AI spots damage and suggests repair costs
At move-out or an inspection, press Spot Damage with AI. The AI compares each new photo with the same angle from the previous check and adds new damage. Suggest Costs with AI then gives a typical repair cost for each new damage line, ready for deposit deductions.
PLANSFrom Growth
The problem it solves
- Move-out photos are compared with move-in photos by eye, and a chipped worktop is missed.
- Deduction amounts are guessed, and tenants dispute them.
- The check takes so long that the next tenant's move-in slips.
How it works
- On a Growth or Scale database the AI action is installed with the plan. To use it, switch the feature on in Lease > Configuration > Settings (it starts off). Your administrator switches AI on for each person in Administration > AI > AI Users.
- Do the check as usual, on the web or in the Staff app, taking photos by the template's angles.
- While the check is in progress, press Spot Damage with AI. It needs a previous check of the unit.
- The AI compares up to 12 photo pairs. Each new damage gets where, what, minor or major, how sure it is, and the photo.
- Press Suggest Costs with AI. Each new damage line without a cost gets a typical cost in your currency, with a note. Fair wear and tear costs 0.
- Decide which lines to charge the tenant. AI lines start as not charged, and the costs feed the deposit deductions.
Everything it does
Spot damage
- Compares each photo with the previous check's photo of the same angle; an angle with no earlier photo is checked for clear damage only
- Damage already known from the previous check is left out
- Ignores dirt, water, reflections, light and angle changes
- Up to 12 photo pairs, each photo up to 9 MB
- Lines marked Found by AI with AI Confidence (%); a note says how many were found or that none were
Suggest costs
- For new damage lines without a cost
- Uses the item, your Entity's city and country and its currency
- Parts or materials and labour, not a full replacement unless the words say so
- Lines marked Cost by AI with an AI Cost Note
Rules
- Only on checks still in progress
- AI lines are never charged to the tenant until staff tick them
- Staff can change or delete any line
Who uses it
Inspector or property managerRuns the check and asks the AI to spot damage and suggest costs.
Lease ManagerDecides deductions from the deposit.
Lease Manager or administratorSwitches AI damage spotting on and AI on for inspectors.
Where you use it
- Web: the check form, Spot Damage with AI and Suggest Costs with AI
- The SmartMy Lease Staff app: the same two buttons on the check screen (built and in testing, not in the app stores yet)
- Web: the switch AI damage spotting is in the Rentals settings, under Checks
- Web: Administration > AI (AI Users, Allowance, AI Usage) for your administrator
What you control
Settings
- AI Damage Spotting: off to start with, per Entity (Rentals settings)
- AI per person: off until an administrator switches it on
Questions
Is the AI in my plan?
It comes with Growth and Scale, not Starter. On those plans the AI action is installed. It runs once your administrator switches AI on for the people who use it, and the feature's switch is on. Each use takes AI credits from the plan's monthly allowance.Will the tenant be charged for what the AI finds?
Not by itself. AI lines start as not charged; your staff decide which to charge, and the deposit deduction follows.What if there was no move-in check?
Spot Damage needs a previous check of the unit to compare with. Without one, add damage by hand; Suggest Costs still works on lines you add.Can I use it from the phone?
Yes. The Staff app's check screen has both buttons. The app is built and in testing, not in the app stores yet.Where does the AI run, and is my data kept by it?
Requests go from your database to the SmartMy AI service of your subscription, which holds the AI provider key. Every call is logged in Administration > AI > AI Usage, with the feature, the person and the result.Related features
CHECKS, DEPOSITS AND REPAIRSMove-in, move-out and inspection checks with photos and signaturesWalk the unit at move-in, move-out and in between with a check. Check points are cards answered with one tap. The check takes photos, meter readings, the item list, keys and damage. Your staff sign first and the tenant signs last. The tenant gets the PDF; new damage at move-out becomes proposed deposit deductions.CHECKS, DEPOSITS AND REPAIRSDeposits, deductions and settlementThe deposit is held on a liability account, taken in one go or in parts. At move-out, deductions are proposed from the check. The tenant agrees or disputes each line online. Settle Deposit keeps what is agreed and refunds the rest.CHECKS, DEPOSITS AND REPAIRSMake-ready tasks before the next tenantWhen a tenant moves out, your list of tasks between tenants is made for the unit: paint, deep clean, change locks. The unit shows Not Ready until the last task is done, then it is Vacant again.OPERATIONSThe SmartMy Lease Staff appProperty managers, leasing agents, inspectors, maintenance, housekeeping and the front desk run the day from a phone. The app opens on Today and its Menu holds the same places as the web's Lease menus.REPORTS AND AIAI reads the number on a meter photoIn the Staff app, photograph a meter and the AI fills in the number for the reader to confirm. Readings tenants send with a photo are checked by the AI just after they arrive, and a photo that shows another number is flagged.
See your buildings on it.
Tell us how many properties and units you have, whether you let your own or manage for owners, and how rent is paid today. We will set up your portfolio with you on SmartMy Lease.