Notifications
SmartMy Marketing tells the right person when something needs them: a post to approve, a WhatsApp number whose quality fell, a blocklisted mailbox. Customers get payment links and receipts in the chat.
PLANSEvery plan
The problem it solves
- Your WhatsApp number's quality drops, and you find out when messages stop going out.
- An outreach mailbox lands on a spam list and keeps sending for a week.
- An ad overspends at night and nobody hears of it until the bill.
- A customer pays, and nobody thanks them or tells the team.
How it works
- Something happens: a post waits for approval, Meta lowers a number's quality, a mailbox appears on a blocklist, a cart is paid.
- The event finds its recipients: the approvers, the Entity's administrators, the mailbox owner, the customer.
- Your team gets it in the app inbox and by email. Customers get it in the chat, by WhatsApp or by email.
- Every message leaves a line in the Delivery Log, with the reason when it could not be sent.
- An administrator can switch an event off for everyone or for one Entity, change its channels per Entity, and change the wording.
Everything it does
For your team
- Request Waits for Your Approval: to the approvers of the next level, for posts and ads; in the app and by email
- WhatsApp Number Quality Fell: when Meta lowers a connected number's rating, to the Entity's administrators; in the app and by email
- Mailbox on a Blocklist: to the mailbox's owner (Growth); in the app and by email
- Ad Rule Reached: when an ad rule's limit is passed, the campaign paused or only told, to the rule's person (Growth). In the app and by email
- A/B Test Decided, and A/B Test Decided, Broadcast: to the owner when a winner is chosen (Scale); in the app and by email
- Negative Mention: listening found a negative mention of a topic, to the topic's person (Scale); in the app
For customers and clients
- Payment Link: a chat cart's link, in the chat while the 24-hour window is open, else by WhatsApp template, else by email
- Payment Received: the thank-you when the payment is confirmed, the same way
- Monthly Client Report: the agency's PDF report to the client's people by email (Growth)
- Marketing Message: holds the templates you write for outreach, journeys and the inbox; WhatsApp ones are sent to Meta for approval from here
Channels and delivery
- Channels: in-app, email and WhatsApp; SMS is not used by any Marketing event
- Some events also have a phone notification; with no SmartMy Marketing app, it reaches only people signed in to another SmartMy app
- Templates per event, channel and language, with your own wording
- Delivery Log: every message with its status and, when not sent, why; Retry and Cancel for administrators
Choices and timing
- All the events above are work messages and go out at once, at any hour. A person can switch off a channel such as email, not the event
- In-app notices always arrive
- Marketing Message is promotional: it respects the Entity's quiet hours (21:00 to 7:00 to start with) and people can switch it off
- Broadcasts, sequences and journeys are not notifications: they follow consent and their own sending hours
Who uses it
Marketing AdministratorHears about number quality and switches events and channels per Entity.
Marketing ManagerGets approvals, ad rules, A/B results and negative mentions.
CustomerGets payment links and receipts in the chat or by email.
Agency clientGets the monthly report by email.
Where you use it
- Web: each user's inbox, and Notifications > Delivery Log, Analysis and Configuration (Events, Entity Settings, Templates, Opt-outs)
- WhatsApp and email: what customers and clients receive
- The SmartMy Marketing app: the bell with its notices; app push is built in and not switched on yet (in testing, not in the app stores yet)
What you control
Settings
- Per event: on or off, its channels and their order, for everyone or per Entity
- Quiet hours: 21:00 to 7:00 per Entity, for promotional messages
- Templates per channel and language
Questions
How will we know our WhatsApp number is in trouble?
When Meta lowers a connected number's quality rating, the Entity's administrators get WhatsApp Number Quality Fell in the app and by email.Do work notices wait for office hours?
No. Approval requests, quality and blocklist warnings, ad rules and payment messages go out at once. Quiet hours hold back promotional messages only.Can someone stop the emails but keep the app notices?
Yes. Each person can switch the email channel off for themselves. In-app notices always arrive.Is a customer told when they pay?
Yes. Payment Received thanks them in the same chat, or by WhatsApp template or email when the chat window has closed.How do I check a message was sent?
Open Notifications > Delivery Log. Each message shows its status, and the reason when it was not sent.Related features
ACROSS SMARTMY MARKETINGApproval chainsSocial posts and Meta ads that need a second pair of eyes wait in an approval chain before they go out. To start with a Marketing Manager approves. Add levels, conditions and the client's own people; every decision is kept with who made it and why.CHANNELS AND INBOXWhatsApp, Instagram and Facebook pages connected through SmartMy's Meta app, with number healthConnect your own WhatsApp numbers, Instagram accounts and Facebook pages from one screen, in Meta's own windows. Their messages come to one inbox, and each WhatsApp number shows its quality rating and messaging limit, with an alert when the quality falls.OUTREACHBlocklist watch for your sending domainsEvery day each sending mailbox's domain, tracking domain and own mail server are looked up on the main spam blocklists. A new listing pauses the mailbox and tells its owner.SOCIAL AND ADSMeta ad campaigns and results, with pause, budget and ad rulesConnect your Meta ad accounts and see every campaign with its spend, reach, clicks and leads, read every 6 hours. Pause, resume and change the daily budget from SmartMy, and let ad rules pause a campaign or tell you when costs run high.AI AND SELLINGChat carts and payment links, and quotations from themMake a cart in the customer's conversation and send a payment link in the same chat. When the payment comes in, the cart is marked paid and the customer is thanked there. With Sales or SmartMy Trade, the cart becomes a quotation, an order and an invoice.AGENCY MODEMonthly client report, emailed on the 1stOn the 1st of every month each active agency client's people get last month's report as a PDF. It has posts published, customers who wrote, and broadcasts sent, read and clicked. It also has people in journeys, leads from ads and sales in chat. Print any month from the client.
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