Bookings for services and tables
Visitors book an appointment or a table straight from your website. Free times come from your opening hours, how long each booking takes, how many fit at once and the bookings already made.
PLANSFrom Growth
The problem it solves
- Customers call during your busiest hour to ask whether there is a slot.
- Two people are booked for the same chair because the diary is on paper.
- Bookings come in by WhatsApp, phone and the contact form, and nobody sees them all in one place.
How it works
- Set up a service: name, Appointment or Table (party size) and how long it takes. Add how often a booking can start, and your opening hours per day.
- Add a Book a time section to any page. It shows one service, or lets the visitor choose.
- The visitor picks a day and a free time, and the party size for a table. They give a name and a phone number or email.
- A time taken a moment earlier is refused, so no slot is booked twice beyond its capacity.
- The booking is confirmed at once, or waits for you if the service is set to "I confirm each one".
- A visitor who gives an email gets a confirmation; the people who follow the site are told by email, in the app and by push.
- Your staff see every booking in Website > Bookings, a week calendar coloured by service, and mark it Confirmed, Cancelled or Came.
Everything it does
A service
- Kind: Appointment, or Table (party size)
- Takes (minutes): 60 to start with; Starts Every (minutes): 30
- At the Same Time: 1 to start with; for tables it counts guests, not bookings
- Largest Party: 8 to start with
- Price: shown on the site only; paid at the visit
- Book At Least (hours ahead): 2; Book Up To (days ahead): 60
- Confirm: Confirmed at once (default), or I confirm each one
- Opening hours: one line per day with From and To; two lines make a lunch break
Free times
- Worked out in your Entity's time zone
- No times in the past, inside the notice hours or beyond the days ahead
- A slot shows while bookings waiting or confirmed leave room in it
- Closed days stop bookings on that date
The booking section
- Three layouts: Words beside the booking, Booking card in the middle, Wide band
- Service: one service, or empty to let visitors choose
- Until a service with hours exists, the live site says "Booking opens soon"
- Repeated booking attempts from one address are slowed down
Looking after bookings
- Website > Bookings: week calendar, list and form
- Each booking: service, start, end, guests, name, phone, email, note
- Status: Waiting for me, Confirmed, Cancelled, Came
- Take a phone booking with New
Who uses it
Front deskWatches the calendar, confirms waiting bookings and marks who came.
Owner or managerSets the services, hours and capacity, and follows the site to hear about bookings.
VisitorPicks a service, day and time on the website and gets a confirmation email.
Where you use it
- Web: Website > Bookings (calendar and list)
- On your website: the Book a time section
- The SmartMy app: push notices of new bookings for people who follow the site
- Not built: a screen of its own for services; a service is made from a booking with Create and edit
- Not built: a screen for closed days, online payment of bookings, or the guest cancelling online
What you control
Settings
- Per service: kind, Takes 60 min, Starts Every 30 min, At the Same Time 1, Largest Party 8
- Per service: Book At Least 2 hours ahead, Book Up To 60 days ahead, Confirmed at once
- Per service: opening hours for each day of the week
- Per section: the service, the layout, the words and the button text
Notifications
- Website Booking: to the people who follow the site, by email, in the app and by push
- Website Booking Confirmation: to the visitor, by email, when they gave an email
- Not sent: an email to the visitor when you confirm or cancel a booking later; call or write to them
- Each person can switch off a channel, such as email, for themselves; in-app notices always arrive
Questions
Can I check each booking before it is confirmed?
Yes. Set the service to "I confirm each one". Bookings then arrive as Waiting for me, and the visitor is told you will confirm soon.Can I take restaurant table bookings?
Yes. Choose Table (party size). At the Same Time then counts guests per slot, and visitors give their party size up to the Largest Party.Can visitors pay when they book?
Not yet. The price is shown on the site and paid at the visit.Is this linked to SmartMy Facility or a staff roster?
No. It is the website's own booking, with capacity per service. It does not assign a person or room.What time does the confirmation email show?
Your business's time, from the time zone of your Entity's address, with its short name, for example 12 Nov 2026, 18:30 (IST).Related features
BUILDING THE SITEForms with file uploads, steps and conditional questionsBuild contact, enquiry, admission or job forms with file uploads, several steps, and questions that show only after a certain answer. Every entry lands in Websites > Form Entries and the site's followers are told at once. With CRM, an entry can also become a sales lead.ACROSS SMARTMY WEBSITENotificationsSmartMy Website tells your team the moment a form entry, booking, order, return, review or question comes in. Buyers and visitors get their codes, bookings, orders and alerts by email.SELLING AND MEMBERSMembers: sign-in by email code and members-only pagesVisitors sign in on your website with a 6-digit code sent to their email, with no password to remember. You keep pages for signed-in members only, or for the members of one membership.BUILDING THE SITEReady-made sites for your kind of businessStart from a finished website made for your kind of business, such as a cafe, clinic, school, salon or builder. It comes with pages, sections and sample words. Put in your name, logo and colours, and you have a site to change rather than a blank page.BUILDING THE SITEChat and WhatsApp buttonA floating button on every page lets visitors reach you the way they already talk. It opens WhatsApp with a first message filled in, a call, Messenger, Telegram or email. One setting in the Site tab, and the chat happens in that app, on your phone.
See your business on a real design.
Tell us what you do and what the site needs to do: bring enquiries, take bookings, show your work or sell. We will start your site from the closest design with you.