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APP · BUILT, NOT YET IN THE STORES
SmartMy Desk: one app for technicians and customers.
PLEASE NOTESmartMy Desk is built for iPhone and Android. It is not in the App Store or Play Store yet, and phone alerts are not switched on.
Technicians
Their queue✓Queue with SLA countdown
✓Directions and equipment history
✓Timer, solve, signature
✓Van stock and parts
Without signal
Technicians✓Check-in, checklist, photos, time saved
✓Sent later with the real time
✓Solving needs signal
Customers
Their tickets✓Raise with photos
✓Confirm a visit
✓Confirm the fix and rate
✓Answers from the knowledge base
Subcontractors
Outside firms✓The tickets given to their firm
✓Visit, time and materials
Team leads
The board✓The wall screen on the phone
✓Open, unassigned, targets due
On the web
Your team✓Contracts, quotes, invoices
✓Stock and reports