Payment reminders and payments due
Parties are reminded a few days before a bill falls due, and every week once it is overdue, with a link to the bill. On the other side, Payments Due lists the supplier bills you have to pay.
PLANSFrom Growth
Built; not yet tried end to end at a customer.
The problem it solves
- Regular customers pay at the end of the month from memory, and some forget.
- Calling every party about every bill takes a person half the day.
- A reminder is sent once, the party ignores it, and nobody follows up.
- Supplier bills are paid late because nobody looked at what falls due this week.
How it works
- In Trade > Configuration > General > Settings > Credit Control, set Payment Reminders: the days before the due date when the party is told. Three to start with.
- Every morning SmartMy Trade looks at the unpaid customer bills of each entity.
- A bill falling due within those days gets one Payment Due Soon message, with the amount left, the bill number and the due date.
- A bill past its due date gets a Payment Overdue message, and again every 7 days until it is paid.
- Each message carries a link to the bill, where the party can see it and pay online.
- For your own bills, Accounts opens Trade > Purchase > Receiving and Paying > Payments Due and pays the supplier bills that are due, several at once.
Everything it does
Which bills
- Posted customer bills not paid or part paid, of every entity
- The amount told is what is still unpaid
- Bills to the cash customer are never reminded
- The due date is the bill's own due date, set by its payment terms
- A bill with no payment terms is due on its bill date: give credit parties payment terms to match their credit days
When
- A daily run early in the morning
- Payment Due Soon: once per bill, when the due date is within the days set (3 to start with); zero switches it off
- Payment Overdue: the first morning after the due date, then every 7 days until paid
- The bill keeps the date of its last due and overdue reminder
Payments due to suppliers
- Trade > Purchase > Receiving and Paying > Payments Due: posted supplier bills not fully paid
- Sort or filter by due date and supplier; pay several from the list at once
- Shown to Accounts and Trade Managers
Related
- Overdue bills also hold new credit bills to that party when Hold When Bills Are Overdue is on
- The owner's Today screen in the app shows what is overdue
- The party sees what it owes and what is overdue on the customer portal
Who uses it
AccountsSets payment terms on parties, follows overdue bills, and pays suppliers from Payments Due.
Trade AdministratorSets the days before due and the channels of each message.
PartyGets the reminders and pays from the link.
Where you use it
- Web: Trade > Configuration > General > Settings > Credit Control (Payment Reminders); Trade > Purchase > Receiving and Paying > Payments Due
- WhatsApp, SMS or email: the reminder to the party, with a link to the bill
- Customer portal: the bill the link opens, with Pay
- Not built: interest on overdue bills, or a reminder that stops when a cheque is received but not yet cleared
What you control
Settings
- Remind Days Before Due: 3 (zero: no Payment Due Soon message)
- Overdue reminder: every 7 days, fixed
- Each message switched on or off and its channels chosen per entity in the notification settings
Notifications
- Payment Due Soon: to the party, once per bill, by WhatsApp, else SMS, else email. The first that can go out is used; WhatsApp and SMS use message credits
- Payment Overdue: to the party, then every 7 days until paid, on the same channels
Questions
How often is an overdue party reminded?
The first morning after the due date, then every 7 days until the bill is paid.Can we remind earlier than 3 days?
Yes. Set Payment Reminders in Credit Control to the number of days you want. Zero stops the before-due message.Where does the due date come from?
From the bill's payment terms. Set payment terms on each credit party to match its credit days, or its bills fall due on the bill date.Can the party pay from the message?
The message links to the bill. With online payment set up and a portal login, the party pays there.Are walk-in cash customers reminded?
No. Bills to the cash customer are never reminded.Related features
ORDERS, PURCHASE AND CREDITCredit limit, overdue and cash-only holdsSome credit bills and sales orders wait for a manager's approval. That is when over the party's credit limit, to a cash-only party, or to a party with overdue bills. Approved, it posts or confirms by itself.ORDERS, PURCHASE AND CREDITCheque register: post-dated cheques and bounce chargesEvery cheque you receive or issue in one register. Post-dated cheques wait for their date, and a cleared cheque becomes the payment in your bank. A bounced cheque undoes it and bills the charges to the party.CUSTOMERS, BROKERS AND REPORTSCustomer portal: bills, statement and paying onlineYour credit parties log in to see what they owe, what is overdue, every bill and return, and their statement for any period. A bill opens its own page, where the party pays online.BILLING AND STOCKParty ledger and statementEvery party's account in one place: opening balance, each bill, return and payment with a running balance, and the closing balance, for any period. Show it on screen, print a Statement of Account to send, or open it on the phone.BILLING AND STOCKBill sent and payment received messages to partiesWhen a credit bill is posted, the party is told the amount and the due date, with a link to the bill. When their payment is recorded, they get a thank-you with what is still due. Messages go by WhatsApp, SMS or email, whichever is set up first.ACROSS SMARTMY TRADENotificationsParties hear when a credit bill is made, a payment comes in, or an order is confirmed or dispatched. They also hear when a bill falls due or a cheque bounces. The owner gets the day's summary each evening. Email and the in-app inbox need no set-up; WhatsApp and SMS use your message credits.
See your shop on it.
Tell us what you sell, how many shops and godowns you run and how you bill today. We will set up your items and parties with you and print your first bill.