Notifications
Tenants, guests, members, owners and vendors hear about bills, payments, cheques, checks, notices, repairs and lease dates, and your team hears what needs them. Email and the in-app inbox work with no set-up; a few rental events can also go by WhatsApp or SMS.
PLANSEvery plan
The problem it solves
- A tenant says they never got the notice to vacate.
- A bounced cheque is found a week later.
- A repair is late and the manager hears it from the tenant.
- A certificate expires and the property cannot be let.
How it works
- Something happens. A payment link is made, a cheque bounces or a notice is sent. Or a repair is logged or done, a lease is 90 days from its end.
- The event goes to the person it is about by email, and to their in-app inbox on the web page and the SmartMy Lease app.
- Rental events such as a payment link or receipt try WhatsApp first, then email, then SMS, where a provider and approved template exist.
- Your team gets reminders by email and in-app: late repairs, certificates, guarantees, deposits to protect, unusual meter readings, double bookings.
- Every message leaves a line in the Delivery Log, with the reason when it could not go.
Everything it does
To tenants
- Rent Reminder, Final Rent Demand and Legal Notice for Arrears, at the chasing steps; the property manager too where the step says so
- Cheque Bounced; Inspection Booked; Notice to Vacate Served; Lease Ending, 90 days before (also to the property manager)
- Notice from the Landlord, to each recipient; Maintenance Request Received and Maintenance Done
- How Are We Doing? surveys after moving in, when leaving and yearly
Rental events (WhatsApp, email, SMS, in-app)
- Rental Confirmed, when a lease, membership or stay is confirmed
- Rental Payment Link and Rental Payment Received
- Rental Check Report, with the signed check as PDF
To applicants, guests, members, owners and vendors
- Your Application Link, Application Approved, Application Refused; Viewing Booked and Viewing Cancelled; A Home Is Free
- Stay Confirmed, Your Arrival Tomorrow (with the guide and door code), Check-out Today, Thank You for Staying
- Mail for You; Owner Statement with the PDF; New Work Order to the vendor with the job page
To your team
- New Enquiry, Maintenance Request Late, Certificate Expiring, Insurance Ending (30 days), Guarantee Expiring (60 days)
- Deposit to Protect, Deposit Information Due, Unusual Use (more than twice the usual), Double Booking
Delivery and choices
- All Lease events are work messages: they go out at once, at any hour
- A person can switch off a channel, such as email, for themselves; in-app always arrives
- Lease events use email and in-app; Emergency notices also ask for SMS and WhatsApp, which go once you add wording for those channels
- WhatsApp and SMS need a provider, approved templates and paid message credits
- App push is built into both apps, but not switched on yet: no push sender is set up
- An administrator switches an event off or changes its channels for everyone or per Entity
Who uses it
Tenant, guest or memberGets bills, payment links, notices, repair and lease messages.
OwnerGets statements.
VendorGets work orders with the job page link.
Property managerGets late repairs, expiries, deposit deadlines and unusual use.
AdministratorSwitches events and channels per Entity and checks the Delivery Log.
Where you use it
- Web: each user's inbox; Notifications > Delivery Log, Analysis and Configuration (Events, Templates, Providers)
- Tenant web pages and the SmartMy Lease app: the inbox (built and in testing, not in the app stores yet)
- Not by push yet: no push sender is set up
What you control
Settings
- Per event: on or off and its channels, for everyone or per Entity
- Templates per channel and language
- Chasing steps: which step tells the property manager
Questions
Do tenants get emails with no set-up?
Yes. Every Lease event goes by email and to the in-app inbox from the start.Can we send rent reminders by WhatsApp?
Not ready-made. Rent reminders come with email and in-app wording. Payment links, receipts and confirmations try WhatsApp first where a provider and approved templates exist.Do emergency notices go by SMS?
They ask for SMS and WhatsApp, but no wording for those channels comes ready. Add SMS and WhatsApp templates to the Notice from the Landlord event first.How do I prove a notice was sent?
Open Notifications > Delivery Log, or the notice itself, which keeps proof of sending and read receipts.Related features
TENANTSNotices with proof of sending, read receipts and emergenciesWrite a notice to one tenant or to every tenant of a building from your own templates. SmartMy records when it went, how it was served, the proof, and who has read it.LEASES AND RENTLate fees, chasing steps and promises to payLate rent is charged a fee by your rule, with caps, and chased step by step: a reminder, a final demand, a legal notice. Chasing waits while a promise to pay or a payment plan runs.CHECKS, DEPOSITS AND REPAIRSRepair requests with service levels and work ordersTenants report repairs with photos from their page or the app. Each request gets a category and urgency, and respond-by and fix-by times from your service levels. It also gets work orders to vendors, a recharge to the tenant when they pay, and the tenant's rating.TENANTSThe SmartMy Lease app for tenants, owners, members and guestsOne phone app for everyone you serve. Tenants see their home, bills and repairs; owners their units and statements; co-working members their check-ins and credits; guests their stay and door code.ACROSS SMARTMY LEASEApproval chainsWork orders, tenant applications, fit-out drawings and charges wait for levels of approval, such as the owner of the unit for repairs over their limit. Each kind has a chain per Entity, with the managers as the first level.
See your buildings on it.
Tell us how many properties and units you have, whether you let your own or manage for owners, and how rent is paid today. We will set up your portfolio with you on SmartMy Lease.