Questions and answers on products
Visitors ask a question on any product page. You answer it in the back office and the person who asked gets the answer by email. Both then show on the product page for the next buyer.
PLANSFrom Growth
The problem it solves
- The same question about size or ingredients comes on the phone ten times a week.
- A buyer asks on Instagram, gets an answer, and the next buyer never sees it.
- Questions sent to a contact form lose the product they were about.
- Buyers with a doubt simply leave the page.
How it works
- On a product page the visitor opens Ask a question, writes it, and gives a name (optional) and an email for the answer.
- The people who follow the website are told at once; the question waits in Website > Shop > Customer Activity > Questions.
- Open it, write the Answer and press Send the Answer and Show.
- The person who asked gets the answer by email, and the question and answer show on the product page.
- Press Hide to keep a question off the site.
Everything it does
Asking
- Question: at least 5 and up to 1,000 characters
- Name to show: optional; email: needed, never shown
- Up to 10 unanswered questions from one email at a time
- Six questions from one address in ten minutes, then a pause
On the product page
- Questions and answers under the reviews, newest first, up to 20 per product
- Each with the name of the person who asked and the date it was answered
- No questions yet, and the Ask a question box
In the back office
- Website > Shop > Customer Activity > Questions opens on Waiting; group by product
- Each question: product, question, name, email, Answer, Answered On
- States Waiting, Shown and Hidden
- Send the Answer and Show needs an answer first
Who uses it
Website Editor or ManagerAnswers questions, shows or hides them.
VisitorAsks a question and gets the answer by email.
Where you use it
- Web: Website > Shop > Customer Activity > Questions
- Your website: the questions part of each product page
- Email: the answer to the person who asked
What you control
Settings
- Questions show only once answered and set to Shown; there is no setting to show them before
Notifications
- Website Product Question: to the people who follow the website, by email, in-app and push, at once
- Website Question Answered: to the person who asked, by email
Questions
Can other buyers answer a question?
No. Only your team answers, from Website > Shop > Customer Activity > Questions.Does a question show before it is answered?
No. It shows once you press Send the Answer and Show.Who hears about a new question?
The people who follow the website, by email, in the app and by push. Add followers on the website's record.Related features
SELLING AND MEMBERSProduct reviews with photosBuyers rate a product from 1 to 5 stars, write a review and add up to three photos. You choose who may review and whether reviews wait for your OK, reply under any review, and the rating shows to search engines.ACROSS SMARTMY WEBSITENotificationsSmartMy Website tells your team the moment a form entry, booking, order, return, review or question comes in. Buyers and visitors get their codes, bookings, orders and alerts by email.SELLING AND MEMBERSShop pages, filters and product pagesYour shop gets a front page with category tiles, a page for each category with filters, and a full page for each product. Filters and sorting live in the address, so a filtered list can be shared.ACROSS SMARTMY WEBSITEWebsite Editor and Manager rolesTwo roles split the work on your website. Editors change pages, words, pictures and the design, and look after entries, bookings and members. Managers also publish, set up the shop and its payments, and own the domains.
See your business on a real design.
Tell us what you do and what the site needs to do: bring enquiries, take bookings, show your work or sell. We will start your site from the closest design with you.