The SmartMy Marketing app for chats, posts and leads
Answer chats, look up contacts, write and publish posts, follow leads from ads and keep an eye on broadcasts and journeys from the phone. Managers open on Today, with the day's figures. Set-up stays on the web.
PLANSEvery plan
The app is built and in testing. It is not in the app stores yet, and app push is not switched on.
The problem it solves
- A customer writes on WhatsApp in the evening and nobody sees it until the next morning.
- A post with a photo from an event has to wait until someone is back at a computer.
- A lead from an ad goes cold because the sales person was out on visits.
How it works
- Sign in with your organisation's address and your SmartMy login, or a passkey. You need a Marketing role.
- Managers open on Today: new chats, chats waiting for an answer, posts going out, new comments and leads from ads.
- Marketing users open on the Inbox. Tabs show Open, Mine, Unassigned, Unread and Closed, with their counts.
- Open a chat to reply, send a photo, use an approved WhatsApp template or ask the AI for a reply.
- The Menu holds the web's Marketing areas. An entry shows only when its feature is in your plan.
Everything it does
Chats and contacts
- Inbox of every WhatsApp number, Instagram account, Facebook page, web chat and outreach mailbox
- Reply with text, photos and files, notes for the team and approved WhatsApp templates
- Suggest replies with AI; on Growth, Stop the AI and Let the AI Answer
- Assign the chat, add tags, close or reopen it
- Start a new WhatsApp chat with a contact who has a phone number
- Contact cards with search and chips, consent per channel and the person's last chats
Posts, comments and leads
- Posts by status and week; write one with photos from the camera or gallery
- Publish now, publish at its time, send for approval, back to draft or try again
- Comments on Growth: reply, Write with AI, like, hide or mark done
- Leads From Ads with the form's answers, and call, email or open the contact
Campaigns and approvals
- Broadcasts with sent, read and replied; send a draft or cancel one that is going out
- Journeys and sequences with their figures; pause and resume
- My approvals: approve or reject posts and ads that wait for you
On the phone
- Phones and tablets, Android and iOS
- Needs a connection; each action is sent once even on a weak signal
- App push is built in and not switched on yet; notices reach the bell in the app
- Reports, configuration, lead lists, forms and ads are on the web only
Who uses it
Marketing userAnswers chats, writes posts and follows leads.
Marketing managerWatches the day on Today and approves posts and ads.
Sales or shop staff with a Marketing roleAnswers their chats and calls back leads.
Where you use it
- The SmartMy Marketing app on Android and iOS (in testing, not in the app stores yet)
- Web: everything in the app is also in the back office
What you control
Settings
- The Marketing role of each person decides what the app shows
- Channels, templates, AI agents and the rest are set up on the web
Approvals
- Posts and ads marked Needs Approval: approved or rejected under My approvals
Notifications
- A Customer Wrote and New Lead From an Ad: in the app's bell
Works with
Questions
Can I set up channels in the app?
No. Set-up, reports and configuration stay on the web. The app is for the daily work.Can I approve a post in the app?
Yes, under My approvals. The Posts screen itself does not approve.Does it work offline?
No. The app needs a connection. A retry on a weak signal is not done twice.Can I add or change contacts?
No. The app shows contacts and their consent; add and change them on the web.Related features
CHANNELS AND INBOXOne inbox for every channelWhatsApp, Instagram, Messenger, web chat and replies to your outreach emails come into one inbox. Your team assigns, tags, notes and answers every chat in one screen, with the 24-hour reply window shown on each chat.SOCIAL AND ADSSocial posts and a calendar for Facebook and InstagramPlan Facebook and Instagram posts on a calendar, schedule them, add a first comment, and have posts approved before they go out. Each account's result and link is kept on the post.AUDIENCELeads from Facebook, Instagram and Google lead adsLeads from your Facebook and Instagram lead forms, and from Google Ads lead forms by webhook, arrive as contacts with every answer. Each form sends its leads to a list, tags, a journey and a person who calls them.
See your inbox and campaigns on it.
Tell us which channels your customers use, how leads reach you and how many people answer them. We will connect a channel with you and run your first journey.