Staff chat
Counter staff, yard staff, drivers, managers and accounts chat with each other inside SmartMy, one to one or in groups, with photos and files. Nobody needs a colleague's personal number to ask which car is ready or who covers the airport run.
PLANSEvery plan
The problem it solves
- A photo of a dent is sent to the manager's personal WhatsApp and leaves the company with the phone.
- A new driver has to collect a dozen numbers before they can ask anything.
- The counter, the yard and accounts talk across three different apps.
How it works
- Click Chat in the main menu of the back office. It opens under the usual menu bar.
- Click New, then Message someone, and choose a colleague. There is one chat per pair of people, so an old chat opens again.
- For a team, click New, then New group, give it a name such as "Airport depot", and tick the people.
- Type and send. The paperclip adds photos or files. Enter sends; Shift + Enter starts a new line.
- Use Mute for a busy group, Search to find an old message, and Leave to quit a group.
Everything it does
Who you can message
- Every active colleague with a SmartMy login who shares an Entity with you, including colleagues of other SmartMy products
- Drivers with the Rental Driver role have a login, so they are in the chat too
- Customers, renters on the booking page and corporate bookers are never in staff chat
Conversations
- One-to-one chats, groups you make and your organisation's channels
- Group name up to 60 characters; message up to 4,000 characters, with photos or files
- Ticks: one when sent, two when everyone has seen it; new messages appear within a few seconds
Chat and the rental order
- Talk about one hire belongs on the order's notes and history, which stay with the hire
- Staff chat is for everything else: who covers a shift, a car to move, a day's plan
What it does not do
- No voice or video calls and no voice notes
- No notification to a phone; the unread count shows in the chat list
- No chat inside the SmartMy Rental apps
Who uses it
Counter staffAsks the yard which car is ready.
Yard staff and driversSend a photo or a question from the yard.
Depot managerRuns a group for the depot.
AccountsAsks about a deposit or a charge to bill.
Where you use it
- Web: Chat in the back office's main menu; on a phone browser the address ending in /chat opens the same screen
- Not in the SmartMy Rental Staff, Driver or customer apps
- Not with customers: customers get the booking messages and use the customer pages
Questions
Can drivers chat from the Driver app?
Not from the app. A driver opens the address ending in /chat in the phone's browser with their login and gets the same chat.Can customers chat with us here?
No. Staff chat is for colleagues only. Customers get messages about their hire and use the customer pages or app.Does it notify my phone?
No. Unread messages are counted in the chat list.Related features
CUSTOMERSThe SmartMy Rental Staff app for the yardCounter and yard staff run the day from a phone. They see what goes out, comes back, is called off or overdue. They handle each car by QR scan, depot transfers and deliveries. Every handover and return check is done on the phone, with photos, readings, damage and signatures.CHAUFFEUR AND WET HIREThe SmartMy Rental Driver appChauffeurs, operators and delivery drivers see their own duties and jobs on the phone. They start duties with a check, fill in the docket, get the customer's signature, and mark deliveries on the way and done. The app is built and in testing, not in the app stores yet.ACROSS SMARTMY RENTALSeveral entities in one accountRun the rental companies of your group, such as a self-drive company and a chauffeur company, in one SmartMy Rental account. Each Entity keeps its own depots, cars, orders, settings, booking page and books, and staff can work in the Entities they are allowed in.ACROSS SMARTMY RENTALNotificationsOn every plan, customers hear when a hire is confirmed, called off, due back or overdue. They also get check reports, pay links, receipts and fines, and hear when a driver is on the way or a duty starts. Each goes to the in-app inbox and the first of WhatsApp, email or SMS that works, and your staff get to-dos for what needs them.
See your fleet on it.
Tell us how many cars or machines you hire out, from how many depots, and how bookings reach you today. We will set up your fleet with you on SmartMy Rental.