that ticket with its GST
- Nothing on free tickets, complimentary tickets, add-ons, stalls or sponsors
Where it shows
- The event page: A booking fee is added to each paid ticket
- The order form and the order: a Booking fee line
- The receipt: a Booking fee line
- The Sales and Money reports: a booking fee column
Accounts and tax
- Booking Fee Income Account: empty means the ticket income account
- Tax on the Booking Fee: empty to start with; your own tax on top of it if your accountant says so
Refunds
- Not paid back when the buyer cancels within the refund terms
- Paid back in full when you cancel the event or the session
- SmartMy's fee is not given back to you when a ticket is cancelled or refunded
Who uses it
Event managerChooses per event whether the fee is borne by you or added as a booking fee.
AccountantChooses the booking fee's income account and any tax on it.
BuyerSees the booking fee before paying, on the event page and the order form.
Where you use it
- Web: the Accounting tab of the event; the Buyer Pays and You Get columns on the Ticket Types tab
- The event pages, the order form and the receipt
- The SmartMy Events app: the order total includes it (built and in testing, not in the app stores yet)
- Not for events on your own server: the booking fee exists only where SmartMy's fee is charged, on the SmartMy cloud
What you control
Settings
- SmartMy's Fee is: Borne by Us
- Booking Fee Income Account: empty (the ticket income account)
- Tax on the Booking Fee: empty
Questions
Can we charge our own convenience fee?
Not as a separate fee. The booking fee equals SmartMy's fee on each ticket. You can put your own charge into the ticket price.Is the buyer told before paying?
Yes. The event page says a booking fee is added, and the order form shows it as a line before the total.Does the buyer get the booking fee back?
Not when they cancel within your refund terms. When you cancel an event or a session, it is paid back in full.Is GST charged on the booking fee?
The fee includes SmartMy's GST on it. Whether your own tax is due on it is for your accountant; none is charged unless you set one.Related features
SELLINGPrepaid ticket balance for our feeOn the SmartMy cloud, SmartMy's fee on each paid ticket comes from a balance you top up. You see the fee beside every price, every fee taken in a statement, and you are warned before the balance runs low.SELLINGNumbered receipts and one accounting entry per orderEvery paid order gets a numbered receipt, titled Tax Invoice when it carries tax. It is posted to your books once, with the payment set against it. Ticket income, discount, booking fee and tax each go on their own line.SELLINGPromo codesHand out codes such as EARLY10 or STAFF200 for a percentage or an amount off. Each code can have dates, a number of uses, a limit per buyer and its ticket types. You see what each code gave.REPORTSSales, money and attendance reportsSee what sold, what was collected and who came, by event, session and ticket type. Each event also has a Figures tab with what is left, and organisers see only their own events.FANS AND SEATINGCancellations and refunds within your termsYou set the refund terms per event: not refundable, or refundable until some hours before the session, less a fee you keep. Buyers cancel by themselves within them; event managers can refund any time, to the original payment or by hand, from one Refunds list.
See your next event on it.
Tell us what you are running, how many people come and how you sell today. We will set up the event with you on SmartMy Events.