Your Meta catalogue in WhatsApp
Send your products to the Meta catalogue of your WhatsApp number, every night by themselves. Share products in the chat. A WhatsApp cart the customer sends arrives as a chat cart at your prices, ready for the payment link.
PLANSFrom Growth
The problem it solves
- Customers ask "what do you have?" and you send twenty photos one by one.
- The catalogue on WhatsApp shows last month's prices because nobody updated it.
- An order placed from the WhatsApp cart has to be retyped before you can ask for payment.
How it works
- In Meta Commerce Manager, make a catalogue and connect it to your WhatsApp number.
- In SmartMy, open the number under Configuration > Channels > Numbers and Accounts, enter the Meta Catalogue Id and press Send Products to Meta.
- Every product marked Sell in Chat with a picture goes to Meta with its name, description and price. It is sent again every night.
- In a conversation, press Send Products, choose up to 30 products and send them as one product card or a list.
- The customer adds items in WhatsApp and sends the cart. It arrives as a message and as a draft chat cart at your prices.
- Check the cart and press Send Payment Link.
Everything it does
What goes to Meta
- Products with Sell in Chat and In the WhatsApp Catalogue (on unless you untick it), for sale, of the number's Entity
- Only products with a picture: Meta needs one
- Name (150 characters), description, price and currency, and a product page of its own with its picture; no website needed
- Sent again every night; Products Sent to Meta shows when, Catalogue Problem shows what Meta refused
- With Inventory, a stocked product with nothing free to sell goes as out of stock; otherwise as in stock
- Brand: the name of the number's Entity
Sending products in the chat
- Send Products in the conversation's menu, on WhatsApp numbers with a catalogue
- One product shows as a single product card; more show as a list with a Title ("Our products") and your text ("Have a look:")
- Up to 30 products in one message
- Only within 24 hours of the customer's last message; after that, send a template first
Orders from the WhatsApp cart
- The order arrives in the inbox as a message listing the items and any note
- A draft chat cart is made with your current prices, not the prices in the message
- A note in the chat asks you to check it and send the payment link
Who uses it
Marketing AdministratorConnects the catalogue to the number and sends the products.
Inbox staffSend products in chats and turn WhatsApp carts into payment links.
CustomerBrowses the products in WhatsApp and sends a cart.
Where you use it
- Web: Marketing > Configuration > Channels > Numbers and Accounts (the catalogue), and the inbox (Send Products)
- WhatsApp: the catalogue and the products you send
- Not built: Instagram shopping tags and Facebook shop sync
What you control
Settings
- Per WhatsApp number: Meta Catalogue Id
- Per product: Sell in Chat, In the WhatsApp Catalogue (on), a picture
Questions
Do we need a website for the catalogue?
No. SmartMy makes a simple product page for each product, which Meta needs as the product link.Will Meta show out-of-stock items as available?
Not with Inventory: a stocked product with nothing free to sell goes as out of stock, sent every night. Without Inventory every product goes as in stock, so untick In the WhatsApp Catalogue on one that ran out.Can a customer pay inside WhatsApp?
They send their cart in WhatsApp; you check it and send a payment link, which they pay on the provider's page.Is it live today?
It connects once Meta approves SmartMy's app in App Review. It has not yet run on a real catalogue, and we test it with you before go-live.Related features
AI AND SELLINGChat carts and payment links, and quotations from themMake a cart in the customer's conversation and send a payment link in the same chat. When the payment comes in, the cart is marked paid and the customer is thanked there. With Sales or SmartMy Trade, the cart becomes a quotation, an order and an invoice.CHANNELS AND INBOXWhatsApp, Instagram and Facebook pages connected through SmartMy's Meta app, with number healthConnect your own WhatsApp numbers, Instagram accounts and Facebook pages from one screen, in Meta's own windows. Their messages come to one inbox, and each WhatsApp number shows its quality rating and messaging limit, with an alert when the quality falls.AI AND SELLINGShopify, WooCommerce and Magento storesConnect your Shopify, WooCommerce or Magento store. Its products become products to sell in chat. Its customers and orders come in, so journeys can thank, follow up and win back each buyer.OUTREACHWhatsApp templates and Meta's approvalWrite your WhatsApp templates in SmartMy, with parameters, a header and buttons, and send them to Meta for approval from the number. Approved templates are what sequences, journeys, broadcasts and the inbox send outside the 24-hour window.CHANNELS AND INBOXOne inbox for every channelWhatsApp, Instagram, Messenger, web chat and replies to your outreach emails come into one inbox. Your team assigns, tags, notes and answers every chat in one screen, with the 24-hour reply window shown on each chat.
See your inbox and campaigns on it.
Tell us which channels your customers use, how leads reach you and how many people answer them. We will connect a channel with you and run your first journey.