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PLANS
Every plan, side by side.
Four plans. Each one has everything of the plan before it. Below is every feature of SmartMy VMS, area by area, with the plans that include it.
Plans
Starter
Check-in and out, passes with QR, photo and ID, kiosk, guard app, host approval, visitor log, lost and found
GrowthRecommended
Everything in Starter, and: invitations and pre-approval, vehicles and goods, watchlist and alerts, host app, meetings, badge printing, contractor passes
Business
Everything in Growth, and: patrol, incidents, emergencies, work permits, several sites
Enterprise
Everything in Business, with the limits, terms and messaging number agreed for your group.
Every plan includes all of the plan before it. Tell us your size and we will give you a figure. Talk to us to try it or to start.
| Feature | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| Limits and what every plan includes | ||||
| Guard logins (not counted as back-office users) | 3 per gate | 6 per gate | unlimited | unlimited |
| Hosts (staff who approve and invite), visitors | unlimited | unlimited | unlimited | unlimited |
| Sites (addresses with their own gates) | 1 | 5 | unlimited | unlimited |
| Kiosk screens | each kiosk point is a gate | each kiosk point is a gate | each kiosk point is a gate | as agreed |
| Guard phones / tablets signed in per gate | 2 | 4 | unlimited | unlimited |
| Visitor history kept | unlimited | unlimited | unlimited | unlimited |
| Back-office users (staff who run the product) | 3 | 10 | 25 | as agreed |
| App and portal users (the people you serve) | unlimited | unlimited | unlimited | unlimited |
| Storage for files, photos and documents | 2 GB | 10 GB | 50 GB | as agreed |
| Web address | a SmartMy address (yourname.smartmy….com) | + your own domain | + own domain | + own domain |
| Single sign-on (Microsoft / Google) | add-on | add-on | included | included |
| Getting started | self-start | self-start; guided set-up half price on a yearly plan | guided set-up included on a yearly plan | planned with you |
| Support | email, 2 working days | email and chat, 1 working day | + phone, 4 working hours | named contact |
| Backups kept (taken every day) | 7 days | 7 days + one up to 14 days old | 7 days + one up to 14 and one up to 30 days old | as agreed |
| A test copy of your data, to try changes safely | – | add-on | 1 included | included |
| Visitors and check-in | ||||
| Walk-in registration by the guard or reception, with check-in and check-out times and the gate | ||||
| Returning visitor found by mobile number (name, company, photo and ID already on file) | ||||
| Visitor photo and ID proof, required per visitor type; ID number masked for everyone but the gate | ||||
| Visitor types with their own rules (approval needed, maximum stay, allowed gates, badge colour) | ||||
| Visit details: number of persons, vehicle number, items declared, badge number, purpose | ||||
| "Inside now" list of everyone on the premises | ||||
| Automatic check-out at closing time; overstays flagged | ||||
| Passes | ||||
| Visitor pass with a six-digit code and QR, issued by reception; one or several entries, expiry | ||||
| Pass sent by email with the QR inside and an "Open your pass" page | ||||
| Check-in at the gate by code, QR or mobile number without calling the host | ||||
| Hosts invite their own guests and share the pass by link or WhatsApp | – | |||
| Recurring passes (weekdays, daily hours, gates) for regular visitors and vendors | – | |||
| Public "ask for a visit" link: the visitor requests, the host approves, the pass is sent | – | |||
| Unused invitations marked as no-shows | – | |||
| Host approval | ||||
| The host approves or rejects from an email / notification link on the phone, or in the back office | ||||
| No answer in time: reception is alerted or the guard decides; alternate host | ||||
| Host told when the visitor arrives | ||||
| Host app and host web page: approvals, invitations, pre-approved cabs and deliveries, parcels with pickup code | – | |||
| Hosts picked from the employee list; the manager stands in when the host is on leaveWith SmartMy HRMS | – | |||
| Meetings: ask to meet someone at the desk; the host meets now, asks to wait, schedules, declines or hands over | – | |||
| Host away dates with a note; an alternate host answers meanwhile | – | |||
| Staff vehicles register: hosts register their vehicles, the guard sees whose vehicle it is | – | |||
| Host complaints to the building office, with replies | – | |||
| Gate, kiosk and guard tools | ||||
| Guard screen on web, tablet or phone: expected, waiting, inside; one box for code, QR, mobile | ||||
| Guard app (phone) and guard web page, with notifications | ||||
| Self check-in kiosk (web or kiosk app): code / QR, walk-in with photo, terms accepted, check-out | ||||
| Visitor badge with photo and QR, printed from the back office, guard page or the Guard app | – | |||
| Parcels received at the gate, recipient told, handed over or returned | – | |||
| Guard panic alert (panic, medical, fire, intruder) to the other guards and reception, with "I am responding" | – | |||
| Guards on duty list and call by phone dialer; shift handover | – | |||
| Exit passes: a person going out with a one-time code and an expected return; late returns flagged | – | – | ||
| Watchlist | ||||
| Blacklist: refused at the gate and the kiosk; only a manager can override, with a reason | – | |||
| Log of every blacklisted attempt (who, which gate, which guard, when) | – | |||
| Vehicles and goods | ||||
| Visitor's vehicle number and photo; number plate read from the phone's photo; check-out by vehicle number | – | |||
| Goods vehicle trips: driver and crew, load in / out, loading bay, seal numbers, photo slots the customer defines | – | |||
| Goods documents per trip (challan, invoice, e-way bill number and photo, LR, PO), required by purpose and load | – | |||
| Vehicles register: expected, inside, overstays, documents missing, turnaround by transporter | – | |||
| Material gate pass: raised by staff, approved, QR and code, checked or held by the guard; a loaded vehicle cannot leave without it | – | |||
| Returnable items logged back, with overdue reminders | – | |||
| Contractors | ||||
| Contractor / vendor passes limited to days, hours and gates | – | |||
| Work permits: requested by a host, approved with conditions, crew passes limited to the permit, photo and ID at first entry, "work today" at the gate, extend / close | – | – | ||
| Materials and debris of a work permit leave on a gate pass | – | – | ||
| Security operations | ||||
| Patrol rounds: QR or NFC checkpoints, routes with schedules, scans without signal, GPS, missed and incomplete rounds flagged | – | – | ||
| Patrol duty rota: rounds go to the guard on duty, reassigned by reception, late rounds flagged | – | – | ||
| Incident register: severity, owner, police reference, follow-up dates, photos / videos, printable report, analysis by month | – | – | ||
| Emergency broadcast by area to staff, guards, hosts and visitors inside, with "all clear"; shown on apps and kiosk | – | – | ||
| Printable muster list (roll call) of everyone inside | – | – | ||
| Lost and found | ||||
| Found items logged at the gate with a photo and kept until claimed; lost items reported; the two matched and the owner told; handed over against a signature | ||||
| Hosts report a lost item, see what the gates hold and say "this is mine" on the host portal and app | – | |||
| Records and reports | ||||
| Visitor log with search and filters; export to spreadsheet | ||||
| Visit and pass analysis by day, type, purpose, host, gate, department | ||||
| Change history on every record; after check-out only an administrator corrects, with a reason | ||||
| Photos and ID scans deleted automatically after the retention days the customer sets | ||||
| Several sites and schools | ||||
| Words of the site (office building) on screens and messages, where SmartMy Society runs next to the VMS host part | – | |||
| Several sites or companies in one account, each seeing its own data; a head-office user sees all of them together | – | up to 5 sites | ||
| Schools: parents recognised; passes for admission visitsWith SmartMy Campus | ||||
| Schools: parents ask for a parent-teacher meeting and get a passWith SmartMy Campus | – | |||
| Parents pre-register a visit to their child and see the visit history, on the parent portal and the Campus appWith SmartMy Campus | – | |||
| Own WhatsApp number, group terms, agreed limits | – | – | – | |
| With SmartMy Desk (helpdesk) | ||||
| Guards report broken gate equipment (kiosk, scanner, barrier, lights) as a helpdesk ticket for the gate, from the back office, the guard portal and the Guard appWith SmartMy Desk | ||||
| A helpdesk ticket about a lost item becomes a lost report; the requester hears on the ticket when it is foundWith SmartMy Desk | ||||
| Host complaints handled as helpdesk tickets; the host follows the status and repliesWith SmartMy Desk | – | |||
| Approval chains and chat | ||||
| Visits, visit requests and exit passes approved through approval chains (several levels, named approvers) | ||||
| Gate passes and work permits approved through approval chains (several levels) | – | |||
| Staff chat | ||||
Tell us your size and we will put the figure in writing.
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