Chat and WhatsApp button
A floating button on every page lets visitors reach you the way they already talk. It opens WhatsApp with a first message filled in, a call, Messenger, Telegram or email. One setting in the Site tab, and the chat happens in that app, on your phone.
PLANSEvery planWith SmartMy Marketing
The problem it solves
- Visitors want to ask one quick question, not fill in a form and wait.
- Your WhatsApp number is buried in the footer, and people copy it wrong.
- Messages arrive saying only Hi, so you have to ask which page or product they mean.
- Chat widgets from other companies slow the site and ask visitors for cookies.
How it works
- Open the editor's Site tab > Chat button.
- Choose the kind: WhatsApp, Call us, Facebook Messenger, Telegram or Email.
- Type the number with country code, the Messenger page name, the Telegram user name, or the email address.
- For WhatsApp, type a first message, such as Hello, I have a question about a cake order. It is filled in for the visitor.
- Add words next to the button if you want them, such as Chat with us, or leave it as an icon. Publish, and the button shows on every page.
Everything it does
Kinds of button
- WhatsApp: opens WhatsApp on the phone or WhatsApp Web, to your number, with your first message filled in
- Call us: starts a phone call to your number
- Facebook Messenger: opens a chat with your page
- Telegram: opens a chat with your user name
- Email: opens the visitor's email app with your address
Settings
- Chat button on every page: None, WhatsApp, Call us, Facebook Messenger, Telegram or Email
- Number, page name or email: the number with country code (for example +1 415 555 0123), the page name, or the Telegram user name
- First message (WhatsApp): up to 300 characters, filled in for the visitor
- Words next to the button: empty shows the icon alone
- A number, name or address that cannot be used leaves the button off rather than showing a broken one
On the site
- One floating button, on every page of the site, on phones and computers
- No outside chat script is loaded and no cookie is set by the button
- The WhatsApp number in Social links is separate and shows with your other social links
Who uses it
Website EditorSets the kind of button, the number or name and the first message.
Owner or front officeAnswers the chats and calls in WhatsApp, the phone, Messenger, Telegram or email.
VisitorTaps the button to start a chat or a call.
Where you use it
- Web: the editor's Site tab > Chat button
- WhatsApp, phone, Messenger, Telegram or email: where the conversation happens
- Not in SmartMy: chats are not kept or answered inside SmartMy Website, and there is no live chat box on the page
What you control
Settings
- Chat button on every page: None to start with
- First message: empty to start with
- Words next to the button: empty (icon alone)
Questions
Do I need the WhatsApp Business API for this?
No. The button opens a normal WhatsApp chat with your number. You answer from WhatsApp or WhatsApp Business on your phone.Are the chats saved in SmartMy?
No. The conversation happens in WhatsApp, Messenger, Telegram, the phone or email. For enquiries you want on record, add a form.Can I show two buttons, WhatsApp and Call?
No. The floating button is one kind. Put the other in the header's contact strip, the footer or a contact section.Does the button work outside India?
Yes. Type the number with its country code, and the button works wherever the visitor is.Is it in the Starter plan?
Yes. The chat button is on every plan.Related features
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See your business on a real design.
Tell us what you do and what the site needs to do: bring enquiries, take bookings, show your work or sell. We will start your site from the closest design with you.