Visitor accounts: orders, addresses and wishlist
Buyers sign in on your website with a code sent to their email. One account page holds their orders, delivery addresses, wishlist and subscriptions, on any device. Guests can still buy without an account.
PLANSFrom Growth
The problem it solves
- Buyers lose the order email and call you to ask where their parcel is.
- Regular customers type the same delivery address every time they order.
- A wishlist kept on the phone is gone when the buyer opens the shop on a laptop.
How it works
- Accounts come on by themselves once the shop is on or the site offers memberships. Sign in then shows in the header.
- At checkout, a buyer can sign in with a 6-digit code by email or simply buy as a guest.
- Signed in, their details are filled in at checkout, and they pick one of their saved delivery addresses.
- My account (/account) shows their orders, addresses, wishlist, subscriptions and membership.
- From an order they track the delivery, ask for a return and order the same again.
Everything it does
The account page
- Hello with the visitor's first name and email, and Sign out
- Your orders: the last 30, with number, date and amount, each opening its order page
- Addresses: the saved delivery addresses
- Wishlist: what the visitor saved for later
- Subscriptions: each with how often and Running, Paused or Stopped (Scale)
- Memberships and the current membership with its end date, when the site offers them
Addresses
- Name, phone, street, street 2, city, PIN or post code, state and country
- Street and city are needed
- Up to 10 delivery addresses per buyer; the same street and PIN updates the one already there
- Kept as delivery addresses under the buyer's contact, so your team sees them on orders
- Guests keep theirs in their own browser only
Wishlist and alerts
- A signed-in buyer's wishlist is kept in the account and shows on every device
- A guest's wishlist stays in that browser
- Back-in-stock and price-drop emails go to the email of the account
Signing in
- By a 6-digit code sent to the email, valid 15 minutes; no passwords
- New buyers get an account the same way
- A sign-in lasts 30 days on that browser
- Account pages are never indexed by search engines or cached
Who uses it
BuyerSigns in, reuses addresses, follows orders and keeps a wishlist.
Shop staffSee the buyer's orders and addresses on the sales orders in SmartMy.
Website ManagerChooses whether Sign in shows in the header.
Where you use it
- On your website: Sign in in the header, /account, /wishlist, the checkout and the order pages
- Web: Website > Members lists everyone who has signed in
- Not built: sign-in with Google, Facebook or a mobile number
What you control
Settings
- Visitor accounts (Sign in in the header): When the site has a shop or memberships (default), Always, Never
- Who can become a member: anyone who signs in (default), or only people you add
Notifications
- Website Sign-in Code: to the buyer, by email, sent at once
Questions
Must buyers make an account to order?
No. Sign in is offered at checkout, but anyone can buy as a guest.How does a buyer sign in without a password?
They type their email and get a 6-digit code that works for 15 minutes. The sign-in lasts 30 days on that browser.Can a buyer see orders placed as a guest?
Yes. Orders are found by the buyer's email, so guest orders with the same email appear once they sign in.Can I hide Sign in on a plain site?
Yes. With the default setting Sign in shows only when the site has a shop or memberships. Never hides it everywhere.Related features
SELLING AND MEMBERSMembers: sign-in by email code and members-only pagesVisitors sign in on your website with a 6-digit code sent to their email, with no password to remember. You keep pages for signed-in members only, or for the members of one membership.SELLING AND MEMBERSOrder tracking, receipts and buy againEvery order gets its own page: steps from placed to delivered, the tracking link, a receipt with your tax number, and Buy it again. Your team marks it sent and delivered on the sales order, and the buyer is emailed each time.SELLING AND MEMBERSWishlist, back-in-stock and price-drop emailsBuyers save products with a heart, share the list and add it all to the cart later. They can also ask for one email when a sold-out product is back or when a price drops.BRANDS AND LARGER SHOPSSubscribe and save: repeat ordersBuyers subscribe to products for a discount, and the order repeats every week, two weeks, month or two months. They get a reminder before each one and skip, change how often, pause or stop from their own page.SELLING AND MEMBERSOnline shop on your websiteSell your products on your own website: a shop page, a page for each product, a cart and a checkout. Each order arrives as an ordinary sales order in your SmartMy records, with the payment, delivery and discount on it.
See your business on a real design.
Tell us what you do and what the site needs to do: bring enquiries, take bookings, show your work or sell. We will start your site from the closest design with you.