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HELPDESK AND MAINTENANCE
From complaint to closed, with nothing lost on the way.
Customers raise a ticket. Your team visits, fixes, gets it signed off and bills it. SmartMy Desk keeps the clock, the contract and the paperwork for you.
Built for maintenance contractors, AMC providers, IT support teams and campus facility teams.
WITHOUT IT
What goes wrong without it.
×Complaints arrive by phone, email and messages, and some are never written down.
×Nobody is sure what is under contract, so free work gets billed and billable work goes free.
×Promised response times are missed and the manager hears it from the customer.
×Time and parts are noted on paper and never reach the invoice.
×Preventive visits are remembered when the equipment fails.
×The customer calls three times to ask "what is the status?".
APP · BUILT, NOT YET IN THE STORES
The technician's day, on the phone.
Queue, visits, checklist, photos, time, van stock and the customer's signature. Work in a basement with no signal is saved and sent later. Customers raise and follow their tickets in the same app.TKT-2291 · AC not coolingRespond in 0:42
Visit · Tower BChecked in 10:14
ProofCustomer signature
HOW IT RUNS
One job, from raised to closed.
01
RaisedPortal, email, a QR tag on the unit, or your office.02
RoutedRight team, priority, promised times, contract cover.03
VisitedCheck in on site, checklist, photos, time and parts.04
QuotedOut-of-contract work goes as a quote. The clock pauses.05
SolvedSignature, closing code or after-photo. Service report PDF.06
BilledConfirmed, rated, and approved work goes to the invoice.WHAT IT DOES
See all features →Compare plans →What is inside.
01
Tickets from every door
One list, however it reached you.✓Portal, email, WhatsApp, QR tag
✓Photos, video, voice notes
✓"This affects me too"
02
Response times
Every ticket carries its own clock.✓Response, arrival, resolution
✓Paused while waiting
✓Escalation before a miss
03
Site visits
The visit belongs to the ticket.✓Check-in with position
✓Checklists with readings
✓Before and after photos
04
Contracts and AMC
The contract decides what is free.✓Cover by site and equipment
✓Prepaid hours bank
✓Renewal accepted online
05
Preventive maintenance
Planned visits become tickets.✓By equipment type
✓Days, weeks or months
✓Shown on the contract page
06
Equipment and sites
A service history for every unit.✓Printable QR tags
✓Warranty and criticality
✓Repeat faults flagged
07
Time, parts, purchases
Recorded where the work happened.✓Start / stop timer
✓Four sources of parts
✓Optional van stock
08
Quotes and invoices
Billable work does not slip through.✓Accepted with a signature
✓Customer prices and discounts
✓No close while unbilled
09
Customer portal
Customers stop calling for status.✓Promised times shown
✓Answers from the knowledge base
✓Admins manage their users
10
Reports
For the service manager.✓First-time fix
✓Targets met and missed
✓Profit by contract
SECURITY AND DATA
Internal notes stay internal. Every change is kept.
Customers see their ownA customer's people see the tickets they raised or follow, and nobody sees another organisation.
Costs stay insideInternal notes, cost prices and margins never reach customers; cost prices are for team leads and above.
Every change is keptEach change to a ticket is recorded with who and when, and promised times cannot be edited by hand.
Invoiced lines lockTime and material lines lock once they are invoiced.
Good to know before a demo
What SmartMy Desk does not do today, so you hear it here first.
App in the storesBuilt for iPhone and Android. Ask us about it in the demo.
IN PROGRESSA chatbot for customersCustomers search the knowledge base themselves. Nothing answers them automatically.
NOT YETLive technician trackingPosition is recorded at check-in and check-out only.
NOT INCLUDEDA published priceTell us about your service team for a quote.
ON REQUESTQuestions and answers
Who is SmartMy Desk for?
Maintenance contractors, AMC providers, equipment service firms, IT support providers, and campus teams that use other SmartMy products.
How can a customer raise a ticket?
On the portal, by email to your team's address, on WhatsApp, by scanning the QR tag on a unit, from the app, or by calling your office.
Does it handle preventive maintenance?
Yes. Plans on a contract raise tickets at intervals of days, weeks or months. It does not schedule by running hours or meter readings.
How do we prove the job was done?
Per kind of issue you choose: the customer's signature, a four-digit closing code sent to the requester, or an after-photo.
Does the app work without a network?
For site work, yes: check-in, checklist, photos, signature, time and parts are saved and sent later. Solving and replying need signal.
Can we use it without billing?
Yes. Time and materials are still recorded; they are simply not invoiced.
What does it cost?
We have not published prices. Talk to us.
See one of your own jobs run through it.
Tell us how a complaint reaches you today and what you bill for. We will show you the same job in SmartMy Desk.