Blocklist watch for your sending domains
Every day each sending mailbox's domain, tracking domain and own mail server are looked up on the main spam blocklists. A new listing pauses the mailbox and tells its owner.
PLANSFrom Growth
Built and tried on our test systems. The blocklists answer only a DNS resolver run on the servers themselves; until SmartMy's servers have their own, results say Not Checked. Set up with you before go-live.
The problem it solves
- Your domain lands on a blocklist and emails quietly go to spam for weeks.
- Nobody checks the lists until a client says your emails never arrived.
- A listed mailbox keeps sending and makes the listing worse.
How it works
- Nothing to set up: once blocklist watch is in your plan, every mailbox that is Sending or Paused is checked once a day.
- The mailbox's domain and tracking domain are looked up on Spamhaus DBL, SURBL and URIBL.
- If the mailbox uses your own mail server, its address is looked up on Spamhaus ZEN, SpamCop, Barracuda and PSBL. Big mail providers such as Gmail and Outlook are skipped.
- The Blocklists tab shows Not Listed, On a Blocklist or Not Checked, when, and each list's answer. Check Blocklists runs it at once.
- On a new listing, with Pause When Listed on, the mailbox pauses and its owner gets Mailbox on a Blocklist with the lists named.
Everything it does
What is checked
- Domain lists: Spamhaus DBL, SURBL (multi), URIBL (multi), for the sending domain and the tracking domain
- Server lists: Spamhaus ZEN, SpamCop, Barracuda, PSBL, for the SMTP server's public addresses
- Servers of big providers are skipped (Google, Outlook, Office 365, Yahoo, iCloud and the large sending services): their addresses are not yours to fix
Results
- Not Listed, On a Blocklist, or Not Checked
- A list that refuses to answer is shown as not checked, never as clean
- Blocklist Results names each listing, such as "yourdomain.com on dbl.spamhaus.org"
- Blocklists Checked keeps the time of the last check
When listed
- Pause When Listed: on; a Sending mailbox is paused, with the reason as its last problem
- A note on the mailbox and the event Mailbox on a Blocklist to its owner
- You follow the list's removal steps, then press Resume
Who uses it
Marketing AdministratorGets the alert for mailboxes they own, asks for removal and resumes sending.
Marketing ManagerChecks the Blocklists tab before a large campaign.
Where you use it
- Web: Marketing > Outreach > Mailboxes > a mailbox > Blocklists tab
- Email and in-app: the alert to the mailbox owner
- Not in the phone app: this is done on the web. The SmartMy Marketing app covers chats, contacts, posts, leads and campaigns
What you control
Settings
- Pause When Listed: on, per mailbox
- Daily check: fixed, once a day; Check Blocklists runs it at once
Notifications
- Mailbox on a Blocklist: to the mailbox's owner, in-app and by email. It goes out at once, and the owner can switch off email but not the event
Questions
Why does it say Not Checked?
Spamhaus and some other lists refuse public DNS servers. The check needs a resolver on SmartMy's own servers; until that is in place, results say Not Checked rather than clean.Does it check Gmail's or Outlook's servers?
No. If you send through a big provider, only your domain is checked; the provider's servers are theirs to look after.Will it remove us from a list?
No. It tells you which list and pauses the mailbox. You follow that list's removal steps.Can I keep sending while listed?
Yes, if you untick Pause When Listed on the mailbox. It is on to start with.Related features
OUTREACHMailboxes with a domain check, ramp-up and bounce pauseConnect your own sending mailboxes over SMTP and IMAP, and check the domain's SPF, DKIM, DMARC and MX records. Let each new mailbox send a little more every day. A mailbox stops by itself when too many of its emails bounce.OUTREACHInbox placement testsSend the same email from each of your mailboxes to your own test accounts at Gmail, Outlook and other providers. Within the hour you see inbox, spam or not arrived.OUTREACHEmail sequences over many mailboxes, with tracking and one-click unsubscribeCold and warm outreach as plain, personal emails. Each sequence sends from a pool of your mailboxes, a little at a time. It keeps follow-ups in the same thread and stops for a person when they reply. Every email carries an unsubscribe link and the one-click unsubscribe header.ACROSS SMARTMY MARKETINGNotificationsSmartMy Marketing tells the right person when something needs them: a post to approve, a WhatsApp number whose quality fell, a blocklisted mailbox. Customers get payment links and receipts in the chat.
See your inbox and campaigns on it.
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