Notifications
The right people hear when a machine calls for help, a breakdown is raised or a quality check fails. They also hear when a job work challan is overdue or a request waits for their approval. Job workers get the challan details when material leaves. Email and the in-app inbox need no set-up.
PLANSEvery plan
The problem it solves
- A machine waits for the maintenance man for an hour because nobody told him it stopped.
- Material sits at a job worker for weeks past its date, and you notice at the stock count.
- A failed check is written in a register, and the quality manager hears about it from the customer.
- The job worker says he never knew what to send back or by when.
How it works
- Something happens: an operator presses the call button, a maintenance request is raised or a check fails. Or a challan is sent or passes its date, or a request reaches an approval level.
- The event finds its people: the roles set on the andon call kind, the technician of the request, the Entity's quality managers. Or the person who raised the challan, or the approvers of the level.
- Your staff get the notice in the back-office inbox and by email, and in the SmartMy Manufacturing app's inbox.
- A message to a job worker goes on the first channel that reaches them: WhatsApp, else SMS, else email.
- Every message leaves a line in the Delivery Log, with the reason when it could not be sent. An administrator can switch an event off, change its channels per Entity and change the wording.
Everything it does
Every plan
- Job Work Sent: to the job worker when a challan is sent, with the process, what to return and by when. WhatsApp, SMS, email and in-app, first that reaches
- Job Work Late: to the person who raised the challan, every morning while it is still out after its expected date; in-app and email
- Request Waits for Your Approval: to the approvers of a level, from any product; in-app and email
Growth and Scale
- Andon Call: to the users of the roles set on the call kind, with the machine, the order and who called; in-app and email
- Maintenance Request: a planned job or a breakdown, to its technician, else to all maintenance technicians; in-app and email
- Quality Check Failed: to the Entity's quality managers, with the item, the check, the lot and what was not OK; in-app and email
- Non-conformance Decided: to the person who raised it, when the decision is approved or sent back; in-app and email
Scale
- Quote Request: to the sales team of the quote request page, else the sales managers, when a buyer sends drawings; email
- Store Request Sent, Store Request Rejected, Purchase Request From the Store: to the person who asked, or the purchase department; in-app
- Asset Warranty Ending, Maintenance Contract Ending, Insurance Ending: 30 days before, to the person looking after it; in-app and email
- Asset Given: Please Acknowledge and Asset Taken Back: Please Confirm: to the staff member; in-app or email
- Asset Hand Back Asked, Asset Not Received and Asset Handover Disputed: to the Incharge who gave it or the Asset Managers
Channels and delivery
- Channels: email and in-app for your staff; WhatsApp and SMS only for Job Work Sent, sent from your message credits with approved templates
- App push is built into the SmartMy Manufacturing app and into each staff event; it is switched on once the app is in the stores
- Andon call and maintenance request notices open their screens in the app
- Delivery Log: every message with its status and, when not sent, why; Retry and Cancel for administrators
People's own choices
- Every Manufacturing event is a work message: it goes out at once, at any hour
- A person can switch off a channel for themselves, such as email; the event itself cannot be switched off by them
- Request Waits for Your Approval and the asset messages cannot be switched off by the person at all
- In-app notices always arrive
Who uses it
Supervisor and maintenance technicianGet andon calls and breakdowns as they happen.
Quality ManagerGets failed checks and requests to approve.
Planner or purchase staffGet overdue job work challans they raised.
Job workerGets each challan with what to send back and by when.
AdministratorSwitches events and channels per Entity, edits the wording and checks the Delivery Log.
Where you use it
- Web: each user's inbox; Notifications > Delivery Log, Analysis and Configuration
- The SmartMy Manufacturing app: the inbox for your staff (built and in testing, not in the app stores yet)
- WhatsApp, SMS or email: Job Work Sent to job workers
- Not built: messages to your customers about their production orders
What you control
Settings
- Per event: on or off and its channels, for everyone or per Entity
- Per event: the wording of each channel's template
- Per andon call kind: the roles that are told
- Job Work Late: checked once a day (fixed)
- Asset reminders: 30 days before the end (fixed)
Questions
Does the maintenance technician get a phone alert for a breakdown?
Today the notice reaches the app's inbox, the web inbox and email at once. Phone push is built into the app and each event; it is switched on when the app is in the stores.Does the job worker need a login?
No. Job Work Sent goes to the job worker's WhatsApp, else SMS, else email. WhatsApp and SMS use your message credits.Who hears about an andon call?
The users in the roles set on its call kind, for example maintenance for a machine stop and the store for a material call.How do I check whether a message went out?
Open Notifications > Delivery Log. Each message shows its status and, when it was not sent, why, such as a missing mobile number.Related features
PRODUCTION AND JOB WORKJob work: challans out, goods back valued, process loss and billsSend your material to a job worker on a challan and it stays your stock, valued, at their place. What comes back is valued with the job charge. The loss is checked against what the process allows, and the job worker's bill is made from what came back.SHOP FLOORAndon: calls for help and the andon boardAn operator presses Call on the terminal and picks who is needed: a supervisor, maintenance, quality or material. The people of that kind are told at once. The andon board shows every call waiting and being handled, with the minutes it waited and took to fix.PLANNING, QUALITY AND COSTBreakdowns raised from the floor, spares and technician time costedWhen an operator stops a machine at the terminal for a breakdown reason, a repair request opens for that machine at once. The maintenance team is told. The stop time and the repair sit on one record, and the repair is costed in spares and technician time.PLANNING, QUALITY AND COSTQuality checks with sampling (AQL), held lots and non-conformanceCheck material as it comes in, each step on the floor, the finished product and goods going out. Each check has a sheet and a sample worked out from the lot. A failed check holds the lot, raises a non-conformance whose decision is approved, and a Rework decision makes the rework order.ACROSS SMARTMY MANUFACTURINGApproval chainsDecisions that cost money or change how you build go to the right people in order before they take effect. They cover failed goods, engineering changes, corrective actions, store requests and asset changes. With no set-up the usual managers approve; you add levels without code.PLANNING, QUALITY AND COSTThe SmartMy Manufacturing appAn Android and iOS app for supervisors, quality inspectors and maintenance technicians. It has today's figures, production orders, machines and jobs, andon calls, quality checks and repairs. Each is shown to the people whose role allows it. Operators keep working on the terminal.
See your shop floor on it.
Tell us what you make, how many machines and people you run, and how production is recorded today. We will set up a line with you and run a job on the terminal.