The resident app
SmartMy Stay is the phone app for residents of your PG or co-living property, and for a guardian where a resident has one. It covers the stay, leave, documents, room change and notice to vacate, an inbox of what the property tells them, and an SOS button. With billing and daily life it adds dues with Pay, notices with polls and attendance.
PLANSEvery plan
Built and tested on our test systems. Not yet run on a real phone at a property and not yet in the Play Store or the App Store.
The problem it solves
- Residents send rent screenshots on WhatsApp and then ask the caretaker whether the payment reached.
- A resident wants to give notice or ask for another room, and has to catch the manager in person.
- In an emergency at night a resident has to find the caretaker's number while panicking.
- WhatsApp groups mix notices, polls and chatter, and nothing can be found a week later.
How it works
- The resident installs SmartMy Stay and signs in with the same email or mobile and password as the portal. A guardian, where there is one, does the same.
- The app opens on My stay: the property, room and bed, the dates, the property phone and the roommates. It also shows what waits: an amount to pay, documents to give, leave in progress.
- The Menu button opens everything else, in the same groups as the portal. These are Daily life (Notices, Leave, Attendance), Dues and documents (Dues, Documents) and Room (Room change, Vacate).
- A resident applies for leave with the + in the header of Leave. Where a guardian must answer, the guardian does it on the same page, with a reason when rejecting.
- A message from the property lands in the Inbox; tapping it opens the right page, such as Dues for an invoice.
- A resident in house can press the red SOS in the header on any page. The pop-up asks what it is and sends only on Send now.
Everything it does
Navigation
- No bottom bar: a header band with the Menu button, the page title and the stay under it
- The Menu lists the areas and their pages, a search over the pages, the pages opened last, the Inbox, Help and your profile
- A guardian of several residents switches stay with the pills above every page
- A page shows only when the stay has it: Dues with billing, Attendance when the property records it, Room change and Vacate for the resident
- The app says property where the Hostel app says hostel, such as Call the property; pull down to refresh any page
My stay and requests
- My stay: status, room and bed, from and until, Call the property, roommates (when the property shows them), latest notices
- Leave: apply (kind of leave, going out, back by, going to, phone while away, reason), cancel, follow the status. The most days each leave type allows is shown
- Documents: status of each, upload a PDF or photo (JPG, PNG, WEBP, HEIC), 10 MB at most, with number and expiry date
- Room change: kind of room wanted, from when, with whom and why; one request at a time; cancel it
- Vacate: give notice with the last day, see the days short of the notice period, take the notice back while the bed is not promised
Dues, notices and attendance
- Dues (shown as Rent and fees): to pay, deposit held, invoices and credit notes with Pay. The payment page opens in the browser, UPI or card
- Statement and the yearly rent receipts as PDF
- Notices: pinned first; answer a poll, change the answer or take it back
- Attendance: in or out now, the punches with their source, roll call of the last 30 days with days present, where the property records them
SOS
- For residents checked in; guardians do not get it
- Kind: Medical, Security, Fire or Other, with an optional message
- Opens an emergency incident and tells the wardens at once. It says on screen that it alerts the property staff, not the police or an ambulance
- When there is no signal, the pop-up offers to call the property instead
Also in the Menu
- My approvals: shown only when a request of any SmartMy product waits for you
- Report confidentially: a grievance that does not go through the property desk (with SmartMy Grievance)
- Face: give or withdraw consent for face recognition at the gate, where the property uses it
- Laundry, Cards and keys, Events, Clubs and Market where the property has them
- Sign in with a passkey, or with the password; the property's server is asked once
Who uses it
ResidentApplies for leave, uploads documents, asks for a room change, gives notice, pays dues, answers polls and presses SOS when needed.
Guardian, where a resident has oneFollows the stay, approves or rejects leave where asked, pays dues and reads notices.
Caretaker / wardenGets the leave requests and the residents' SOS alerts in the staff app, not in this one. Staff have their own SOS there.
Where you use it
- The SmartMy Stay app for Android and iPhone; built and in testing, not in the app stores yet
- The same pages on the web: the resident portal
- The same app is published as SmartMy Hostel for school and college hostels
- Not in the app: the mess menu, and repair complaints (the Helpdesk app with SmartMy Desk)
What you control
Settings
- Residents See Roommates: on, per property
- Invite New Residents: on, per property; Invite to the App on the stay sends the link again
- Leave types and whether a guardian must approve, per resident category or leave type
Approvals
- Hostel leave: a guardian answers in Leave (or My approvals) where the stay has one and the property asks for it. Then the wardens and managers decide
Notifications
- Hostel Leave Approved / Rejected and Resident Not Back: to the resident for the result, and to guardians where the stay has them. In the app and by email. WhatsApp and SMS use your message credits. App push comes once the apps are in the stores
- Hostel Invoice, Payment Received and Dues Reminder: to the resident, the payer and guardians; in the app and by email. WhatsApp and SMS use your message credits. App push comes once the apps are in the stores
- Hostel Absent at Roll Call: to guardians and the wardens, where the property takes roll calls; in the app and by email. WhatsApp and SMS use your message credits. App push comes once the apps are in the stores
- Hostel Notice: to the residents; in the app and by email. WhatsApp and SMS use your message credits. App push comes once the apps are in the stores. It waits for quiet hours, and a resident can switch it off
- The other stay messages are work messages: they go at once, and a person can switch off a channel but not the message
Works with
SmartMy GrievanceReport confidentially in the same app, outside the property desk.
SmartMy DeskResidents raise repair requests in the Desk app with the room and bed filled in.
Questions
Can residents download the app today?
Not yet. The app is built and tested on our test systems but is not in the app stores. Until it is, residents use the same pages on the resident portal in any phone browser.Do working residents need a guardian in the app?
No. A guardian is added only where a resident has one, such as a student in a PG. Without one, leave goes straight to the warden.Does the SOS call an ambulance?
No. It alerts the property's wardens at once and opens an emergency incident. The screen says so, and offers the property's number to call.Can residents pay rent in the app?
Yes, with billing. Pay opens the invoice's payment page in the browser for UPI or card. Online payment has not yet been tried with a live payment, so we test it with your provider before you go live.Can residents see the mess menu?
Not in the app. With SmartMy Feast the mess plan follows the stay and meals stop during approved leave, but the menu itself is not shown here yet.Related features
PORTAL AND APPSResident and guardian portalResidents sign in on the web to see their stay, upload ID documents, apply for leave, ask for a room change and give notice. A guardian, where a resident has one, signs in too. With billing they also see dues with Pay, and download the statement and yearly rent receipts. They read notices, answer polls and check their in and out record.DAILY LIFELeave and out-passes with guardian approvalUse it only if you want it. Residents tell the property when they go out or away, on the portal or in the app. From Growth, working residents' leave can simply inform; on Starter the caretaker approves it. Going out and coming back are recorded, and you hear when someone is not back.DAILY LIFEEmergency button for residentsA resident in house presses Emergency on the portal or in the app. The wardens named on the property are told at once, at any hour, with the name, the room and the phone number. Each gets a to-do, the first manager too, and a high-severity incident is opened. Wardens, the desk and managers have an SOS of their own in the staff app.DAILY LIFENotice board and pollsPost notices to whole properties, some blocks or some floors, pin the important ones and let them expire by themselves. Add a poll to a notice and residents answer on the portal or in the app.BILLINGRent collection online and at the deskEvery rent invoice goes out with a link to pay, and residents find Pay on the portal and in the app. Rent paid at the desk, in cash, UPI or by card, gets a numbered receipt and goes against the oldest dues first.PORTAL AND APPSThe staff app for wardens and the deskSmartMy Stay Staff puts the front desk's and the caretaker's day on a phone. The desk searches residents, books beds, checks residents in and out, and takes rent with a receipt number. Wardens and caretakers approve leave, mark residents out and back, and take a roll call even without signal, where the property keeps one. Any of them can press SOS to call the other staff for help.
See it with your own beds and rent plan.
Tell us how many beds and properties you run. We will show you a booking, a month of rent and a move-out, set up the way your PG works.