SmartMy Desk
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Facility maintenance and AMCEquipment service firmsIT and network supportCampuses and institutions
FOR IT SERVICE MANAGER

SmartMy Desk for IT and network support

TODAY
×Email requests get buried.
×Response times are hard to prove.
×Prepaid hours in a sheet.
WITH SMARTMY DESK
Email becomes a ticket with a clock. Prepaid hours are drawn down as work is approved.
Email intakeResponse timesPrepaid hoursCustomer portal
Is there a knowledge base?Yes, in the Business plan. Answers by kind of issue and audience, suggested on a ticket, written from a solved one, on the portal and in the app.
Can we bill remote work?Yes. A visit is optional.