No-transport days for holidays and strikes
Mark holidays, exam days and strike days once, for every route or only some. No runs are planned on those days, runs already planned are cancelled with your reason, and from Growth riders and parents are told why.
PLANSEvery plan
The problem it solves
- A driver turns up on a holiday because nobody told him.
- On a bandh day parents keep calling to ask whether the bus is coming.
- Only the senior school has an exam day off, but every bus is cancelled.
- The day's runs show as missed when there never was a run.
How it works
- Open Transport > Configuration > Fees and Days > No-transport Days and add the date and a name parents understand, such as Republic Day or Bus strike.
- Leave Only These Routes empty for every route, or choose the routes the day applies to.
- Save. Runs for that day are no longer planned for those routes.
- Runs already planned for that day are cancelled at once, with the day's name as the reason.
- From Growth, the riders and people told about them who follow Changes get Run Cancelled with that reason.
Everything it does
The day
- Date, name, and Only These Routes (empty means every route)
- One Entity per day; each Entity keeps its own days
- Kept in an editable list, newest first
- Filter Upcoming and a date filter; group by month or Entity
What it does to runs
- No run is planned for the routes it covers on that date
- Planned runs on that date are cancelled, with the name as the cancel reason
- Adding routes to a saved day cancels their planned runs too
- A run already running is not stopped
- Other routes run as usual
Good to know
- Enter the year's holidays at the start of the year; runs are planned only a day ahead to start with, so most days cancel nothing
- Deleting a day does not bring back a run it already cancelled
- Not taken from the SmartMy Campus holiday calendar; add the days here
- Not in the spreadsheet import
Who uses it
Transport officeAdds the year's holidays and any sudden day off, for all routes or some.
Rider or parentFrom Growth, is told the run is cancelled and why.
Driver or helperSees no run for that day, or sees it cancelled.
Where you use it
- Web: Transport > Configuration > Fees and Days > No-transport Days
- Riders and parents see the run as cancelled on My transport (Growth) and in the Rider app (in testing, not in the app stores yet)
- Not in the phone apps: days are added on the web
What you control
Settings
- Only These Routes per day: empty means every route
- Plan Runs Days Ahead on the Entity: 1 to start with
Notifications
- Run Cancelled, from Growth: to the people told about each rider who follow Changes, with the day's name as the reason
- It goes out at once; only a channel, such as email, can be switched off. Sent in the app and by email; in-app notices always arrive
Questions
Can we cancel transport for some routes only?
Yes. Choose those routes under Only These Routes. The other routes run as usual.What do parents read?
From Growth, the Run Cancelled message carries the name you typed, so write it for them: Republic Day, Bus strike, Exam day, no pickup.We added a holiday by mistake and deleted it. Do the runs come back?
Not runs it already cancelled; a cancelled run stays on that route and day. Runs not yet planned are planned as usual.Does it read the school's holiday list?
No. No-transport days are kept in Transport only. Add them here at the start of the year.Is it the same as cancelling one run?
It cancels every planned run it covers in one go, with your reason. To cancel a single run, use Cancel Run on that run.Related features
DAILY RUNSDaily runs planned by themselvesEvery route gets its run for today and the coming days by itself: vehicle, crew, stops, times and that day's riders. The driver starts it, each stop records the delay, and the run ends or is cancelled.STOPS, ROUTES, RIDERSStops and routes with planned timesPut every stop on the map with a radius. Build pickup, drop and shuttle routes with the stops in order and a planned time at each. Each route has its usual vehicle, driver, helper, working days and seats.MESSAGES TO RIDERS AND PARENTSParents told when the bus starts, nears the stop and the child boardsRiders and parents hear when the run starts, when the bus is a few minutes away and when it reaches the stop. Then they hear when the rider boards, is dropped or misses the bus. Delays, a change of vehicle or driver and a cancelled run are told too, the moment they happen.WEB PAGES FOR RIDERS AND PARENTSThe My transport web pageA web page for riders and parents, with no app to install. It shows today's rides with the planned and expected time at the stop and the rider's state. "Tell the school" says the rider is not riding. To watch the bus move, parents use the Rider app.ACROSS SMARTMY TRANSITNotificationsSmartMy Transit tells parents when the bus starts, nears the stop and their child boards. It tells the office about SOS alerts and riders not riding, and keeps people asking for a vehicle informed. Each event has its own recipients and channels: phone notification, in-app, WhatsApp, SMS or email.
See your own routes on the map.
Send us your stops and routes and we will show you a demo with them.