Notifications
On every plan, customers hear when a hire is confirmed, called off, due back or overdue. They also get check reports, pay links, receipts and fines, and hear when a driver is on the way or a duty starts. Each goes to the in-app inbox and the first of WhatsApp, email or SMS that works, and your staff get to-dos for what needs them.
PLANSEvery plan
The problem it solves
- Customers phone to ask whether the booking went through.
- A car is two days late, and the customer says nobody reminded them.
- The return check report with photos is never sent, so a damage charge is disputed weeks later.
How it works
- Something happens on a hire: it is confirmed, called off, due back tomorrow, overdue, checked, billed or paid.
- The customer is told in their in-app inbox, when they have a login. They are also told by the first channel that can reach them: WhatsApp, else email, else SMS.
- A check report goes with its PDF; a pay link carries the link.
- Your staff get to-dos on the order for what needs them, such as an overdue car or a tracker alert.
- Every message leaves a line in Notifications > Delivery Log, with the reason when it could not be sent, such as no mobile number.
Everything it does
To the customer (every plan)
- Rental Confirmed: when the order is confirmed, with its dates
- Rental Called Off: when a line is called off, with the call-off number
- Rental Due Back: once a day, for lines ending in 24 to 48 hours; not for hires that roll on
- Rental Overdue: once per line, when it is past its end and not back
- Rental Check Report: when a check with the customer is signed, with the PDF
- Rental Payment Link and Rental Payment Received
- Rental Driver on the Way, Rental Fine Charged, Rental Lease Ending (a month before) and Rental Lease Renewed, where those parts are in your plan
- Rental Duty Started: chauffeur and wet hire (Scale)
To your team
- Overdue: a to-do for the order's salesperson, on every plan
- Tracker alert: a to-do for the depot's manager, with SmartMy Transit
- Asset Warranty Ending, Maintenance Contract Ending and Insurance Ending: 30 days before, in the app and by email (Scale)
- Asset Given: Please Acknowledge and Asset Taken Back: Please Confirm: to the staff member, by email or in-app (Scale)
- Asset Hand Back Asked, Asset Not Received and Asset Handover Disputed: to the Incharge who gave it or the Asset Managers (Scale)
- Charges To Confirm: the approvers get a to-do and an Approval Waiting message, by email and in-app
Delivery and choices
- All Rental events are work messages: they go out at once, at any hour
- A person can switch off a channel, such as SMS, for themselves; in-app always arrives
- WhatsApp and SMS come from your message credits and need approved templates; without them, email is used
- An administrator switches an event off, or changes its channels and wording, for everyone or per Entity
- Push to phones is built into the apps and is not switched on yet
On Starter
- Customer messages go out on Starter too: confirmed, called off, due back, overdue, check reports, pay links, receipts and driver on the way
- Fine and lease messages come with Growth; duty messages with Scale
- Staff to-dos, such as overdue cars, work on every plan
Who uses it
CustomerGets booking, return, check, payment and driver messages, and opens them in the customer pages or app.
Counter staff and salespersonGet overdue to-dos and follow up.
AdministratorSets channels and wording per Entity and reads the Delivery Log.
Where you use it
- Web: Notifications > Delivery Log, Analysis and Configuration (Events, Templates, Providers, Template Approvals, Company Settings)
- Customer pages: links in messages open the order, the check or the payment
- The SmartMy Rental app for customers: the in-app inbox (built and in testing, not in the app stores yet)
What you control
Settings
- Per event: on or off, its channels and their order, for everyone or per Entity
- Templates per channel and language
- WhatsApp and SMS providers, or your message credits
Works with
SmartMy TransitTracker alerts on hired cars become to-dos for the depot.
Questions
Does a customer get the same message three times?
No. Each event goes to the in-app inbox and to one of WhatsApp, email or SMS: the first that can reach the customer, in that order.Do Starter customers get emails?
Yes. Starter sends the rental messages by email and in the app. WhatsApp and SMS use message credits.Can we change the wording?
Yes. Edit the templates per channel and language under Notifications > Configuration > Templates. WhatsApp templates need approval before use.How do I check a customer got the check report?
Open Notifications > Delivery Log. Each message shows its status and, when it was not sent, why.Related features
HIRE ORDERSHire orders from quote to returnEvery hire runs on one order. It starts as a quote and is confirmed with the cars reserved. It goes out through a handover check, comes back through a return check, and is closed once billed. Class bookings get a free car at confirmation, and clashes are refused with the booking named.CHECKSHandover and return checks with photos, meters and signaturesEvery handover and return runs through a check from your own template. Check points are cards by team, answered with one tap. The check also takes required photo angles, meter readings, the item list and damage marks. Each team signs its part, and the customer signs last. The new check starts from the last one, so readings show their value before and known damage is already listed. The signed report goes to the customer as a PDF.BILLING AND PAYMENTSPay links, card holds, saved cards and mandatesAsk for money with a pay link on your own payment provider. Hold a deposit on the card, and charge a saved card or mandate each billing cycle. Every request follows its payment to Paid, Held, Failed or Refunded by itself.TOLLS AND FINESTolls and fines matched to the renterTolls, speeding, parking and other notices come in by plate and time, one by one or from the operator's file. SmartMy finds the hire the car was on at that moment. It charges the customer with your admin fee, on the next bill or at once by saved card or pay link.DRIVERS AND DELIVERYDelivery and collection with zones and chargesBring the car or machine to a hotel, the airport or a site and fetch it back. A delivery job is made when the hire is confirmed and a collection job when the customer calls off. They are priced by zone or distance, with after-hours and waiting charges.CUSTOMERSThe SmartMy Rental app for customersYour customers follow their rentals on the phone: what is on hire, call off, ask to extend, pay, and share check reports. They keep their licence and ID photos in the app, and book a car when you take bookings online.
See your fleet on it.
Tell us how many cars or machines you hire out, from how many depots, and how bookings reach you today. We will set up your fleet with you on SmartMy Rental.