Extras and insurance covers
Offer child seats, GPS, delivery, chauffeurs, fees and insurance covers with each rental. Price them per rental, per day or as a share of the rent, with a cap. Covers show the excess the customer still pays, and mandatory extras are added by themselves.
PLANSEvery plan
The problem it solves
- A child seat is handed over and never charged.
- Customers do not understand what the cover includes, and argue about the excess after an accident.
- A daily GPS charge on a month-long hire comes to more than the GPS is worth.
- Staff forget the airport fee every second booking.
How it works
- Make each extra under Rental > Configuration > Prices > Extras: Category (Insurance Cover, Equipment, Service, Fee, Other), Price Type and Price.
- For a cover, set the Customer Excess, the amount the customer still pays for damage with it.
- Choose the extras a rate plan offers on its Extras tab. Tick Mandatory on an extra that must always go with that plan.
- On an order's Extras tab add extras for the whole order or one line (For Line). The amount is worked out and can be changed. Mandatory extras of the plan are added when you confirm.
- Per-day extras are billed with the rent for the time out; the others are billed once.
Everything it does
Each extra
- Category: Insurance Cover, Equipment (child seat, GPS, roof box), Service (delivery, chauffeur), Fee, Other
- Price Type: Per Rental, Per Day (to start with) or Share of the Rent
- Per Day counts days rounded up, at least one
- At Most: a cap per rental, for example a daily extra capped at a week; 0 for no cap
- Customer Excess for covers, Invoice As, a description shown to customers
- Filters Insurance Covers and Always Added
On the order
- For the whole order or one line, with quantity
- The amount is worked out from the extra and the rental and can be changed
- Mandatory extras of the plans used are added at Confirm
- Totals show rent, extras and total before tax
Online
- The booking page lists the plan's extras with price, description, excess and whether they are mandatory
- Price Check adds the chosen extras to the quote
Who uses it
Rent ManagerMakes extras and covers and chooses which plans offer them.
Rent UserAdds extras to orders at the counter.
CustomerChooses extras and covers when booking online and sees the excess.
Where you use it
- Web: Rental > Configuration > Prices > Extras; the Extras tab of rate plans and orders; Price Check
- Online booking page and the SmartMy Rental app: the plan's extras to choose
- Not an insurance policy: a cover here is your own product and price; claims against insurers are kept on repairs
What you control
Settings
- Price Type: Per Day to start with
- At Most: 0 (no cap)
- Mandatory: off
- Most per Rental: 1
Notifications
- No message of its own
Questions
Can we cap a daily extra?
Yes. Set At Most on the extra, for example seven days of the daily price. The per-day billing stops adding once the cap is reached.How do customers see what a cover leaves them to pay?
Set Customer Excess on the cover. The booking page shows it next to the cover.Can a fee be added to every rental of a plan?
Yes. Offer the extra on the plan and tick Mandatory. It is added when the order is confirmed.Can an extra be for one car on a multi-car order?
Yes. Choose that line in For Line. Leave it empty for the whole order.Related features
RATESRate plans by hour, day, week and month with the cheapest mixPrice each class or car by the hour, day, week, month or year in one rate plan. For every rental the system works out the cheapest mix of those periods. The same plan holds a shortest rental, a grace time on return and the deposit.RATESIncluded kilometres or hours, and excess chargesSet how many kilometres, miles or engine hours each rental includes, per day, per month or per rental, or make them unlimited. What is used beyond that becomes a charge on the hire by itself, from the readings of the handover and return checks.CUSTOMERSOnline booking page and website widgetEach Entity gets its own booking page, which also sits inside your website as a widget. Customers find a free car or class, choose cover and extras, give their licence details, book and pay. A booking not paid in time is cancelled and the car freed.BILLING AND PAYMENTSDeposits taken, topped up, used and refundedEvery confirmed hire that asks for a deposit gets its own deposit record, held on a liability account. You take it, top it up, use it for what the customer owes and refund the rest. The order cannot be closed while money is still held.SERVICE AND REPAIRSRepairs, who pays, and warranty and insurance claimsA check point marked Needs repair takes the car out of service and opens a repair. You record who pays: you, the warranty, the insurer or the customer. A customer charge waits for a manager to confirm, and warranty and insurance claims are followed to paid or refused.
See your fleet on it.
Tell us how many cars or machines you hire out, from how many depots, and how bookings reach you today. We will set up your fleet with you on SmartMy Rental.