Subscribe and save: repeat orders
Buyers subscribe to products for a discount, and the order repeats every week, two weeks, month or two months. They get a reminder before each one and skip, change how often, pause or stop from their own page.
PLANSScale only
The problem it solves
- Regular buyers of coffee, pet food or supplements forget to reorder and buy elsewhere.
- You keep a list of monthly customers and call each one when it is time.
- A buyer going on holiday wants to skip one delivery, not cancel everything.
How it works
- Tick Subscribe and Save on a product and set its Subscription Discount (5 % to start with).
- In the Shop tab, choose the repeats you offer: every week, every 2 weeks, every month, every 2 months.
- On the product page the buyer picks Subscribe and how often. The discount applies to that line, on top of bulk prices and deals.
- The first order is placed now, and the buyer gets an email with the page to manage the subscription.
- Days before the next order the buyer is reminded and can skip it. On the day the repeat order is made with the same items, delivery and way to pay.
- Cash on delivery orders are confirmed at once. For other ways the buyer pays from the order page, or is charged automatically if they chose that.
Everything it does
Products and repeats
- Per product: Subscribe and Save, and Subscription Discount (%), 5 to start with
- Repeats offered: every week, every 2 weeks and every month are on; every 2 months is off
- Remind buyers this many days before each order: 2
- One subscription per repeat chosen at checkout
The buyer's page
- Opened from the email, or from Subscriptions on the account page
- Skip the next order, change how often, pause, start again or stop
- Shows the items, the next date and the last 12 orders
- A stopped subscription cannot start again; the buyer subscribes again on the site
Repeat orders
- Checked every hour; each due subscription makes one sales order and moves to its next date
- Same items and quantities, the same delivery method and the same way to pay
- A product no longer sold online is left out; with none left, the subscription pauses
In the back office
- Website > Shop > Orders > Subscriptions: number, buyer, how often, next order, orders, status
- Pause, Start Again, Stop; Website Managers can change items and quantities
- Each subscription lists its orders and payment status
Who uses it
Shop staffWatch the repeat orders and pack them like any order.
Website ManagerChooses the repeats offered, the reminder days and the products.
BuyerSubscribes, skips, changes how often, pauses or stops.
Where you use it
- Web: Website > Shop > Orders > Subscriptions; the product form; the editor's Shop tab
- On your website: the product page, the subscription page and the account page
- Not built: the buyer changing items or quantities themselves; your staff do it on the subscription
What you control
Settings
- Per product: Subscribe and Save off; Subscription Discount 5 %
- Repeats: every week on, every 2 weeks on, every month on, every 2 months off
- Remind days before each order: 2
Notifications
- Website Subscription Started: to the buyer, by email, with the page to manage it
- Website Subscription Reminder: to the buyer, by email, the set days before each order
- Website Subscription Order: to the buyer, by email, with the order page to pay when it is not cash on delivery
- Each person can switch off a channel, such as email, for themselves
Questions
Does the buyer have to pay by hand each time?
For cash on delivery the order is confirmed at once. For other ways the buyer pays from the order page, unless they set up automatic payment with a saved card or UPI AutoPay.Can a buyer skip one delivery?
Yes. Skip moves the next order on by one repeat. The reminder email before each order links to the same page.Is the discount added to deals and bulk prices?
Yes. The subscription discount is applied on top of the bulk price and any running deal for that line.Can I see all running subscriptions?
Yes. Website > Shop > Orders > Subscriptions lists them with the next order date, number of orders and status.Related features
BRANDS AND LARGER SHOPSAutomatic payments with a saved card or UPI AutoPayRepeat orders and membership renewals are charged by themselves to a saved card or UPI AutoPay, through your own Razorpay or Stripe account. The buyer is told the amount and the date before each charge, and failed charges are tried again.SELLING AND MEMBERSOnline shop on your websiteSell your products on your own website: a shop page, a page for each product, a cart and a checkout. Each order arrives as an ordinary sales order in your SmartMy records, with the payment, delivery and discount on it.SELLING AND MEMBERSVisitor accounts: orders, addresses and wishlistBuyers sign in on your website with a code sent to their email. One account page holds their orders, delivery addresses, wishlist and subscriptions, on any device. Guests can still buy without an account.BRANDS AND LARGER SHOPSSell in more currenciesShow prices and take payment in more currencies than your own. Each currency has its own price list, or your prices at today's rate, and visitors switch currency or get theirs by country.ACROSS SMARTMY WEBSITENotificationsSmartMy Website tells your team the moment a form entry, booking, order, return, review or question comes in. Buyers and visitors get their codes, bookings, orders and alerts by email.
See your business on a real design.
Tell us what you do and what the site needs to do: bring enquiries, take bookings, show your work or sell. We will start your site from the closest design with you.