A web chat bubble for your website
One line of script puts a chat bubble on your website. Visitors write from any page, the chat lands in the same inbox as WhatsApp and Instagram, and your team's replies appear in the bubble.
PLANSEvery plan
The problem it solves
- Visitors leave the website because nobody answers the contact form for a day.
- A separate chat tool means one more login and one more place to miss messages.
- Chats from the website never reach the person handling the same customer on WhatsApp.
How it works
- A Marketing Administrator opens Marketing > Configuration > Channels > Web Chats and presses New.
- Under The Bubble, set the Title (Chat with us), the Greeting (a short hello asking how you can help, ready to change) and the Colour.
- Under Where, list the Allowed Websites, comma separated, such as example.com, shop.example.com. Empty means any website.
- Save and copy Put This on Your Website, a single script line, into every page of your site.
- A visitor writes in the bubble. The message opens a conversation in Marketing > Inbox, with a new contact for that visitor.
- Someone in your team, the AI agent or a chatbot replies in the inbox. The answer shows in the visitor's bubble within a few seconds.
Everything it does
The bubble
- Title, Greeting and Colour. The title starts as Chat with us, the greeting as a short hello asking how you can help, the colour as blue (#2563eb)
- Several web chats per Entity, for example one per website or brand
- Text messages up to 2,000 characters each
- The bubble asks the server for new replies every 4 seconds while it is open
- The visitor is remembered in that browser, so coming back later shows the same conversation
In the inbox
- Each visitor becomes a conversation on the Web Chat channel, with a contact made for them
- Assign, tag, add notes and close it as any other chat
- No 24-hour window: you can always reply while the visitor is on the site
- With the AI agent or a chatbot (Growth), the visitor can be answered by itself
Where it may appear
- Allowed Websites keeps the bubble to your own domains and their sub-domains
- No Odoo Website app is needed; any website that accepts a script line works
Who uses it
Marketing AdministratorMakes the web chat, sets its look and allowed websites, and puts the script on the site.
Marketing UserAnswers web chats in the inbox.
Website visitorWrites in the bubble and reads the replies.
Where you use it
- Your website: the bubble
- Web: Marketing > Configuration > Channels > Web Chats, and Marketing > Inbox
- Not in the phone app: this is done on the web. The SmartMy Marketing app covers chats, contacts, posts, leads and campaigns
- Not for files: visitors and your team exchange text in the web chat
- Not as an email form when nobody is online: the chat stays in the inbox until someone answers
What you control
Settings
- Title: Chat with us
- Greeting: a short hello asking how you can help
- Colour: #2563eb
- Allowed Websites: empty, which means any website
Notifications
- No separate alert for a new web chat; the inbox refreshes every 8 seconds and shows the unread count
Questions
Do we need a SmartMy Website for this?
No. The script works on any website. Copy Put This on Your Website into every page.Does the visitor need to give a name or email?
No. They just write. Their chat becomes a contact you can fill in later from the inbox.Can the AI answer web chats at night?
Yes, with the AI agent answering by itself or a chatbot, both in Growth. On Starter the AI suggests replies for a person to send.Can someone put our bubble on another website?
Fill in Allowed Websites with your domains. The bubble then works only on those websites and their sub-domains.Can visitors send pictures?
Not in the web chat. Ask them to share on WhatsApp if you need a photo.Related features
CHANNELS AND INBOXOne inbox for every channelWhatsApp, Instagram, Messenger, web chat and replies to your outreach emails come into one inbox. Your team assigns, tags, notes and answers every chat in one screen, with the 24-hour reply window shown on each chat.CHANNELS AND INBOXWhatsApp, Instagram and Facebook pages connected through SmartMy's Meta app, with number healthConnect your own WhatsApp numbers, Instagram accounts and Facebook pages from one screen, in Meta's own windows. Their messages come to one inbox, and each WhatsApp number shows its quality rating and messaging limit, with an alert when the quality falls.AI AND SELLINGChatbots with menus, questions and hand-overBuild a chatbot from menus, questions and messages, with no AI and no code. On WhatsApp its menus show as buttons or a list. It saves answers on the contact, tags people and hands the chat to a person.AI AND SELLINGThe AI agent answers by itself, with tools, documents and hand-overLet the AI agent answer customers by itself outside working hours, when nobody is assigned, or always. It looks up your products, searches your documents, sends a cart with a payment link and hands over to a person when it should.AUDIENCEWebsite visitor tracking after consentA script on your website records the pages a browser views once the visitor agrees. When the visitor becomes a known contact, through a tracked email link or a form, their pages show on the contact. They can start a journey.
See your inbox and campaigns on it.
Tell us which channels your customers use, how leads reach you and how many people answer them. We will connect a channel with you and run your first journey.