The SmartMy Lease app for tenants, owners, members and guests
One phone app for everyone you serve. Tenants see their home, bills and repairs; owners their units and statements; co-working members their check-ins and credits; guests their stay and door code.
PLANSEvery plan
Built and in testing, not in the app stores yet.
The problem it solves
- Tenants, owners and guests each want a different thing, and you cannot run three apps.
- A repair report arrives with no photo, no room and no time when someone is home.
- Owners ring each month for their statement.
- Guests call at midnight because the door code is buried in an email.
How it works
- The person signs in with the same login as your web pages, or with a passkey. The first time, the app asks for your organisation's server address.
- The app shows a Menu with only the areas their role needs: My Home, Renting, Money, Owner and Notices.
- A tenant opens My Home for the lease, rent, what is billed when and the deposit. They answer a renewal offer and Give Notice to Vacate there.
- Repairs: Report a Repair with what is wrong, kind, urgency, room, whether you may come in, best times, pets and photos. When it is done they say whether it is fixed, with a rating.
- Money > Bills lists bills to pay and paid; Pay opens online payment where your landlord has it. Cheques show with their status.
- Owners open Owner > My Properties for their units and statements with the PDF. Members and guests see Renting.
Everything it does
My Home (tenants)
- My Home: the lease, rent, what is billed when, deposits, renewal offer, Give Notice to Vacate
- Repairs: report with photos from the camera or gallery; say whether it is fixed and rate the work
- Meters (when the unit has meters): each meter's last readings; Send reading with a photo
- Sales (shops on turnover rent): send a month's sales with a photo of the report
Renting
- My Stays (guests): arrival and departure, the address, the door code, the guide and house rules
- Membership (co-working members): Check In and Check Out, credits left, days used, mail waiting
- My Rentals (rental customers): what they rent now and their orders
Money, Owner and Notices
- Bills: to pay and paid, with Pay; cheques and their status
- Owner > My Properties: units with your share, status, the agreement and until when each is let; statements with the PDF to share
- Notices: notices from the landlord; opening one tells the office you have read it
Roles
- Tenant, owner, co-working member, guest and rental customer, worked out from the person's records
- One person can hold several roles and sees each area
Not in the app
- Downloading the signed lease, check reports and agreeing deposit deductions: on the tenant web pages
- Answering a tenant survey: by the link in the message
- Chat with the office: there is no chat in the app
Who uses it
TenantChecks rent and bills, pays, reports repairs, sends meter readings, reads notices, gives notice.
OwnerFollows their units and reads their statements (Growth).
Co-working member or guestChecks in, sees credits and mail, or finds the stay's door code (Scale).
Where you use it
- The SmartMy Lease app for iPhone and Android, with the Menu (built and in testing, not in the app stores yet)
- Web: the same as the tenant and owner web pages
- Not without signal: the app needs a connection, and a step sent twice is done only once
What you control
Settings
- The areas shown follow the features your organisation uses and the person's role
- Online payment shows where your payment provider is set up
Notifications
- Messages to tenants, owners, members and guests arrive in the app's inbox (bills, chasing, cheques, notices, repairs, stays, statements)
- App push is built in and not switched on yet
Questions
Is the app in the stores?
Not yet. It is built and in testing. Until then, tenants and owners use the same pages in a phone browser.Do owners need a separate app?
No. Owners use the same app and see the Owner area. A person who is both a tenant and an owner sees both.Can a tenant chat with the office in the app?
No. There is no chat in the app. Tenants report repairs and read notices; the office answers through those.Does it work without signal?
No. The app needs a connection. If a step is sent twice because the signal dropped, it is done only once.Which plan has it?
Every plan has the app for tenants. The owner area comes with Growth, and stays and memberships with Scale.Related features
TENANTSTenant pages on the webTenants sign in on any browser to see their lease, what is billed when, the deposit, their bills, requests, notices and cheques. They give notice to vacate and answer a renewal offer there too.CHECKS, DEPOSITS AND REPAIRSRepair requests with service levels and work ordersTenants report repairs with photos from their page or the app. Each request gets a category and urgency, and respond-by and fix-by times from your service levels. It also gets work orders to vendors, a recharge to the tenant when they pay, and the tenant's rating.LEASES AND RENTRent paid online through pay linksTenants pay their rent bills online through your own payment provider, from their web page or the app. You can also send a pay link for any amount, take a deposit online, or charge a saved card or mandate on each bill.TENANTSNotices with proof of sending, read receipts and emergenciesWrite a notice to one tenant or to every tenant of a building from your own templates. SmartMy records when it went, how it was served, the proof, and who has read it.OWNERS AND CLIENT MONEYOwners approve repairs, with their own pages and appOwners sign in to see their units, how long each is let and their statements, on the web and in the SmartMy Lease app. From Growth, a repair over the owner's limit can wait for the owner's approval.OPERATIONSThe SmartMy Lease Staff appProperty managers, leasing agents, inspectors, maintenance, housekeeping and the front desk run the day from a phone. The app opens on Today and its Menu holds the same places as the web's Lease menus.
See your buildings on it.
Tell us how many properties and units you have, whether you let your own or manage for owners, and how rent is paid today. We will set up your portfolio with you on SmartMy Lease.