Company feed, announcements, kudos and staff chat
One wall for everyone in the Entity, with groups for each department and location. It has announcements people confirm they read, kudos with badges, birthdays and work anniversaries, polls and events. Staff also message each other in Chat, one to one or in groups.
PLANSScale only
The problem it solves
- Notices go out on five WhatsApp groups, and HR cannot tell who in the factory or the branch actually read the new shift rule.
- Birthdays and work anniversaries are missed because nobody keeps the list, and the people at other sites never hear of them.
- Good work is thanked in a corridor and forgotten; nothing shows who helped whom.
- Staff talk on personal phones and groups the company does not control, with ex-employees still inside.
How it works
- Install the feed and it makes a group for each department and each location by itself. Members follow the employee records: a transfer moves the person to the new group.
- Anyone with a login opens Company Feed > Feed on the web, or Company Feed > Feed in the app's Menu. They post to the company wall or one of their groups: text, photos, videos, documents and @mentions.
- HR posts an announcement, pins it to the top and ticks Ask everyone to confirm they read it. Each person gets an I have read this button; HR opens Who confirmed to see who has not read it yet.
- Every morning the feed posts the day's birthdays, work anniversaries and new joiners. Colleagues wish in one tap, and the department gets a reminder to wish.
- People give kudos with a badge, run polls and invite colleagues to events. Anyone can report a post; moderators keep it or remove it with a reason.
- For a quick word, staff open Chat in the back office's main menu and message a colleague, or make a group.
Everything it does
Posts
- Kinds: post, announcement, kudos, celebration, poll and event
- Text, photos and videos, and up to 10 documents of up to 20 MB each
- On the web, photos are shrunk to 1,600 pixels before upload; a photo or video can be up to 100 MB
- @mentions: the person mentioned is told
- Six reactions: Like, Love, Celebrate, Support, Insightful and Funny; one per person, the same one again takes it back
- Comments with one level of replies, and likes on comments
- Views: All posts (the wall and your groups), Company wall, one group, or one person's posts and the kudos they got. Search by text, event name or author
Announcements
- Posted by HR, moderators and group admins only
- Pin to the top: pinned posts come first; HR and group admins pin and unpin any post
- A pin can carry an end date; a daily job unpins it after that date
- Ask everyone to confirm they read it: an I have read this button, and a count of who confirmed
- Who confirmed: two lists, confirmed (with the time) and not yet, seen by who posted it, group admins and moderators
Kudos and celebrations
- Kudos to one or more colleagues, never yourself, with a badge and a note
- Six badges to start with: Thank You, Team Player, Above and Beyond, Customer Hero, Innovator, Great Leader; moderators add or change them (name, emoji, description)
- Kudos a month per person: 0 (no limit) to start with; at the limit the person is told they have used this month's kudos
- Posted by the feed each morning: birthdays, work anniversaries (from the date of joining, with the years) and new joiners on their first day. Each one on or off
- Employees can choose to hide their birthday with Keep my birthday off the feed, on the feed page or in the app's feed settings. Work anniversaries still show
- HR posts promotions, awards, weddings, new babies and other good news as a celebration
- Wish in one tap, or in your own words; each person wishes once, then comments
- Birthdays and anniversaries ahead: the coming 7 days to start with (up to 31; 0 hides it); the day only, never the year of birth
Groups
- Department and location groups are made by the feed and kept up to date every day and on each employee change. A group whose department or location is gone is archived
- You cannot leave your own department or location group
- Interest groups anyone can start (a cricket club, a book club); whoever starts it is its admin
- Open: anyone in the Entity can find, read and join it; Private: only members see it, and admins add people
- Who posts: every member (the default) or group admins only
- Admins add and take out people and make other admins; a group keeps at least one admin
Polls and events
- A poll is a question with at least two different choices
- Options: several choices, anonymous (nobody sees who chose what, only the counts) and a closing time
- People can change their vote until the poll closes
- An event has a name, start, end and place; people answer Going, Maybe or Not going, and the counts show on the post
Moderation
- Company Feed: Moderator role; HR Managers have it by default
- Who posts on the company wall: every employee (the default) or HR and moderators only
- Anyone can report a post or a comment with a reason; moderators are told
- Company Feed > Moderation > Reports: Keep It or Remove It
- A moderator or group admin can remove any post directly, and must give a reason; the post is hidden, not erased
- All Posts and Kudos Given list everything, removed posts included
Staff chat
- Chat sits in the back office's main menu, in place of Discuss
- Message any colleague with a login in your entities, or make a named group
- Send files with the paperclip; mute a conversation or leave a group
- You see only the conversations you are in; the list shows the last message and unread count, and refreshes by itself
- Messages up to 4,000 characters; no voice or video calls and no voice notes
Who uses it
EmployeePosts, reacts, comments, gives kudos, wishes, votes, joins groups, confirms announcements and chats with colleagues.
Group adminPosts announcements and pins in the group, manages its members and admins, and removes posts with a reason.
Company Feed: ModeratorPosts announcements and celebrations, pins posts, reviews reports, removes posts, and manages groups and badges.
HR ManagerIs a moderator by default and sets the feed settings for the Entity.
Where you use it
- Web: Company Feed > Feed, Groups, Moderation (Reports, All Posts, Kudos Given) and Configuration > Kudos Badges
- Web: Chat in the back office's main menu
- The SmartMy HRMS app: Company Feed > Feed with posts, wishes, polls, events, groups and feed settings. (Built and in testing, not in the app stores yet)
- Not in the app: staff chat is on the web only
- Not on the careers page or any outside portal: the feed is for people with a login
What you control
Settings
- Employees > Configuration > Settings, Company Feed block
- Celebrations: birthdays, work anniversaries and new joiners, each on to start with
- Company wall: every employee posts (the default) or HR and moderators only
- Kudos a month per person: 0, no limit
- Remind the department to wish on a birthday or work anniversary: on
- Coming birthdays shown: 7 days (0: not shown)
- Each employee: Keep my birthday off the feed, off to start with
Notifications
- Feed: Announcement, Feed: Kudos Received and Feed: Your Celebration: to the people concerned, as a push, in the app, by email and on WhatsApp
- Feed: Mentioned in a Post, Feed: Comment or Reply and Feed: Post Reported (to the moderators): as a push, in the app and by email
- Feed: A Wish for You (to the person celebrated) and Feed: Remind the Team to Wish (to their department). Both as a push and in the app
- All go out at once; each person can switch off a channel such as email or WhatsApp, and in-app notices always arrive
Questions
Can we see who has not read an announcement?
Yes. Tick Ask everyone to confirm they read it when you post. Who confirmed then lists the people who confirmed, with the time, and everyone who has not yet.Can an employee keep their birthday private?
Yes. Each employee can tick Keep my birthday off the feed, on the feed page or in the app. Then no birthday post is made and they are left out of the coming birthdays. Work anniversaries still show.Who can post on the company wall?
Every employee by default. HR can change it so only HR and moderators post on the wall; people then post in their groups. Announcements are posted by HR, moderators and group admins, celebrations by HR and moderators.Do staff at another site see our department's posts?
Posts in a department or private group are seen only by its members. Posts on the company wall and in open groups are seen by everyone in the Entity.Is staff chat in the phone app?
No. Chat is in the web back office. The app has the feed, with mentions, comments and kudos.Can a post be removed without deleting it?
Yes. A moderator or group admin removes it with a reason. It is hidden from everyone but kept, and the person who posted it sees why.Related features
ENGAGEMENT, GOALS AND HR TOOLSPulse and engagement surveysShort surveys of three to ten questions that open by themselves every week, month or quarter. Answers are stored with no name, results show only for groups of five or more, and eNPS is worked out for you.ENGAGEMENT, GOALS AND HR TOOLSOne-to-ones, feedback and improvement plansRegular one-to-ones with a shared agenda, private notes and action items that carry over. Praise and suggestions with the reader chosen. Improvement plans with goals, reviews, approval and a recorded outcome.SELF-SERVICE AND APPPhone app for employees, managers and HROne SmartMy HRMS app for everyone: employees check in, apply for leave and see payslips. Managers approve and see their team, and HR and payroll do their daily work. The server decides what each person sees, by the same access as the web.VIEWS AND REPORTSEmployee 360 and organisation chartOne screen shows everything about an employee: profile, attendance, leave, pay, loans, assets, documents and what is pending. Each viewer sees only the parts their role allows. The organisation chart covers the whole group, with search, CSV export and open positions.ACROSS SMARTMY HRMSNotificationsSmartMy HRMS tells each person what needs them: a request to approve, a decision, a payslip, a holiday declared today, an exit task, an interview. More than 200 events, each with its own recipients and channels, by email and in the app inbox, with a log of every message.ROLES AND ACCESSWho sees what: employees, managers and HR officersEach employee sees only their own records and each manager sees everyone below them. HR staff get roles per Entity, limited to some departments or locations if you wish. A role can also hide parts of the record, such as bank details.
See your own month run in it.
Tell us how many people you have, how you take attendance and how your salary is structured. We will show you SmartMy HRMS set up that way.