VIP tiers, preferences and referral commissions
Regular renters move up tiers by what they spent in the last 12 months. Each tier takes a discount off the rent wherever they book. Their preferences and favourite cars sit on their contact, and hotels, concierges and agents who send you customers earn a commission on each rental.
PLANSScale only
The problem it solves
- Your best customer gets the same price and the same questions as someone renting for the first time.
- Which hotel a renter likes the car delivered to, and the child seat they always take, is in one staff member's head.
- The hotel concierge who sends you guests is paid from a notebook, late, and sometimes twice.
How it works
- A Rent Manager sets the tiers in Rental > Configuration > Customers and Channels > Customer Tiers. Give the name, Spend in 12 Months From, the Discount (%) off the rent, and the perks staff should give.
- Once a month each customer's rental spend of the last 12 months is added up, a company's people together. Each customer gets the highest tier it reaches, or drops, unless Tier Set by Hand is ticked.
- The discount comes off the rent on rental orders, the online booking page, the booking API and the SmartMy Rental app for a signed-in customer.
- Staff see the tier on the order, and preferences and favourite cars on the customer's Rental Customer tab.
- For a hotel or agent who sends customers, tick Refers Customers with a Commission (%), and pick them in Referred By on the order.
- When the order ends a commission on its rent is made. In Rental > Billing > Deposits and Credits > Partner Commissions press Make Vendor Bill, or Cancel.
Everything it does
Tiers
- Ready-made: Silver from 5,000 with 5 %. Gold from 20,000 with 10 % and free delivery and collection. Black from 75,000 with 15 %, free delivery, upgrades when free and a dedicated contact
- Change the amounts to your currency; add, archive or rename tiers; one Entity or all
- Perks are text for staff; the system does not add free delivery or upgrades by itself
The monthly review
- Orders out, ended or closed that started in the last 12 months
- Spend is the order's total (rent and extras, before tax) in the customer's currency
- Writes Rental Spend (12 months) and Rentals (12 months) on the customer
- A scheduled job, once a month
The discount
- Taken off the rent of each line, not the extras
- Back-office orders, the booking page, the API and the app's Book a Car
- Not on leases: a lease keeps its agreed monthly fee
Preferences
- Rental Preferences: delivery place, extras they always take, how they like to be served
- Favourite Cars: the cars they ask for
Referral commissions
- One per order, made when it ends, with the rent, the per cent and the amount, status To Pay
- Make Vendor Bill: one draft bill per partner, Entity and currency, a line per order
- Cancel: only commissions not billed yet
- Filter To Pay; group by Partner, Status and Entity
Who uses it
Rent ManagerSets tiers and their discounts, fixes a tier by hand, pays or cancels commissions.
Hire desk (Rent User)Sees the tier, the preferences and favourite cars, and puts Referred By on orders.
AccountsChecks and posts the commission bills.
Where you use it
- Web: Rental > Configuration > Customers and Channels > Customer Tiers and the contact's Rental Customer tab. Also Customer Tier and Referred By on the order; Rental > Billing > Deposits and Credits > Partner Commissions
- Booking page, booking API and the SmartMy Rental app: prices with the tier discount
- Not shown to customers yet: the tier name and their spend; they see the lower price only
- Not on any portal: referring partners do not see their commissions online
What you control
Settings
- Tiers: Silver 5,000 / 5 %, Gold 20,000 / 10 %, Black 75,000 / 15 % to start with
- Tier Set by Hand: per customer, off to start with
- Commission (%): per referring partner, 0 to start with
- The monthly review: on, once a month
Notifications
- No message is sent when a customer changes tier or a commission is made
Questions
How does a customer move up a tier?
Once a month their spend of the last 12 months is added up. They get the highest tier that spend reaches, and drop when they rent less, unless you set the tier by hand.Does the discount apply when they book online?
Yes. The online booking page, the booking API and the SmartMy Rental app price the booking for the customer who books. So the tier discount is in the price.Do the people of one company share a tier?
Yes. The spend of all the people of a company is added together, and the tier is set on the company.Can we give one customer Black without the spend?
Yes. Choose the tier on their contact and tick Tier Set by Hand. The monthly review then leaves it alone.How do we pay the hotels that send us guests?
Tick Refers Customers on the hotel's contact with its per cent, and put the hotel in Referred By on each order. When the hire ends a commission is made; Make Vendor Bill puts the open ones on one bill.Related features
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See your fleet on it.
Tell us how many cars or machines you hire out, from how many depots, and how bookings reach you today. We will set up your fleet with you on SmartMy Rental.