Cleaning jobs after each check-out, with linen and amenities
Every check-out makes a cleaning job for the unit with its checklist, due by the next arrival. The unit shows Not Ready until the cleaner ticks every step and adds the photos asked for; issues found become repair requests.
PLANSScale only
The problem it solves
- Cleaners are sent by phone message, and a unit is missed before a late arrival.
- A guest finds the unit dirty because nobody checked the cleaning was finished.
- Linen and amenity use is unknown until the store runs out.
- A broken tap seen by the cleaner is never reported.
How it works
- Set up checklists once in Lease > Configuration > Upkeep and Checks > Cleaning Checklists. Add steps per unit type, Photo Needed where you want proof, and the usual time.
- When a guest checks out, a cleaning job is made: the unit, from now, ready by the next arrival, and the checklist. The unit is marked not ready.
- Cleaners see their jobs in the Staff app under Operations > Checks and Upkeep > Housekeeping, or on the web, filtered Open, Mine and Due Today.
- The cleaner presses Start, ticks the steps, adds photos, counts linen sets and amenity packs, writes any issues and presses Done.
- Done is refused until every step is ticked and, where a step asks for one, a photo is added. The unit is ready again.
- A supervisor marks the job Inspected. Issues written on the job become a maintenance request with the photos.
Everything it does
Checklists
- Name, unit types it is for (empty for every type), steps with Photo Needed, usual time, Entity
- The checklist for the unit's type is used, else the one for every type
Cleaning jobs
- Unit, property, after which stay, checklist, from, ready by, cleaner, steps, photos
- Linen sets used and amenity packs used
- Issues found
- To Do, Cleaning, Done, Inspected, Cancelled; only a job not started can be cancelled
Unit readiness
- A unit with an open cleaning job is not ready
- It is ready again when its last open job is done or cancelled
Repairs from cleaning
- Issues written on a finished job become a maintenance request of the unit, with the job's photos, paid by the landlord to start with
Who uses it
CleanerWorks the jobs in the Staff app with the checklist and photos.
Housekeeping supervisorAssigns cleaners and marks jobs inspected.
Front deskSees which units are ready before check-in.
Lease ManagerSets the checklists.
Where you use it
- The SmartMy Lease Staff app: Operations > Checks and Upkeep > Housekeeping (built and in testing, not in the app stores yet)
- Web: Lease > Operations > Checks and Upkeep > Housekeeping; Lease > Configuration > Upkeep and Checks > Cleaning Checklists
What you control
Settings
- Usual time per checklist: 90 minutes to start with
- Photo Needed per step
Questions
Who is the cleaner on a new job?
Nobody until someone assigns it or a cleaner presses Start, which takes the job.Are linen and amenities taken from stock?
No. The job records the linen sets and amenity packs used; stock is not reduced by itself.What if a step needs a photo?
Done is refused until the job has photos. One set of photos covers the job's photo steps.Do cleaners need the app?
No. They can work jobs on the web too. The Staff app is built and in testing, not in the app stores yet.Which plan has it?
Scale.Related features
SHORT STAYShort stays: nightly rates, reservations and guest listsLet serviced apartments and holiday homes by the night next to your long leases. You get nightly rates with seasons, reservations with guest lists, house rules and a guide, cancellation policies, and guest messages.CHECKS, DEPOSITS AND REPAIRSMake-ready tasks before the next tenantWhen a tenant moves out, your list of tasks between tenants is made for the unit: paint, deep clean, change locks. The unit shows Not Ready until the last task is done, then it is Vacant again.CHECKS, DEPOSITS AND REPAIRSRepair requests with service levels and work ordersTenants report repairs with photos from their page or the app. Each request gets a category and urgency, and respond-by and fix-by times from your service levels. It also gets work orders to vendors, a recharge to the tenant when they pay, and the tenant's rating.OPERATIONSThe SmartMy Lease Staff appProperty managers, leasing agents, inspectors, maintenance, housekeeping and the front desk run the day from a phone. The app opens on Today and its Menu holds the same places as the web's Lease menus.SHORT STAYDoor code per stayA confirmed stay gets its own six-digit door code for its dates. The guest gets it the day before arrival and sees it in the app. It ends with the stay's dates, or when the booking is cancelled.
See your buildings on it.
Tell us how many properties and units you have, whether you let your own or manage for owners, and how rent is paid today. We will set up your portfolio with you on SmartMy Lease.