Tenant pages on the web
Tenants sign in on any browser to see their lease, what is billed when, the deposit, their bills, requests, notices and cheques. They give notice to vacate and answer a renewal offer there too.
PLANSEvery plan
The problem it solves
- Tenants ring the office to ask what they owe and when, and which reference to put on a transfer.
- A tenant's notice to vacate arrives as a text message, and nobody can find it later.
- A renewal offer is answered by phone and the answer is lost.
- Repair requests come in on WhatsApp with no photo and no unit.
How it works
- Give the tenant a portal login. They sign in and see a My Home card on the front page.
- My Leases lists their leases. Opening one shows the units, the rent a month, the dates, the deposit held and the payment reference for transfers.
- Coming bills show what is billed when over the next year or so. The signed lease downloads from the same page once it is uploaded to the lease's Signed Lease field.
- A renewal offer shows its new term and rent, with Accept and Decline and a note. The office gets a to-do with the answer.
- Give Notice asks for the day they will leave and a note. It is recorded as a notice to vacate from the tenant, and the office gets a to-do to confirm it.
- Other pages hold invoices and payments, repair requests, notices, cheques, deposit deductions and the signed check reports.
Everything it does
Your lease
- Units, property, rent a month, from, until (or rolling), status
- The deposit held and the payment reference to use on bank transfers
- Coming bills: up to 24 lines over the next 400 days
- Download the signed lease once the file is in the lease's Signed Lease field (signing through SmartMy Sign does not fill it)
- Notices to vacate already given on the lease
Answers the office receives
- Renewal offer: Accept or Decline with a note, written on the offer with a to-do for the person who made it
- Give Notice: only on a confirmed or running lease with no notice yet, and the leaving day must be after today
- The office confirms the notice; the tenant sees "We have your notice" with the day
Other pages
- Invoices and Payments, with online payment where your payment provider is set up
- Requests: report a problem with the unit, kind, urgency, room, best times and photos; close a finished one as fixed or not, with a rating
- Notices: every notice to them or their building; opening one marks it read
- Cheques: dates, amounts and status of their post-dated cheques
- Deposit Deductions: agree or dispute each line asked from the deposit
- Check Reports: the signed move-in and move-out checks as PDF
- Meters (Growth, when the unit has meters) and Sales (Scale, for shops on turnover rent)
Who sees what
- A person sees the leases of their own contact, or of the company they belong to
- Pages show only what your organisation uses: no meters page without meters
Who uses it
TenantChecks the lease and bills, pays, reports repairs, reads notices, gives notice and answers renewals.
Lease userActs on the to-dos the portal makes: notices to vacate, renewal answers, repair requests.
AdministratorGives tenants their portal login.
Where you use it
- Tenant web pages: My Leases and the other pages under the tenant's account, in any browser
- The same in the SmartMy Lease app for tenants (built and in testing, not in the app stores yet)
- Not for joint tenants with their own login: a joint tenant who is not the lease's contact does not see the lease
- Not a public page: every page needs the tenant's login
What you control
Settings
- Online payment: on when your payment provider is set up
- Which pages show follows the features you use (meters, turnover rent, cheques)
Notifications
- No message of its own: a notice to vacate or a renewal answer gives the office a to-do
- Bills, notices, repairs and lease dates reach the tenant by their own messages (see Notifications)
Questions
Can tenants pay rent on the page?
Yes, where your payment provider is set up. Each bill has a pay link, and paid bills show under Payments.What happens when a tenant gives notice online?
A notice to vacate is recorded on the lease, given by the tenant through the portal, and the office gets a to-do. The office then confirms it.Does accepting a renewal offer sign the new lease?
No. The answer is written on the renewal with a to-do. The office confirms the renewal, and signing follows as usual.Can both joint tenants sign in?
Only the lease's tenant contact, or people of the same company, see it today. A joint tenant with their own login does not see the lease yet.Which plan has it?
Every plan. Meters come with Growth and sales returns with Scale.Related features
TENANTSThe SmartMy Lease app for tenants, owners, members and guestsOne phone app for everyone you serve. Tenants see their home, bills and repairs; owners their units and statements; co-working members their check-ins and credits; guests their stay and door code.LEASES AND RENTRent paid online through pay linksTenants pay their rent bills online through your own payment provider, from their web page or the app. You can also send a pay link for any amount, take a deposit online, or charge a saved card or mandate on each bill.TENANTSNotices with proof of sending, read receipts and emergenciesWrite a notice to one tenant or to every tenant of a building from your own templates. SmartMy records when it went, how it was served, the proof, and who has read it.CHECKS, DEPOSITS AND REPAIRSRepair requests with service levels and work ordersTenants report repairs with photos from their page or the app. Each request gets a category and urgency, and respond-by and fix-by times from your service levels. It also gets work orders to vendors, a recharge to the tenant when they pay, and the tenant's rating.LEASES AND RENTRenewals, breaks, holdover and notices to vacateRenew a lease with a new term and rent, and offer it to the tenant on their page. Let the new lease take over on its first day. Break options, holdover rent and notices to vacate each have their dates.CHECKS, DEPOSITS AND REPAIRSDeposits, deductions and settlementThe deposit is held on a liability account, taken in one go or in parts. At move-out, deductions are proposed from the check. The tenant agrees or disputes each line online. Settle Deposit keeps what is agreed and refunds the rest.
See your buildings on it.
Tell us how many properties and units you have, whether you let your own or manage for owners, and how rent is paid today. We will set up your portfolio with you on SmartMy Lease.