Notifications
SmartMy Website tells your team the moment a form entry, booking, order, return, review or question comes in. Buyers and visitors get their codes, bookings, orders and alerts by email.
PLANSEvery plan
The problem it solves
- An enquiry from the website waits two days because nobody looks at the inbox.
- A table booking comes in and the restaurant finds out when the guest arrives.
- Buyers phone to ask whether their order has been sent.
- When someone says they never got the email, nobody can check what was sent.
How it works
- Follow the site: Website > Websites > the site > Follow, or add the people who should hear about it as followers. Nobody follows a site until you add them.
- Something happens on the site: a form is sent, a table is booked, an order is paid, a buyer asks to return an item.
- The followers are told at once on every channel of the event: by email, in the app inbox and as a phone notification.
- Buyers and visitors get their own messages by email: a sign-in code, a booking confirmation, order sent with tracking, an answer to their return.
- Every message leaves a line in the Delivery Log, with the reason when it could not be sent.
Everything it does
To your team (the people who follow the site)
- Website Form Entry: a form was sent or someone signed up (every plan)
- Website Booking: a visitor booked (Growth)
- Website Order Paid: paid online, also to the buyer; Website Order Placed: cash on delivery or UPI or bank transfer (Growth)
- Website Return Request, Website Product Review and Website Product Question (Growth)
- Each by email, in the app and as a phone notification
To buyers and visitors, by email (Growth)
- Website Sign-in Code; Website Booking Confirmation when the guest gave an email
- Website Order Paid; Website Order Sent with the tracking link; Website Order Delivered with the way to review or return
- Website Return Answered; Website Question Answered
- Website Product Back in Stock and Website Product Price Drop, when an alert they asked for comes true
- Unpaid Cart Reminder: once, two hours after a payment was left unfinished
To buyers, by email (Scale)
- Website Subscription Started, Website Subscription Reminder and Website Subscription Order
- Website Automatic Payment Set Up, Notice (before each charge), Failed, Gave Up and Turned Off
Approvals
- Request Waits for Your Approval: to the approvers of a return request, as a phone notification, by email and in the app
Delivery and people's own choices
- Every Website event is a work message sent at once, at any hour, except Unpaid Cart Reminder. That one is promotional: it waits for the Entity's quiet hours to end and can be switched off per person
- A person can switch off a channel, such as email, for themselves; in-app notices always arrive
- Delivery Log: every message with its status and, when not sent, why; Retry and Cancel for administrators
- Templates per event, channel and language, with your own wording if you want it
Who uses it
Office staff or ownerFollows the site and gets entries, bookings and orders as they come in.
Website ManagerGets return requests to approve and answers them.
Buyer or visitorGets their sign-in code, booking, order, delivery and alert emails.
AdministratorSwitches events and channels on or off per Entity, edits the wording and checks the Delivery Log.
Where you use it
- Web: each user's inbox; Notifications > Delivery Log, Analysis and Configuration (Events, Templates)
- Phone notifications reach staff signed in to a SmartMy phone app of another product, such as SmartMy HRMS. SmartMy Website has no app of its own
- Buyers and visitors: email only, as they have no app
- Not WhatsApp or SMS: no Website event uses them today
What you control
Settings
- Who hears about a site: its followers, none to start with
- Per event: on or off, its channels, for everyone or per Entity
- Quiet hours per Entity, for the cart reminder only
- Templates per channel and language
Questions
Why did nobody get told about a form entry?
Nobody follows the site yet. Open Website > Websites > the site and press Follow, or add followers there.Do buyers get a message when they order with cash on delivery?
Not when the order is placed: they see the order page. Their first email is Website Order Sent. Online payments get Website Order Paid at once.Can we send WhatsApp or SMS to buyers?
No Website event uses WhatsApp or SMS today. Buyers get email; your team gets email, in-app and phone notifications.Can someone stop getting emails but keep the app notices?
Yes. Each person can switch the email channel off for themselves. In-app notices always arrive.How do I check whether a buyer got an email?
Open Notifications > Delivery Log. Each message shows its status, and the reason when it was not sent, such as a missing email address.Related features
ACROSS SMARTMY WEBSITEApproval chainsReturn and replace requests from your online shop go to the right people in the right order before the buyer gets an answer. You set the levels without code, and every decision is kept with who made it and why.BUILDING THE SITEForms with file uploads, steps and conditional questionsBuild contact, enquiry, admission or job forms with file uploads, several steps, and questions that show only after a certain answer. Every entry lands in Websites > Form Entries and the site's followers are told at once. With CRM, an entry can also become a sales lead.SELLING AND MEMBERSBookings for services and tablesVisitors book an appointment or a table straight from your website. Free times come from your opening hours, how long each booking takes, how many fit at once and the bookings already made.SELLING AND MEMBERSOrder tracking, receipts and buy againEvery order gets its own page: steps from placed to delivered, the tracking link, a receipt with your tax number, and Buy it again. Your team marks it sent and delivered on the sales order, and the buyer is emailed each time.SELLING AND MEMBERSWishlist, back-in-stock and price-drop emailsBuyers save products with a heart, share the list and add it all to the cart later. They can also ask for one email when a sold-out product is back or when a price drops.SELLING AND MEMBERSMembers: sign-in by email code and members-only pagesVisitors sign in on your website with a 6-digit code sent to their email, with no password to remember. You keep pages for signed-in members only, or for the members of one membership.
See your business on a real design.
Tell us what you do and what the site needs to do: bring enquiries, take bookings, show your work or sell. We will start your site from the closest design with you.