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SECURITY AND PRIVACY
Internal notes stay internal. Every change is kept.
Customers see only their own
A customer's people see the tickets they raised or follow, their admin sees the whole organisation's, and nobody sees another organisation.Your team by role
Technicians see their teams' tickets and the ones they work on, team leads their teams, service managers everything.Internal notes stay internal
Notes for your team, your cost prices and your margins are never shown on the portal or in the customer's app.Cost prices for leads
Cost prices and margins are visible to team leads and above, not to technicians.Confidential complaints kept out
Harassment and similar complaints do not go into tickets.Every change is kept
Every change to a ticket is recorded with who made it and when.Promised times cannot be edited
A promised time cannot be changed by hand: it only pauses by rule, in a waiting stage.Invoiced lines lock
Time and material lines lock once invoiced, and when a customer removes a person their login stops but their tickets stay.Where data is kept and how long it is kept after you leave are set in your agreement with us.