The SmartMy Rental app for customers
Your customers follow their rentals on the phone: what is on hire, call off, ask to extend, pay, and share check reports. They keep their licence and ID photos in the app, and book a car when you take bookings online.
PLANSEvery plan
Built and in testing, not in the app stores yet.
The problem it solves
- Customers call the counter to ask when their car is due back or what they still owe.
- Licence and passport copies arrive on WhatsApp and are saved on someone's phone.
- A customer who wants a car for the weekend has to phone during office hours.
- The return report is printed and lost, and the damage charge is argued later.
How it works
- Your office gives the customer a portal login. They install SmartMy Rental, give your server address the first time, and sign in with the login or a passkey.
- The app opens on My Rentals: each booking with its cars, dates and total. The Menu holds My Rentals, Book a Car and Licence and ID.
- In a booking they see each car with its plate and call-off number, and press Call Off or Ask to Extend. Payments waiting show Pay, which opens your payment page.
- Check reports of the booking open as PDFs that the customer can save or share. A booking made online also links to its booking page, to sign the agreement or cancel.
- Under Licence and ID they type the licence number, expiry and date of birth. They add photos: licence front and back, passport or ID, and a selfie.
- With online booking on (Growth), Book a Car and the + on My Rentals find free cars for the dates. Prices are for that customer. Book confirms the car and the deposit.
Everything it does
My Rentals
- Bookings of the customer's company, newest first, up to 100, with the count on the Menu tile
- A booking: number, your Entity, depot, status, total, each car with plate, dates and call-off number, extras
- Call Off: asks to confirm, then gives the call-off number; nothing is charged after that time
- Ask to Extend: a date and a note; your team gets a to-do and confirms it
- Payments with their state, and Pay while a request is waiting or failed
- Booking page (agreement, cancel): for bookings made on the booking page or in the app
Check reports
- Every finished check of the booking, with its number and date
- Opens as a PDF and goes to the phone's share sheet, to save, mail or WhatsApp
- Disputing a report is on the customer pages on the web, not in the app
Licence and ID
- Driving licence number, licence expiry and date of birth, then Save
- Photos taken or picked: Licence front, Licence back, Passport / ID, Selfie
- Once staff verify the papers, Your papers are verified shows and the fields can no longer be changed; the office changes them
Book a Car (Growth)
- Shows only when your Entity has online booking open
- Choose your dates: pick-up and return at 10:00 on the days picked, up to a year ahead
- Free cars shown online, with picture, class, two highlights and the price for this customer (VIP tier and price rules applied on Scale)
- Book shows the rent and the deposit to confirm; the booking opens with its payments to pay
- The booking is checked like the web page: shortest notice, the blocklist, and what you take online
Sign-in and phone
- iPhone and Android; your organisation's server address on first start, unless your build has it
- Sign in with the portal login or a passkey; the session is kept in the phone's secure store
- Needs signal: nothing is kept on the phone to send later
Who uses it
Renter or customer's staffFollows bookings, calls off, asks to extend, pays, shares reports and keeps licence and ID.
Rent UserConfirms extensions and verifies the driver's papers.
AdministratorGives portal logins and opens online booking.
Where you use it
- The SmartMy Rental app (iPhone and Android): My Rentals, Book a Car and Licence and ID on the Menu. Built and in testing, not in the app stores yet)
- Portal: the same rentals on the web, with check disputes and invoices
- Not in the app: invoices, check disputes, choosing extras, and booking a class instead of one car
- Not in the app: opening the car's doors from the phone (keyless access)
What you control
Settings
- Online Booking Open: per Entity, off to start with; Book a Car shows only when on (Growth)
- Shortest Notice: 2 hours; Hold Unpaid Bookings: 30 minutes; Free Cancellation Until: 48 hours before
- Taken Online: Rent and Deposit to start with
Notifications
- Rental Confirmed, Called Off, Due Back, Overdue, Check Report, Payment Link and Payment Received: to the customer. They go in the app and by the first channel that works in the order WhatsApp, email, SMS (Growth)
- WhatsApp and SMS use your message credits; app push is built in and not switched on yet
- Each goes out at once; a person can switch off a channel, never the message, and in-app notices always arrive
Questions
Is the app in the App Store and Google Play?
Not yet. The app is built and in testing. Until it is in the stores, your customers use the same pages on the web.Can a customer book without calling us?
Yes, with Growth and online booking open. They pick dates, choose a free car, see the price and deposit, book and pay from My Rentals.Can a customer change their licence details after we verify them?
No. Once verified, the fields are locked in the app and the office changes them.Can customers pick extras or insurance in the app?
Not yet. Extras that are compulsory are added. Optional extras and covers are chosen on the web booking page or added by your team.Can customers dispute a report in the app?
Not in the app. They open the report there, and dispute it on the customer pages on the web within the dispute window.Related features
CUSTOMERSCustomer pages: on hire, call off, extend, check reports and paymentsYour business customers sign in to a Rentals page that lists what they have on hire at each site. They call off with a call-off number, ask to extend, read and dispute check reports, pay what is asked and see their invoices.CUSTOMERSOnline booking page and website widgetEach Entity gets its own booking page, which also sits inside your website as a widget. Customers find a free car or class, choose cover and extras, give their licence details, book and pay. A booking not paid in time is cancelled and the car freed.DRIVERS AND DELIVERYDriver licences, IDs, age rules and blocklistKeep each driver's licence, international permit and ID with photos, verify them once. A self-drive car goes out only when every driver on the order passes. Each needs a licence valid for the whole hire, old enough, licence held long enough, and must not be blocked.BILLING AND PAYMENTSPay links, card holds, saved cards and mandatesAsk for money with a pay link on your own payment provider. Hold a deposit on the card, and charge a saved card or mandate each billing cycle. Every request follows its payment to Paid, Held, Failed or Refunded by itself.CUSTOMERSThe SmartMy Rental Staff app for the yardCounter and yard staff run the day from a phone. They see what goes out, comes back, is called off or overdue. They handle each car by QR scan, depot transfers and deliveries. Every handover and return check is done on the phone, with photos, readings, damage and signatures.HIRE ORDERSExtend, swap, call off, roll on and overdue hiresChange a hire while it runs: extend or shorten it, or swap the car through return and handover checks. Call it off with a call-off number, and nothing is charged after that time. Hires that roll on go on by themselves, and overdue cars are flagged every hour.
See your fleet on it.
Tell us how many cars or machines you hire out, from how many depots, and how bookings reach you today. We will set up your fleet with you on SmartMy Rental.