Product reviews with photos
Buyers rate a product from 1 to 5 stars, write a review and add up to three photos. You choose who may review and whether reviews wait for your OK, reply under any review, and the rating shows to search engines.
PLANSFrom Growth
The problem it solves
- New buyers have nothing but your own words to go on, so they buy elsewhere.
- Happy customers send praise on WhatsApp, where nobody else sees it.
- A fake one-star review appears and you cannot answer or remove it.
- Photos from real buyers would sell the product better than studio shots, but there is nowhere to put them.
How it works
- A Website Manager sets two things in Shop settings: Who may review products, and New reviews wait for my OK before they show.
- On a product page a buyer presses Write a review and picks the stars. They add a title, the review, up to three photos, a name and an email.
- A review from an email that paid for this product on the site is marked Verified buyer.
- The people who follow the website are told; the review appears in Website > Shop > Customer Activity > Reviews, on Waiting when it needs your OK.
- Open it, write a Reply From the Shop if you wish, and press Show on the Site or Hide.
- The product page shows the average, the count, the reviews with photos and your replies; other visitors press Helpful.
Everything it does
What a buyer gives
- Stars from 1 to 5 (needed), a title (up to 120 characters) and the review (up to 4,000)
- Up to three photos, made smaller in the browser before sending
- The name to show (needed) and an email that is never shown
- One review per email for each product
On the product page
- The average and the number of ratings next to the product name
- Customer reviews with stars, title, date, Verified buyer and photos
- Photos from buyers gathered in one row, up to 12
- Reply from the shop under the review
- Helpful button with the count; the most helpful come first, up to 30 per product
- Rating and the latest five reviews in the product details search engines read
In the back office
- Website > Shop > Customer Activity > Reviews opens on Waiting
- Filters: Waiting, 1 or 2 stars, Verified buyers; group by product or stars
- Each review: product, stars, text, shown name, email, buyer, photos, Found Helpful, Reply From the Shop
- Buttons: Show on the Site and Hide; states Waiting, Shown, Hidden
Who uses it
Website ManagerSets who may review and whether reviews wait.
Website EditorReads reviews, replies, shows or hides them.
BuyerWrites a review with photos and votes others helpful.
Where you use it
- Web: Website > Shop > Customer Activity > Reviews
- Web: the editor's Shop tab, Shop settings
- Your website: the Customer reviews part of each product page
What you control
Settings
- Who may review products: Anyone with an email (default) or Only people who bought it
- New reviews wait for my OK before they show: on
Notifications
- Website Product Review: to the people who follow the website, by email, in-app and push, at once
Questions
Can I stop people who never bought from reviewing?
Yes. Set Who may review products to Only people who bought it. The email must have paid for that product on your site.Can I remove a bad review?
You can hide any review, and with reviews waiting for your OK nothing shows until you press Show on the Site. You can also reply under it instead.Do the stars show on Google?
Each product page carries its average rating, count and latest reviews in the product details search engines read. Whether Google shows stars is up to Google.Can I import our old reviews?
Not yet. Reviews come from the product pages of your site.Related features
SELLING AND MEMBERSQuestions and answers on productsVisitors ask a question on any product page. You answer it in the back office and the person who asked gets the answer by email. Both then show on the product page for the next buyer.SELLING AND MEMBERSInstagram feed and Google reviews on your siteShow your latest Instagram posts in a section that refreshes every hour, and your Google rating and reviews in one that refreshes daily. Once connected, nobody has to copy posts or reviews by hand.SELLING AND MEMBERSOrder tracking, receipts and buy againEvery order gets its own page: steps from placed to delivered, the tracking link, a receipt with your tax number, and Buy it again. Your team marks it sent and delivered on the sales order, and the buyer is emailed each time.BUILDING THE SITESearch engine set-up done for youEvery page gets a title, a description, a share picture and the structured details Google reads. Empty ones are written from your own words. A sitemap, redirects and a Search and AI check come with it.ACROSS SMARTMY WEBSITENotificationsSmartMy Website tells your team the moment a form entry, booking, order, return, review or question comes in. Buyers and visitors get their codes, bookings, orders and alerts by email.
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